This is a Beachfront All-inclusive Resort with 910 lavish suites including 124 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
The Reserve at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Location
Playa del Carmen - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
16355 reviews
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Dec 21, 2024Great family trip
Traveled from the Dec 11th to the 18th. Airport arrival was terrible (2.5hr luggage wait) but clearly not the resorts fault. (Just a frustrating start) Traveling as a family of four. Wife, myself and 8yo / 6yo. We had family concierge swim out suite (room 2009) great location close to most things. Resort is easy to figure out and we were quickly navigating easily. We very much enjoyed the concierge service, Jessica looked after us very well. She had dinner reservations nightly and kept us up to date daily with the resort activities. All the dinners were great, we only ate at the buffet twice and found it small and not very good so we stuck with the other sit down breakfast/lunch options which were excellent. We never ran out of things to do. Only off site stuff we did was a walk into town for some sunglasses and the “free” trip to the ziplone/cliff jump that was included with the concierge package. Some things I wish I knew before hand. Set up WhatsApp before leaving. I tried to set this up while there on airplane mode but I needed cell service to activate WhatsApp. Without WhatsApp communication with your concierge is tough. We hadn’t gone south in 6 years. We plan to go again next year to likely the same resort and hopefully have Jessica as our concierge again. I spent a lot of time reading resort reviews… trip turned out as good as we were hoping, I would recommend this place to friends and family.
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Dec 21, 2024The Celsius pool service.
The service at the Celsius pool is excellent! Augustin the waiter is wonderful, friendly, he suggested the fried fish with salad and grilled vegetables and it was absolutely delicious! Silverio the chef is excellent and so are the head waiters Victor and David. We also had a delicious sparkling wine. I highly recommend their service!
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Dec 21, 2024
Incredible food
The restaurants here do amazing food, so nice that you can have all inclusive food served fresh to order. The room was beautiful and staff were really attentive and helpful. They made things so nice for my partners birthday. The beach attached to the hotel is beautiful. It can be difficult to get a sun bed around the pool and at the beach, lots of people reserving sun beds in the morning. Some areas need refurbing such as the pool toilets and odd touch ups around the hotel. Tipping is common for bar staff and waiters so I would recommend taking lots of dollar bills. Overall an amazing hotel, would definitely recommend.
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Dec 21, 2024Don't spend your money
Worst experience ever. If you have kids, don't come. It is very frustrating. It is nothing compared to the paradisus cancun. The kid's club doesn't work, has only 15 spot. Always is full. So your kids barely enjoy it. If you dont arrive 15 min early the kids can't enjoy the outside activities. The age is u til 10 years old. I never went to a resort that the age is maximum 10 years old. Most are 12 years old. They are very strict however they want to make sure your kid can't enjoy the activities. We went 3 times to paradisus cancun, and we love there, this year we went to paradisus del carmen to make sure if we want to be a circo member. Definitely nope after the worst experience. The service and food are ok. The pool interterimwnt is bad too. Most of the time you stay in the pool but after 5 days has nothing to do...
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Dec 20, 2024
Great food, amenities, beach, and staff
Had an awesome vacation. Food was very good. If you want an a la carte reso that isn't at 9pm get the Family Concierge service as they book it for you before you get there. We didn't have that and had a hard time getting spots at a normal time. We did also just try showing up though and often they had space. The beach was also very nice, great sand and water temperatures, and no seaweed while we were there. Once of the best features was the Kidsdom aka kid care. We didn't think our son (3.5) would be able to go as most hotels have a minimum age of 4. Paradisus had a 1-4 group and he loved it, always asking when he could go back. Gave us little breaks of actual vacation. Big thanks to Yadira, Yessenia, Leticia, and Carlota for being so great there. All the staff in general were very friendly and nice. They appear to have a very good sale on black friday (and likely other shopping holidays) so try and book then if you are going.