Paradisus by Meliá is a one-of-a-kind Destination Inclusive® luxury resort brand. One which provides guests with a genuine immersion into the culture of each of its destinations. Our customers may enjoy an adult-only upgraded experience at The Reserve or an extraordinary family get-together at Nikté - in our resort - with countless activities for everyone. Unparalleled hospitality, flawless service, extraordinary food, tailored wellness programs and adventure within nature, our bespoke experiences thrive on human connection.

Destination Inclusive® Luxury Resorts

Every property is shaped by its destination. We believe that blending luxury with local culture and nature - is key - in order to deliver our guests a truly unique experience. In each of our resorts, our guests will be able to enjoy local entertainment such as local immersive tours with local guides that will allow them to discover a handpicked selection of our destinations’ best. As well as natural routes tours & adventures, regional events and parties, dining out experiences, masterclasses and tastings, local shopping and cultural tours, crafting workshops and even volunteering activities. 

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property information

Year built: 2011
Last renovation: 2011
Floors: 3
Total rooms: 394

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.

General policies & fine print

Check in: 3:00 PM
Check out: 11:00 AM
Minimum check-in age: 18
General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet policy Pets Not Allowed

Customer ratings & reviews

TripAdvisor traveler rating

  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Kids club

    We have been to Paradisus 4 times as a family and the biggest reason we return is for the kids club! YESSENIA treats our kids like they are her own! She is attentive, fun, and my kids leave knowing more Spanish than when we arrived! I know my kids are safe with her in kids club. 5/5 recommend going!

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Would stay again!

    Amazing experience. Took the trip with my family. Very family friendly resort. Great service, food and hotel rooms! Highly recommend the VIP package for the ultimate experience! The vip experience included a vip restaurant, pool, personal butler, and dinner at the steakhouse. All in all it was incredible! Would go again.

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Bartender

    Raymond from Paradisus Fahrenheit pool had great customer service! His service was great he is a great bartender, he knows his drinks and everything! Super friendly knew every drink for every everyone’s vibe level!Rene and Isabelle also had great customer service!

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great family trip!

    Excellent food, great service and friendly staff (especially the staff the buffet!). Very toddler friendly with activities and childcare included. Beautiful resort as well. Would definitely recommend to friends and family looking for a family friendly resort.

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great trip

    Just finished our stay at Paradisus. We loved that the property wasn’t too big. Easy to navigate and short walks from room to pool to beach to restaurants. The room was clean and well taken care of. Nothing too fancy but spacious for our family of 4. The main pool area isn’t overly big considering the size of the resort. Not a ton of seating next to the pool. While there is lots of chairs in the area not many are right at the pool. You end up sitting a distance from the main pool. The food was decent. Breakfast was the same every morning. We tried most of the restaurants for families other than the Italian. Our favourite restaurant was Bana by far! Great staff and great show with dinner. One thing about the restaurants though is that family concierge makes their reservations before they get there so a lot of the earlier times for dinner are taken. Earliest times we were able to make reservations was 8pm. We made it work but our kids were exhausted by that time most nights. We had one issue at the pool bar but the staff went above and beyond to ensure the issue was resolved and we were looked after. The beach is beautiful but there isn’t a ton of seating considering the number of guests here. Our kids loved the aqua zone. Wonderful waterpark. All in all we had a wonderful stay!

    Nov 19, 2024