- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Guest will receive Sunset boat journey in Cancun's Nichupté Lagoon.
Activity details:
Departures: 2 weekly departures (Tuesdays and Saturdays) at 5:30 pm (the departure time will depend on the time of year since the sunset time will be monitored)
Meeting point: Hotel lobby where an Aquaworld representative will receive the group and walk them to the marina in front of the hotel
Duration of the experience will be approximately 1h 30min
Resort Details
- Bana RestaurantThis contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.
•Cuisine: Japanese fusion - Blue Agave BarAgave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
- Blue Agave RestaurantTacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.
Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
- Coco's Beach ClubPicture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
- Enso Restaurant• Exclusive The Reserve restaurant• Cuisine type: International• Schedule: Breakfast, lunch and dinner• Access: The Reserve guests, families and adults• Dress code: Resort casual• Opens daily
- Food and Beverages Spots:Nespresso Coffee Corner
? Coffee and pastries to enjoy sweet moments Gelato Corner
? Artisanal ice-cream Food Truck
? Snacks by the pool - Fuego RestaurantExperience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.
Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine
- Ginger BarA great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easyand perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
- Ginger LoungeGuests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones andpastel colors.
- La Palapa BarExclusive for The Reserve guests. Adults only.
- La Palapa RestaurantInternational gourmet cuisine
This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.
Access: The Reserve guests only.
- Malva Food BazaarOpen for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
- Mole RestaurantYou have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.
•Cuisine: Contemporary Mexican - Red Lounge BarGuests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.
•Adults only - Sal Steak CaveA Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.•Cuisine type: À la carte Steak Cave•Adults only•With additional charge
- Sunset Grill• Excellent option in front of the pool to taste healthy and traditional snacks.• Cuisine type: snacks• Schedule: lunch• Access: Paradisus, The Reserve guests• Opens daily
- Swim Up BarIn this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
- Toji BarChai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
- Vento RestaurantThe Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- 24-hour room service†
- Boutiques/stores†
- Business center†
- Children programs
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Travel agency†
- Turndown service
† Fees may apply
- Children's programBaby Club: 1 to 4 years oldKids Club from 5 to 10 year old
- Golf †Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
- GymThe spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
Gym is only for adults over 18 years old.
- PoolThe resort has 4 spectacular pools.1 Adult pool exclusively for The Reserve Guests.
- Spa †The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
- Teen programs †Life enriching activities for teenagers from 11 to 17 years old
- Tennis court †
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
21155 reviews
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Apr 22, 2025Needs updating immediately
Ocean view is Awesome, but that's it!. Alot of backwards planning of this hotel. The canbans with privacy curtains are on the kiddie pool side and the open canbans are where all the noise is at. Absolutely no nite life. Plumbing gurggles all day & nite. If you can't speak Spanish, they can't understand you. I had an incident on my birthday at the steak house ($300 dinner for 2) and was told they couldn't give me any partial refund for the Roaches that wanted share my plate with me! Instead offered the $255 cabana #107( I thought was strange but went for it) turns out the cabana was broke on the left side and did not have privacy ! It came with lobster tails that were way over cooked , shrimp on a stick, overcooked scallops & fish civeche oh and a bottle of white wine. THUMBS DOWN
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Apr 21, 2025Coming back ASAP!
The entire resort was beautiful. Concierge was very helpful and attentive. Really made my experience enjoyable and relaxing. Food was very good. I would love to come back after the remodel, I was that impressed! The up-keeping with the pools were on point.
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Apr 20, 2025
Entertainment excellent
It’s a greatest resort for me, I have the great experience with the guys of entertainment, Danny Flow, Sayani, Sara and Esme, I hope come back soon. Thanks for everything, you’re the best. Esme and Sara are the best teachers, we love the energy of this team, we’re think come back when the resort open again.
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Apr 19, 2025
Our home away from home
This was our 6th time at Paradisus Cancun and we love this place like a second home. We requested Galdino as our concierge and we have utilized him multiple times, he is the best and always takes care of everything we need... You can't beat the beaches, location and the staff, they make the whole trip... Seeing the warm faces year after year is always special... Big shout out to Victor at the pool who always sets us up at the pool, if you are going staying at the Reserve is a no brainer... You get access to Sante, the reserve bar and atrium and 2 days of cabana beds for a minimal up charge..... Our last night we had Cielo and Mosies and Chef David were great! There are some rooms and things that are outdated, sad to see the hotel close but can't wait to see when it reopens... I urge the Hotel to take care of the staff and make sure they retain as many people as possible when they reopen
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Apr 18, 2025
THE BEST VACATION!!!!!
We came to celebrate my sister in laws 40th Birthday at Paradisus Cancun " The Reserve" adult only side and we can't say enough great things about our stay. From having our own concierge Named Manuel who was incredible, from the moment we arrived, we were greeted with a warm and friendly welcome, He was extremely attentive. He made all our Reservations for restaurant, boat cruise, greeted us with messages every morning and evening with his schedule for the day. I requested a cake for my sister which he gladly accommodated us with. We had fruit and wine to welcome us and strawberries and champagne as a good bye. The room was spacious, clean, and beautiful, with stunning views of the ocean. Stocked mini fridge every day with drinks, tray of snacks also daily filled. 24 hour room service. The buffet food was excellent , they had something for everyone and they had many varieties. We loved the lemon fish restaurant it's fusion and Peruvian food was worth the hype. You must make reservations because it books quickly. The drinks throughout the resort were great and so was the service at the pool. everyone so friendly and attentive. The beach was so clean and clear. You can expect the same service there. Drinks and food can be ordered no need to rush you always find beach chairs to lounge. The resort's amenities were fantastic, when you book the reserve side it comes with a sunset Cruise and hydrotherapy spa which did wonders for us. We had the sauna, vapor room, cold plunge, it was magical. We would highly recommend The Reserve Paradisus Cancun to anyone looking for a relaxing and memorable vacation!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Municipality of Benito Juarez will be charging an Eco Tax of 24.18 Mexico Pesos (approx. $1.26 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe Hotel will temporarily close on June 1, 2025, for renovation, reopening April 1, 2026. The iconic resort will modernize its pyramids while preserving their architecture and lush surroundings. Upgrades include new dining concepts, a Family Concierge lounge, children’s entertainment areas, a water park, and revamped event spaces. Aiming to solidify its status as Cancún’s premier resort, the transformation emphasizes innovation, sustainability, and enchantment.
- AdvisoryBecause of renovation from June 1, 2025, to April 1, 2026, the guests with existing reservations can relocate to other Meliá Hotels, such as Meliá Casa Maya, Paradisus La Perla, or Paradisus Playa del Carmen, ensuring seamless quality and service.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.