Paradisus Los Cabos Adults Only - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

4288 reviews

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  Pure Paradise

  The best customer service of any resort we have stayed in. The staff was extremely helpful and went above and beyond our expectations. Cristina, our concierge, helped us feel very welcome. Servando at the pool always took care of us with a smile. He was fun to talk to and helped us any way he could. Roberto in the Reserve Bar also was great. Fabian at Capellas also gave great service. I wish we could name everyone because all the staff were amazing. The resort itself was beautiful, had great amenities and gorgeous views. We are definitely returning to this amazing paradise.

  Apr 10, 2025
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  Beautiful hotel with a swimmable beach!

  Just returned from a great week at Paradisus with my husband. The resort is absolutely beautiful and exceptionally clean! Staff were all super friendly and we loved the variety of spaces to hang out. Upgrade to the reserve was totally worth it for us. Beach - Our favourite thing was the swimmable beach. If you're up early go reserve a cabana, first come first served. We loved lounging by the ocean and swimming in the turquoise water. We found the ocean refreshing vs. cold. Nice drink service at the beach but no food options. Main Pool - Pretty bumping music during the day and is great if you wanna drink and be social. The water temp is nice, we never found it cold as other reviewers have said. Pool cabanas have to be reserved ahead through your concierge. We were told you could only have one once per stay but we met other people whose concierges were able to reserve them every day. After a few days a little Pitbull goes a long way so more variety in music would have been nice. Reserve pool - Nice chill vibe and a great place to relax with a book. Only complaint is that you hear both the chill reserve pool tunes and the bumping main pool tunes - I ended up just putting on headphones to read. Restaurants - We were surprised by how good most of the food was - nothing was terrible and neither of us had any stomach issues. Cielo (Mexican) was our favourite - great aguachile, mole and cactus salad. The Japanese was fine and we skipped the Italian. The steakhouse was a disappointment. Everything we had other than the steaks was good, but the cuts were tough and over cooked. I would have been upset if we'd had to pay (dinner is included with the reserve). Sante was good, enjoyed the wagyu burger. We liked the lunch menu better than dinner and enjoyed the vibe and view. For breakfast we loved the main buffet, so many choices and good quality - visit the lady outside making the quesadillas and sopes! I also enjoyed the huevos rancheros at Sante. And wow the food truck at the pool - the shrimp tacos and guacamole were so good!! We didn't get around to trying room service but we heard it was good. We did the included reserve tour into San Jose which was a nice way to get a bit of culture. Totally worth it if you've never been into town. Liked the reserve lounge for pre-dinner cocktails and Ginger bar was fun after dinner especially to watch people do karaoke. Not much nightlife which we were fine with. Only real complaint was the margaritas are made with mix and were not good. Stick with palomas! I think some of the drinks we had were watered down and we wished there had been actual cocktail menus at restaurants and the reserve lounge. Top tip - bring a reusable cup cause I don't think they thoroughly wash the plastic cups, just a dunk in soapy water. Oh and check the passover schedule because this hotel is privately booked every year to a Jewish group for 10 days and they need time ahead to prepare. We saw the group leader being quite demanding with some staff during our stay and heard they start closing restaurants and shifting to only buffets about a week before. We left just in time! Overall a positive experience and I wouldn't hesitate to visit another Paradisus property.

  Apr 08, 2025
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  Great Ressort

  A great experience!!! It was a good experience. The food, the installations, the pool, the cast. Everything was so confortable. The worst part of the trip was leaving. special thanks to the bands in the bars. I would recomend it. Excelente opción en Los Cabos

  Apr 08, 2025
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  Clean, Professional, and Relaxing—Some Room for Improvement

  Let me start by saying that we really enjoyed our trip to Paradisus Los Cabos and I wouldn't hesitate to return. This was our first visit to this property after more than 10 trips to Cancun and Playa del Carmen, so I naturally found myself comparing it to the other resorts we've stayed at. Here are my thoughts: The hotel was smaller but noticeably cleaner, with a very professional staff. That said, I found the staff to be so professional that they lacked some of the warmth and charm we've experienced elsewhere. They didn’t really get to know us or show much enthusiasm—but they did do a great job overall. The room was great and well-appointed. It didn’t feel as worn down as some of the rooms we’ve had in Cancun. ARIN at the Reserve pool was outstanding. He worked hard for us all week and really made an impression. I’ve always stayed in the Reserve section and, over the years, we’ve had some truly spectacular concierges. Unfortunately, Daniel was by far the worst concierge we’ve ever had. He was out sick for the first two days—totally understandable—but even when he returned, communication was minimal. He only texted to set our dinner reservations and never took the time to explain the available services or amenities. By day four, I asked if he could meet us by the pool. That conversation was awkward and brief. The next day, he walked right past me while texting me about dinner reservation timing. I had submitted a preference sheet in advance, noting that we were celebrating my mom’s birthday and it was never acknowledged. That felt like a complete waste of time. Honestly, if I hadn’t experienced what a great concierge can do, I would never have guessed it was a service worth paying extra for. I did see other concierges at the hotel going above and beyond—Daniel just wasn’t one of them. He was a certified slug. The Reserve pool is not accessible for guests with mobility issues. There’s no ramp, and both staircases leading to it lack handrails. There’s also a sizeable step to get into the pool itself. My mom had recently had knee replacement surgery, so we took it slowly and managed, but it’s definitely something to be aware of. The food throughout the hotel was consistently pretty good—especially breakfast at Sante, which we really enjoyed. The only major disappointment was the recent change to the Italian restaurant, which is now a buffet. I can usually find something to eat anywhere, but this was a real struggle. At this price point, a low-effort Italian buffet (think Vegas Vacation—"I’ll have some of the yellow…") was a total miss.

  Apr 08, 2025
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  Great stay!

  Just left Paradisus yesterday after a week long family vacation. It was the best home base for our vacation, and I would recommend it. Diego was our butler in the reserve, and he was very communicative with us for our whole stay. I can’t wait to come back!

  Apr 07, 2025