- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BanaContemporary Asian dining experience features separate entrances for adults and families, stunning Japanese Tatami mat flooring and distinct areas in which to savor Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- FuegoLatin fusion gastro bar treats diners to spicy ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
- HadarAdults-only international lunch and dinner buffet delights with sumptuous show cooking and on-the-spot fresh-squeezed fruit juice area.
- LA PALAPAExclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, La Palapa boasts a casual yet refined ambience.
- MoleMexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
- NaosEveryone is welcome to this sumptuous International lunch and dinner buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area.
- OlioExclusive restaurant with swim-up bar—Olio serves breakfast and lunch for The Reserve guests, and a Bistro dinner for all. Treat yourself to delicious pasta dishes, juicy cuts of meat or aromatic pizzas in this authentic trattoria, as you bask in the sun by the pool smothered in lush greenery.
- SAL STEAK CAVEMeat lovers delight in mouthwatering meat dishes prepared with the most innovative grilling techniques. Delight in top choice meat cuts seasoned in exciting styles from the around the world, including Josper, Rodizio, Argentinian and American Grill. Top it off with a menu of innovative drinks like Raspberry Milk Punch or Smoking Bloody Mary. Truly an exhilarating dining experience.
- Sunset GrillSnack bar, grill and wet bar.
- The GrillMouth-watering selection of Paradisus Natural salads headline the dinner menu at this Italian-Argentinean grill with a wood-fired pizza oven featuring an outdoor terrace. Becomes a late night snack bar after "Hadar" closes.
- The MarketMouth-watering selection of Paradisus Natural salads headline the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace; becomes a late-night snack bar after "Naos" closes.
- Various Lounges/Bars- Red Lounge
- M Bar
- Toji
- South Avenue
- Blue Agave
- North Avenue
- Swim up Bar
- Gabi Club Bar - VentoDistinctly Mediterranean dining experience offers dining variety on palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant.
- 24-hour front desk
- Baggage hold†
- Bell staff/porter
- Bilingual staff†
- Business services†
- Children not allowed
- Concierge desk
- Doctor on call†
- Elevators Not Available
- Exercise gym†
- 24-hour front desk
- Baggage hold†
- Bell staff/porter
- Bilingual staff†
- Business services†
- Children not allowed
- Concierge desk
- Doctor on call†
- Elevators Not Available
- Exercise gym†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site †State-of-the-art equipment:-Resistance machines, including Kinesis®-Recumbent bikes with backrest-Climber, ski machine, elliptical, treadmill-Rowing machine-Weights equipment-Free weights-Multifunctional room with spinning equipment-Studio classes, including Pilates, yoga, spinning and aerobics-Wellness classes-Massage classes-Personal trainer sessions available
- Motorized Water Sports †
- Non-Motorized Water Sports
- Pool
There are 4 pools on-site.
Bali beds are an additional charge ($).
- Spa †Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.-Extensive menu of facial and body treatments.-Aromatherapy with essential oils and plant-based products.-22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)-Hot-stone treatments-Sports and relaxation massages-Hair waxing-Beauty salon-Pedicure and manicure-Spa Boutique with wide range of stylish “athleisure” wear
- Golf †Golf course located within a mile of property.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
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Jan 21, 2025Solid Choice
We recently stayed at Paradisus Playa del Carmen for the second time, and overall, it was a great experience. We specifically chose Paradisus again because we had Melia points from our visit last year and wanted to return for the proximity to the Xcaret parks (we visited two this trip). If we hadn’t had the credit, we likely wouldn’t have returned, but we’re glad we did—the food and service remained consistently good. The grounds are absolutely beautiful, with lots of nature and a distinct Mexico vibe. The property is very well maintained and the restaurants are all gorgeous. Our kids (ages 9, 10, and 13) enjoyed the AquaZone waterpark and having the freedom to explore without it feeling overwhelming. There are some shows at night, but not much in terms of entertainment or nightlife, so the evenings are on the quieter side, attracting a lot of families with young children. If you’re looking for a resort with constant activities and a lively nightlife, this probably isn’t the best fit. For our family, three nights was perfect, and then we moved on to another hotel in Cancun. Overall, it’s a very good value for the price, especially for families looking for a well-kept, beautiful resort with great food and a relaxed atmosphere.
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Jan 21, 2025
Excelente
Buffet Hadar, Sandy, Shaira and Francisco went above and beyond the service expectations. Examples, I asked why they didn’t have beans for a Mexican buffet, it turns out I had missed them, but without me asking she brought me some. The next morning they had our coffee and juice ready at the table after we had gotten our food. Always making sure we were satisfied and happy. Thank you for such great service. Jose -and Lourdes from California
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Jan 21, 2025
Amazing
Beautiful hotel grounds, kind and very helpful staff, fantastic food and entertainment. Highly recommend.
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Jan 21, 2025Kidsdom great for our toddler
Great time for our four year old, water areas were suitable, surprised that there wasn't a playground, but seemed to be fine for our energetic one. Big thanks to Yessenia, Yadira, Carlota, Lety for taking great care of our toddler who just wanted to go back to Kidsdom every day!
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Jan 20, 2025
Multigenerational stay was a success
The Paradisus hotel is clean and safe and the staff are very accommodating. Grisey at Celsius was a delight. Valentina, Eli, and Angel at Rest Naos were attentive and helpful. The lifeguards were very focused. And the beach activities team put safety first for all to have a good time sailing. I would stay here again!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed