Hotel Promotions
Free Perks– Premium bottle of wine and a welcome letter. $40 value per room.
A premium bottle of wine and a welcome letter from the General Manager.  $40 value per room
 
The wine will be red, but guest can ask to trade for a white wine If preferred.
Applicable Dates:
Booking Dates: 27 Nov 2024 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive up to $500 in resort credits to enhance your stay.

Guests will receive $500 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!

Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.

Applicable Dates:
Booking Dates: 06 Jan 2023 to 31 Dec 2050
Travel Dates: 06 Jan 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Various Bars
    - Overtime Sports Bar
    - The Premiere Bar & Lounge
    - Twist Social Bar
    - Point Break – Pool Bar
    - Fuel Coffe Co.
    - Studio Disco Bar & Lounge
    - Blue Lagoon – Lazy River Grotto Bar
    - Blue Crush Bar & Grill
    - STAR Class ™ Pool Bar (Extra Cost)
    - STAR Class ™ Bar (Extra Cost)
  • Various Restaurants
    - Socal Gourmet Empórium (Buffet)
    - East & Sushi Teppanyaki Bar (Japanese)
    - Sunset Strip Steakhouse & Grill (Steakhouse)
    - La Cocina (Mexican)
    - Gusto Italian Trattoria (Italian)
    - Sutra Indian Restaurant & Hookah Lounge (Hindu)
    - Overtime Sports Bar (Snacks)
    - Guy´s! Burger Joint (Hamburgers)
    - The Shores Beach Club & Restaurant (Seafood)
    - 6th Sense – Chef´s Table (Extra Cost)
    - Star Class™ - Bar & grill (Extra Cost)

On-Site Amenities
  • 24-hour room service†
  • Beauty shop/salon†
  • Exercise gym
  • Lounges/bars†
  • Pool†
  • Restaurant†
  • Shops and commercial services†
  • Spa†
Off-Site Amenities
  • Convention Centre†
On-Site Wedding Services
  • For more information, please contact weddings@planethollywoodhotels.com

† Fees may apply

On-Site Recreation
  • Fitness center on-site
    Pumped Fitness center

    Enjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.

  • General †
    Signature Events
    Planet Hollywood sets the stage for fun with monthly special events and daily activities! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.

    Lazy River
    Calling all stars! Grab your towel and come cool off at the pool and lazy river.
     
    Jurassic Splash Park

    Shipwreck Cove – Water slides

    Labyrinth
    Guests can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.

    PH Experiences ($)
    Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.

  • Miniature golf †
    Mini-golf
    Channel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.

  • Spa †
    PH Spa ($)
    Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.

    PH Beauty Bar ($)
    Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.

  • Theatre †
    What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect to catch a screening of fan favorite movies and classic films playing throughout the day.
  • Water activities †
    FlowRider® ($)
    Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3630 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great vacation @Planet Hollywood in Costa Mujeres.

    The hotel had great service and excellent food. The staff was very welcoming, eager to serve and trying to accommodate our needs. We were at the adult part of the resort. There was a lot of entertainment all day long, snacks and different areas to rest or party. The beach is one of the most beautiful ones I’ve ever seen. The entertainment staff is always trying to help you have a good time. We were catered by Josué who kept us having four during our 4 day stay.

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing trip!

    Our stay at Planet Hollywood was incredible! The resort is beautiful, lively, and full of fun things to do. A huge shoutout to our butlers, Edwar and Angel—they went above and beyond to make our trip perfect. Their attention to detail and genuine hospitality made us feel truly special. Highly recommend this place for a fun, relaxing getaway with top-notch service!

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Clevratung my birthday and would love to stay here forever just to be with the entertainment crew

    Great time great experience I would highly recommend after my 4th visit to Cancun all experiences are awesome And the entertainment crew are excellent especially luisa and mar and the Mexican brownie The pool party was amazing and the food is second to none The drink choice is all imported top shelf and a great selection

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best hotel plant hollywood cancun

    Brilliant entertainment Brilliant food Brilliant activities by luisa and mar from entertainment very kind , foam party was the best with the entertainment team they brought the party , room was cleaned every day 😀 favourite restaurant was sushi and steak house. Planet holly wood hotel is our favourite from being here in Mexico 3 times. Mr and Mrs flaherty

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect!!

    The service was amazing, our waiter Izmael was brilliant and Jered was very attentive with our birthday surprise for my dad. We had an amazing experience and would reccomend this restaurant to anyone, plus the food is delicious. Overall an amazing experience!

    Apr 22, 2025
Hotel advisories
  • AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $33.94 Mexican pesos per guest per night.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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