Guests will receive $500 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Various Bars- Overtime Sports Bar- The Premiere Bar & Lounge- Twist Social Bar- Point Break – Pool Bar- Fuel Coffe Co.- Studio Disco Bar & Lounge- Blue Lagoon – Lazy River Grotto Bar- Blue Crush Bar & Grill- STAR Class ™ Pool Bar (Extra Cost)- STAR Class ™ Bar (Extra Cost)
- Various Restaurants- Socal Gourmet Empórium (Buffet)- East & Sushi Teppanyaki Bar (Japanese)- Sunset Strip Steakhouse & Grill (Steakhouse)- La Cocina (Mexican)- Gusto Italian Trattoria (Italian)- Sutra Indian Restaurant & Hookah Lounge (Hindu)- Overtime Sports Bar (Snacks)- Guy´s! Burger Joint (Hamburgers)- The Shores Beach Club & Restaurant (Seafood)- 6th Sense – Chef´s Table (Extra Cost)- Star Class™ - Bar & grill (Extra Cost)
- 24-hour room service†
- Beauty shop/salon†
- Exercise gym
- Lounges/bars†
- Pool†
- Restaurant†
- Shops and commercial services†
- Spa†
- Convention Centre†
- For more information, please contact weddings@planethollywoodhotels.com
† Fees may apply
- Fitness center on-sitePumped Fitness center
Enjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.
- General †Signature EventsPlanet Hollywood sets the stage for fun with monthly special events and daily activities! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.
Lazy RiverCalling all stars! Grab your towel and come cool off at the pool and lazy river.Jurassic Splash Park
Shipwreck Cove – Water slides
LabyrinthGuests can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.
PH Experiences ($)Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.
- Miniature golf †Mini-golfChannel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.
- Spa †PH Spa ($)Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.
PH Beauty Bar ($)Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.
- Theatre †What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect to catch a screening of fan favorite movies and classic films playing throughout the day.
- Water activities †FlowRider® ($)Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
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Ours butlers…
We went for our anniversary, the weather was fantastic, our butlers were the best, always there if you needed something and always checking to make sure you did not need anything else. So Edwar and Angel are the bomb, hope to come back and see you again!!!
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Awesome Vacation at Planet Hollywood
Awesome Vacation. Long Review. We just returned after 6 nights, staying March 14th - 20th, staying Adult Scene, NOT Star Class. We travel frequently to Mexico, always all inclusive and most often at a RIU Palace or Dreams Preferred Club. So, that is my background for this review. We were a group of 6, 3 rooms, all swim ups. I would highly recommend this resort. We had a fabulous vacation. So, let's start with the 3 most frequent complaints that we knew going in. 1. Pool chairs: yes, unfortunately people reserve these early, I think almost after midnight for the next day. We saw people going to grab 10-12 towels at the end of the day to reserve for the next day. Who needs 10 towels???? There are no towel cards here so you can take as many as you want. But, I will say this is not a new problem, this happens at all the resorts we've been to. This is very irritating but it did not affect us on this trip because we had a swim up, hence our own pool loungers and pool! I would say just grab a few towels and lay on the sand at the beach or around the pool if there aren't any chairs. 2. Food: I have to say the food here was amazingly good and the availability and options are endless!! I don't understand the negative reviews. I never thought I would find a buffet that rivals the RIU and it absolutely does here. We have experienced so many other buffets that don't even come close. I really miss the breakfast buffet!! There are like 3 egg stations for omelettes and 2 places to find bacon, not to mention that they actually put Nutella in a dish to scoop out with a spoon for my French toast! Seriously, you can scoop out Nutella!!! And, there are so many food options on the buffet, I couldn't even try them all. I even think they make the burgers by hand at Guy Fieri's Burger Joint. They were really good. And, the Fuel coffee shop is bar none! 3.Restaurant Reservations: Here's a tip. We prebooked all 3 of our rooms (and we got the rooms we booked) and were then able to make restaurant reservations 3 days in advance, even before we arrived. In fact, we actually had restaurant reservations for supper for all 6 nights and even cancelled one night to eat at the buffet. I will say that the breakfast and lunch buffets, Guy Fieri's and Gusto's pizza were probably the best food options but again we liked all of the food. Prebooking our room, allowed us to make reservations without the need for a butler or Star Class. Now, the other highlights. The beach is beautiful, very little seaweed. But, it was windy while we're there so that sand was blowing everywhere and even piling up on the chairs at times. This, of course, is not controllable by the resort. We just went back to our swim up or the lazy river. The lazy river has one of the neatest swim up bars ever. The two 18 year olds in our group spent the majority of their time there. There are so many things to do here. We went to the spa and fitness center. The spa was wonderful and the fitness center is state of the art. Star Class vs NonStar Class: We were Adult Scene but NOT Star Class. I really don't think we missed out on anything. Being Adult Scene and prebooking our rooms gave us all the perks we needed. Now, I'm not saying Star Class isn't worth it, if I had it I am sure I would say it totally was. I am just saying you can have a fabulous vacation without it. The staff here were all amazing and work so hard for everyone! They would often stop us and ask us how we were doing. They are eager to please and make sure your vacation is going as it should. They genuinely seemed concerned. Yes, there are Premier Travel reps all over trying to talk to you about the travel program but we just said we weren't interested and they left us alone. It wasn't a bother at all. The location of this resort is basically in the middle of nowhere, which we knew, and honestly I prefer the hotel zone in Cancun, as far as location. I wish I could plunk down this resort in that location. I wouldn't have to go anywhere else! It's about a 45 - 50 minute ride from the airport. One advantage of the location though is that the catamaran excursion by Cancun Adventures is only about a 10 - 15 minute ride from the resort. It's a fantastic excursion, by the way, to Isla Mujeres. But, this resort was so great that I absolutely would return and, in fact, we are already talking about when we will return. So, go enjoy yourselves!! Oh, a few side notes: You need to download the PH app, everything is done through this, including reservations. The only glitch, if you would call it that, is when our two 18 year olds went down to the adult scene pool for scheduled activities shown on the app, they didn't happen. They could have asked someone about it but instead chose to go get more food and head back to the lazy river. And, the resort was at full capacity when we were there, in fact, probably THE week for Spring Break and I honestly don't think it affected our enjoyment at all. The resort had it all under control and things went seamlessly.
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Best family trip ever!
The gym was amazing. It had all the equipment you could possibly ask for. I avoided the rush and went in the afternoon and it was perfect. Arleth was always there to help me and encourage me. She was a wonderful person and made the experience even better. The rest of the resort was great as well. All the staff was went out of their way to make sure we had everything we wanted. It was amazing for my kids who had a blast and didn’t want to leave. They enjoyed the kids club and all the characters walking around the resort.
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Friendly Staff!
Great staff! Big thank you to Alma, Jose, and Gael for making our trip so memorable. All staff were very friendly and accommodating, but these 3 went above and beyond for us! Lots of activities for families - including indoor activities when you need a break from the sun.
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Planet Hollywood scene Cancun, Good Stay, but Frustrating Lounge Chair Situation
Our stay at Planet Hollywood Cancun was mostly enjoyable, but there were a couple of frustrating issues that made it less than perfect. One of the biggest disappointments was the struggle to find a lounge chair by the pool or on the beach. By as early as 7:30 AM, nearly every chair was already “reserved” with a water bottle, towel, or some other random object yet no actual people were using them. It was incredibly frustrating to see so many empty chairs blocked off for hours while other guests searched for a place to sit. The resort really needs a better system to prevent this kind of chair hoarding or add sufficient quantity to accommodate all guests. In our second day at the resort, we were able to get a lounge chair at 5pm. Aside from that, the resort was satisfactory. The rooms were comfortable, but we did experience high humidity in ours, which made it a bit uncomfortable. When we requested to be relocated to a different room, the process was difficult and took longer than expected. Services and staff members are excellent, Very clean resort. Overall, Planet Hollywood Cancun has a lot of good qualities, but the lounge chair issue and room humidity problems made our stay less relaxing than it could have been. If they can improve these aspects, it would be a much better experience.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $33.94 Mexican pesos per guest per night.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.