- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BanaContemporary Asian dining experience features separate entrances for adults and families, stunning Japanese Tatami mat flooring and distinct areas in which to savor Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- FuegoLatin fusion gastro bar treats diners to spicy ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
- HadarAdults-only international lunch and dinner buffet delights with sumptuous show cooking and on-the-spot fresh-squeezed fruit juice area.
- LA PALAPAExclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, La Palapa boasts a casual yet refined ambience.
- MoleMexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
- NaosEveryone is welcome to this sumptuous International lunch and dinner buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area.
- OlioExclusive restaurant with swim-up bar—Olio serves breakfast and lunch for The Reserve guests, and a Bistro dinner for all. Treat yourself to delicious pasta dishes, juicy cuts of meat or aromatic pizzas in this authentic trattoria, as you bask in the sun by the pool smothered in lush greenery.
- SAL STEAK CAVEMeat lovers delight in mouthwatering meat dishes prepared with the most innovative grilling techniques. Delight in top choice meat cuts seasoned in exciting styles from the around the world, including Josper, Rodizio, Argentinian and American Grill. Top it off with a menu of innovative drinks like Raspberry Milk Punch or Smoking Bloody Mary. Truly an exhilarating dining experience.
- Sunset GrillSnack bar, grill and wet bar.
- The GrillMouth-watering selection of Paradisus Natural salads headline the dinner menu at this Italian-Argentinean grill with a wood-fired pizza oven featuring an outdoor terrace. Becomes a late night snack bar after "Hadar" closes.
- The MarketMouth-watering selection of Paradisus Natural salads headline the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace; becomes a late-night snack bar after "Naos" closes.
- Various Lounges/Bars- Red Lounge
- M Bar
- Toji
- South Avenue
- Blue Agave
- North Avenue
- Swim up Bar
- Gabi Club Bar - VentoDistinctly Mediterranean dining experience offers dining variety on palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant.
- 24-hour front desk
- Baggage hold†
- Bell staff/porter
- Bilingual staff†
- Business services†
- Children not allowed
- Concierge desk
- Doctor on call†
- Elevators Not Available
- Exercise gym†
- 24-hour front desk
- Baggage hold†
- Bell staff/porter
- Bilingual staff†
- Business services†
- Children not allowed
- Concierge desk
- Doctor on call†
- Elevators Not Available
- Exercise gym†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site †State-of-the-art equipment:-Resistance machines, including Kinesis®-Recumbent bikes with backrest-Climber, ski machine, elliptical, treadmill-Rowing machine-Weights equipment-Free weights-Multifunctional room with spinning equipment-Studio classes, including Pilates, yoga, spinning and aerobics-Wellness classes-Massage classes-Personal trainer sessions available
- Motorized Water Sports †
- Non-Motorized Water Sports
- Pool
There are 4 pools on-site.
Bali beds are an additional charge ($).
- Spa †Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.-Extensive menu of facial and body treatments.-Aromatherapy with essential oils and plant-based products.-22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)-Hot-stone treatments-Sports and relaxation massages-Hair waxing-Beauty salon-Pedicure and manicure-Spa Boutique with wide range of stylish “athleisure” wear
- Golf †Golf course located within a mile of property.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
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Apr 23, 2025Amazing!
We had an experience well beyond what we could have ever imagined. Upon arrival we met our amazing concierge Miriam Ortiz, and we will be requesting her for our futures visits. Our swim-up suite was beyond our expectations and were greeted with an anniversary surprise. Miriam handled everything with ease, from planning our dinners, our surprise romantic dinner, evening activities, spa treatments, cenotes experience, complimentary wine tasting, and transportation. We had a last minute request during our stay to travel to Isla Mujeres and Miriam arranged it flawlessly. When we returned to our room we had another beautiful and well-thought surprise in our room. I cannot say enough about the attention that was given to every detail of our stay. The food was incredible! From the amazing lattes at the Nespresso Cafe, the delicious food and wonderful service at Hadar, quite possibly the best steak I’ve ever eaten at Sal, the members party(again Miriam worked magic and secured us a table unexpectedly) with all the courses and entertainment were beyond what we could have imagined. We stayed in the Reserve Junior Swim-Up Suite and I can honestly say our bed was incredibly comfortable, the turn down service has probably spoiled us for life, the double rainfall walk in shower was luxurious, and the amenities were top notch. We had easy access to multiple pools including the one directly off our balcony. We were lucky enough to be visited by coati, raccoons, and sweet gatos during our visit which was an unexpected treat. I’m not the kind of person to leave a lengthy review, but I can’t say enough great things about this place or Miriam. P.S. they are also doggo friendly and have a beautiful dog park area!
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Apr 20, 2025
GABRIELA IN CELSIUS POOL BAR ROCKS!!
Great week away, we never left the resort which is unusual for us and we didn't want for anything. The room was great in family concierge with access from the room to the pool. The only drawback in the room as there were 5 of us was the sofa bed mattress was rather uncomfortable. However the restaraunts and staff around the resort were amazing, friendly and nothing was too much trouble. GABRIELA in Celsius pool area we are looking at you! All afternoon delivering us delicious food and drinks direct to our poolside often adding in a water to the beer order on the hotter days. Absolutely lovely lady and true professional. A credit to the hotel. The aquazone is great as are the beach areas. Lots of great places to stop off and look at and the kids club was excellent when we had a night off to have a date. The kanna bar is great as is the blue agave and the lunchbox. We would definitely visit again
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Apr 20, 2025Beautiful hotel; however, there are raccoons, cats, and coatis
The hotel overall and rooms were beautiful and well maintained. The hotel staff was courteous and always pleasant. The food at the Lunch Box and Bana were our favorite. The drinks were okay. The resort is very family friendly. Our kids loved the water park and pool area. The pool is not as big as other paradisus hotel locations but decent. The beach is clean and a great place to lounge. One surprise for us as a family was the number of cats, raccoons, and coatis that were roaming around, even at restaurants that were not closed in.
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Apr 19, 2025Not five star on balance
Service was really mixed (and we were regularly tipping staff!). Food at speciality restaurants was very good, but the buffet was not great- habit of trying to produce over complicated items with result that food tended to be low quality. Would encourage them to focus on quality produce and keeping things simple. Also if you are attending with teenage family I would avoid this hotel- it’s more for young families or the adult only areas for adults, lacks an in between experience.
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Apr 19, 2025Overcharged $1400 and can’t get a response
They charged me double for my room due to confusion at the front desk. I thought I had resolved the issue when on site. But the refund wasn’t processed (about $1,400 USD) and now they will not respond to me to process my refund. I’ve tried emailing and calling them.
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed