This is a Beachfront All-inclusive Resort with 910  lavish suites including 124 Swim-up Suites with direct access to the pool  | 334 The Reserve Suites and four Presidential Suites |  New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only  | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment 

Paradisus Playa del Carmen is an all-inclusive  luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del  Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
 Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.


The Reserve at Paradisus by Melia Playa del Carmen

An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.

PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults,  Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property information

Year built: 2011
Last renovation: 2011
Suites: 910

{{title}}

Resort details

Amenities

Show more

Activities

Show more

Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.00 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check in: 3:00 PM
Check out: 11:00 AM
Minimum check-in age: 18
General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet policy Pets Not Allowed

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 16269 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Kids club

    We have been to Paradisus 4 times as a family and the biggest reason we return is for the kids club! YESSENIA treats our kids like they are her own! She is attentive, fun, and my kids leave knowing more Spanish than when we arrived! I know my kids are safe with her in kids club. 5/5 recommend going!

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Would stay again!

    Amazing experience. Took the trip with my family. Very family friendly resort. Great service, food and hotel rooms! Highly recommend the VIP package for the ultimate experience! The vip experience included a vip restaurant, pool, personal butler, and dinner at the steakhouse. All in all it was incredible! Would go again.

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Bartender

    Raymond from Paradisus Fahrenheit pool had great customer service! His service was great he is a great bartender, he knows his drinks and everything! Super friendly knew every drink for every everyone’s vibe level!Rene and Isabelle also had great customer service!

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great family trip!

    Excellent food, great service and friendly staff (especially the staff the buffet!). Very toddler friendly with activities and childcare included. Beautiful resort as well. Would definitely recommend to friends and family looking for a family friendly resort.

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great trip

    Just finished our stay at Paradisus. We loved that the property wasn’t too big. Easy to navigate and short walks from room to pool to beach to restaurants. The room was clean and well taken care of. Nothing too fancy but spacious for our family of 4. The main pool area isn’t overly big considering the size of the resort. Not a ton of seating next to the pool. While there is lots of chairs in the area not many are right at the pool. You end up sitting a distance from the main pool. The food was decent. Breakfast was the same every morning. We tried most of the restaurants for families other than the Italian. Our favourite restaurant was Bana by far! Great staff and great show with dinner. One thing about the restaurants though is that family concierge makes their reservations before they get there so a lot of the earlier times for dinner are taken. Earliest times we were able to make reservations was 8pm. We made it work but our kids were exhausted by that time most nights. We had one issue at the pool bar but the staff went above and beyond to ensure the issue was resolved and we were looked after. The beach is beautiful but there isn’t a ton of seating considering the number of guests here. Our kids loved the aqua zone. Wonderful waterpark. All in all we had a wonderful stay!

    Nov 19, 2024