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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
3167 reviews
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Nov 20, 2024Great Vacation at Planet Hollywood Adult Scene Cancun
Overall, we had a great experience. There was an initial mishap with our room allocation beign assigend the wrong number but the Baggage guy was very professional and handled it with aplomb, called in and sorted the mistake. Food at the buffet, Star class pool bar, Star class lounge and various A la carte were delicious. I wished though they had more variety when it came to fruits, but I enjoyed the various meat gill, Omelette, pasta, Taco/Quseadila and fresh seafood (oysters, clams, mussels, Tilapia, prawns and calamari) stations. at the Buffet. My favorite A la carte restaurants were the Brazilian, Mexican and Japanese, my least favorite were Italian, my worst was the Steakhouse (service was atrociously slow and despite remiding our eaiter several times about a speial treat for my wife's birthday, he forgot and was non-charlattant). The Star lass service, especially our Butlers Yomelly and Isaac made out trip very memorable, they were a delight to work with, took care of all our needs. Yomelly took extra time and energy to decorate our room to celebrate my wife's 60th birthday. He also solved an issue with mmishap with booking the change room after we'd checked out, when we needed to clean up just before our airport transfer bus showed up later in the evening. I find the Gym for the star class to be small, not much equipment and could use more forceful AC, The beach was another highlight, very clean, no seaweeds at all, clear water , the only thing be mindful for is the water is choppy and currents very strong. The foam parties at the adult pool were a blast, the party organizers sure know how to work up the crowd, the atmoshere were very lively there. The star class pool was not as enjoyable for me as there were families with teens, and young kids screaming and spalshing water all around. I think planet hollywood should create a separate quiet pool for adult with class, no loud music blaring all the time for those that seel soem solitude. Overall service were a hit and miss, and inconsistent. Our building (building 11) concierge were pleasant and helpful, our check-in experience felt rushed, the bar helpers at the pool and beach were great, always there to ask what drink you need, room service were spotty, mini-fridge guy did a goood jop refreshign our fridge with sodas, and snacks. The Junior Suite was well appointment, with his and hers sinks, nice decor and expansive, bed was very comfortable with top shelf beddings for the King sized bed.
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Nov 19, 2024Great vacay!!
Great resort. I highly recommend the star class which give you access to a lot of places and two butlers: ours (Mafer and Juan) were awesome If you want to play pickle and tennis, I suggest to have people to play with; there is no board to find players
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Nov 19, 2024
Great Vacation!
We just returned from a weeks vacation with 2 other couples. 6 of us total. It was fantastic! Damian and Miquel were instrumental in our pampered happiness. We were adult side, star class with butler service. Damian & Miquel made our nightly dinner reservations, ensured we had everything in our rooms, set up a cabana, and checked in with us multiple times daily. We ate at the restaurants and never made it to the buffet. Each restaurant was delicious and accommodating. Not to mention we never left hungry! Each night ended with an ice cream from Fuel and an entertainment show on the main stage. Due to popular demand, the resort was able to pivot and even put on the Tyson fight for several hundred anxious watchers. While every restaurant was good, I have to say my favorite was Indian. Our friends went to the steakhouse but my wife and I wanted Indian. We like Indian food but aren't experts at all. We told the waiter to surprise us and he delivered! He must have brought a little of everything and took the time to explain each dish. I wish I remembered his name! He really took care of us and his suggestions were top notch! Pool was nice, drinks were cold, beach was sandy without seaweed, rooms comfortable, met lots of new Canadian friends and even a few from the States. If you're looking for a relaxing getaway to escape the kids, go adult side. If you bring the kids, it looks like their is plenty for them to do as well. I would recommend Star Class and ask for Damian and Miquel by name! You won't be disappointed!
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Nov 18, 2024
Awesome resort
The Resort, food, drinks and staff were all 5 star, from reception to wait staff, housekeepers and especially thank you to Damian and Miguel our butlers for making this an amazing vacation, the quality of the food far exceeded our expectations.
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Nov 17, 2024
Butler service highly recommended!
We are from Ottawa, Canada. My husband and I are preparing to leave today after one week here. Very sad to leave. Beautiful weather all week except today. We had a few issues like arriving late and the bellboy coming with us to bring our luggage to our room only to discover our room was occupied. Courtesy room when leaving was not available but we were allowed to shower in the spa. I highly recommend the butler service. They take care of everything from booking restaurants, to sending you messages about the days events, to fixing any problems. Our butler Yomelly even decorated my room and gave me a cake for my 60th Birthday! If not for him we would not have enjoyed our stay as much. We would come back but would love to book a swim out room next time!