- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Guest will receive Sunset boat journey in Cancun's Nichupté Lagoon.
Activity details:
Departures: 2 weekly departures (Tuesdays and Saturdays) at 5:30 pm (the departure time will depend on the time of year since the sunset time will be monitored)
Meeting point: Hotel lobby where an Aquaworld representative will receive the group and walk them to the marina in front of the hotel
Duration of the experience will be approximately 1h 30min
Resort Details
- Bana RestaurantThis contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.
•Cuisine: Japanese fusion - Blue Agave BarAgave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
- Blue Agave RestaurantTacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.
Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
- Coco's Beach ClubPicture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
- Enso Restaurant• Exclusive The Reserve restaurant• Cuisine type: International• Schedule: Breakfast, lunch and dinner• Access: The Reserve guests, families and adults• Dress code: Resort casual• Opens daily
- Food and Beverages Spots:Nespresso Coffee Corner
? Coffee and pastries to enjoy sweet moments Gelato Corner
? Artisanal ice-cream Food Truck
? Snacks by the pool - Fuego RestaurantExperience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.
Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine
- Ginger BarA great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easyand perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
- Ginger LoungeGuests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones andpastel colors.
- La Palapa BarExclusive for The Reserve guests. Adults only.
- La Palapa RestaurantInternational gourmet cuisine
This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.
Access: The Reserve guests only.
- Malva Food BazaarOpen for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
- Mole RestaurantYou have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.
•Cuisine: Contemporary Mexican - Red Lounge BarGuests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.
•Adults only - Sal Steak CaveA Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.•Cuisine type: À la carte Steak Cave•Adults only•With additional charge
- Sunset Grill• Excellent option in front of the pool to taste healthy and traditional snacks.• Cuisine type: snacks• Schedule: lunch• Access: Paradisus, The Reserve guests• Opens daily
- Swim Up BarIn this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
- Toji BarChai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
- Vento RestaurantThe Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Travel agency†
- Turndown service
† Fees may apply
- Children's programBaby Club: 1 to 4 years oldKids Club from 5 to 10 year old
- Golf †Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
- GymThe spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
Gym is only for adults over 18 years old.
- PoolThe resort has 4 spectacular pools.1 Adult pool exclusively for The Reserve Guests.
- Spa †The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
- Teen programs †Life enriching activities for teenagers from 11 to 17 years old
- Tennis court †
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
20868 reviews
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Feb 22, 2025Great couple trip
The resort is beautiful and has so much to offer. We stayed on the adults only side and enjoyed the poolside Bali beds, there are no palapas on the adults only beach as the tide took them out. LEMON FISH and the SAL Steakhouse restaurant were our favourite, the buffet is pretty bland. Nice beach with beautiful sand and hardly any seaweed. Walking distance to Aquaworld and restaurants off the resort.
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Feb 22, 2025
AMAZING TIME! Loved it and will be back
The resort is beautiful and we had a wonderful time! We were two families of 4 (kids aged 2, 7, 10 and 10). A few highlights: * Lobby is stunning - the integration of greenery, water features, light and use of spaces creates an inviting and beautiful ambience that automatically relaxes you * Food is good - great options - we really liked the Blue Agave Mexican, Outdoor Seafood Restaurant, Breakfast buffet, Lemon Fish and the ice-cream gelato bar * Beach is beautiful - soft sand, lots of good space for kids to play and water clarity/calmness depended on weather (clear on sunny days but rough on rain/windy days). Walking around to the other resorts - our hotel portion is very nice! * Fun kids club! Although the kids club is not big or very modern compared to some other resorts, the ladies who run it do a fantastic job of creating activities and events that the kids absolutely loved! They wanted to go every day and even want to come back for it! * We did not have the upgrade to family/club class but still enjoyed the whole experience and didn’t feel like we missed out! * Great service and special thanks to the following people who made our stay absolutely wonderful! Thank you Gerry for helping book all our meals - that really saved us so much time and made our stay so easy! Thank you to all the Kidsdom team who made the kids want to go back every day - specifically: Irlanda, Alexia, Joanna and Monse. Thank you to Marco, Perla (Nespresso cafe), Michelle, Gerrardo, Manuel and Alejandro for the great service. You all made our stay amazing! * Few areas of improvement although I believe they are renovating very soon so most will be addressed: 1) Rooms are dated but to be honest it didn’t bother us as we were out most of the day. I think this will be upgraded in their upcoming renovations 2) Pools are beautiful but only 1 is heated which makes it hard for young kids to use the other ones. Again I think this will be upgraded in their upcoming renovations 3) Beach chairs are limited so you need to get up early or stay up late at night and put some things to save chairs (ex. Sunblock/book). We didn't mind this as we were up till 11pm anyways and secured them then * For the price and the quality - we really enjoyed this resort experience and would happily do it again!
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Feb 22, 2025
A little disappointed after 10 years.
We own a unit in this resort and have visited 10 times in the past. We were a bit disappointed this year because of changes we did not know about. There were no pool beds available the first day and we were told we could only get one for the following days but there were 6 of us. That made our first day there very trying. It turned out that we were able to get 3 beds on the following day. The communication was very unclear. We thoroughly enjoyed the remainder of the trip. Another disappointment was that there were no available reservations in the restaurants on the property for any of the days we were there so we had to go off site or eat at the buffet.
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Feb 21, 2025Beautiful but needs updating - closing end of May for major renovation
The resort is beautiful and the staff is very friendly. Unfortunately, the grounds are not very accessible for individuals with mobility issues. Restrooms near the beach require descending and ascending stairs with limited hand rails. We are Circle members so we had a concierge to handle dinner, Bali bed, and other reservations. There are only about 3 Concirge for all members, so they are not always available. As Members we are not interested in upgrading our benefits. Our Concierge kept pressuring us to attend one to find out new benefits. We finally conceded with the promise of a free massage. Presentation was only 40 minutes, but to get the new benefits, we would need to shell out $26k. No thanks. Once we attended, our Concirge became almost invisible. Hopefully, after the renovation they will be hiring more staff. Current staff have no idea what will happen to them when the resort shuts down at the end of May
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Feb 21, 2025Cielio’s
Ate at Cielio’s today. Food was great. Had the yogurt with berries and oats, fresh fruit, and the ham and cheese omelette. Also the coffee and green juice. Jorge was exceptional. Phenomenal service by Carlos and Jorge. Everything was 5 star. Loved the food.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Municipality of Benito Juarez will be charging an Eco Tax of 24.18 Mexico Pesos (approx. $1.26 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.