Guests will receive $500 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Various Bars- Overtime Sports Bar- The Premiere Bar & Lounge- Twist Social Bar- Point Break – Pool Bar- Fuel Coffe Co.- Studio Disco Bar & Lounge- Blue Lagoon – Lazy River Grotto Bar- Blue Crush Bar & Grill- STAR Class ™ Pool Bar (Extra Cost)- STAR Class ™ Bar (Extra Cost)
- Various Restaurants- Socal Gourmet Empórium (Buffet)- East & Sushi Teppanyaki Bar (Japanese)- Sunset Strip Steakhouse & Grill (Steakhouse)- La Cocina (Mexican)- Gusto Italian Trattoria (Italian)- Sutra Indian Restaurant & Hookah Lounge (Hindu)- Overtime Sports Bar (Snacks)- Guy´s! Burger Joint (Hamburgers)- The Shores Beach Club & Restaurant (Seafood)- 6th Sense – Chef´s Table (Extra Cost)- Star Class™ - Bar & grill (Extra Cost)
- 24-hour room service†
- Beachfront†
- Beauty shop/salon†
- Butler service†
- Exercise gym
- Laundry/Valet service†
- Lounges/bars†
- Pool†
- Restaurant†
- Shops and commercial services†
- 24-hour room service†
- Beachfront†
- Beauty shop/salon†
- Butler service†
- Exercise gym
- Laundry/Valet service†
- Lounges/bars†
- Pool†
- Restaurant†
- Shops and commercial services†
- Spa†
- Wireless internet connection in public areas†
- For more information, please contact weddings@planethollywoodhotels.com
† Fees may apply
- Children's program †Stars Kids Club (4-12)Stars aged four and up can enjoy supervised activities such as arts and crafts, gym time, dance parties, friendly competitions, themed events and weekly awards ceremonies.
Labyrinth for kids - Fitness center on-sitePUMPED Fitness CenterEnjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.
- General †Signature EventsPlanet Hollywood sets the stage for fun with monthly special events and daily activities for guests of all ages! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.
Lazy RiverCalling all stars! Grab your towel and come cool off at the pool and lazy river.
Jurassic Splash ParkEnter a prehistoric water world where kids can stay cool surrounded by dinosaurs. Featuring water cannons, sprinklers and life-sized dinos, your kids will feel like they’ve been transported straight into the movies!
Shipwreck CoveChannel your inner Captain Jack Sparrow and set sail to Shipwreck Cove. This piratethemed splash park features kid-friendly water slides and a waterfall where your little swashbucklers will start out on a funfilled pirate adventure.
Planet Play ($)Catch some air at the trampoline zone, hit the links with the golf simulator, draina buzzer beater on the basketball court or set the high score at the arcade with the first-of-its-kind Adventure Park at Planet Hollywood Cancun.
LabyrinthGuests of all ages can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.
PH Experiences ($)Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.
- Miniature golf †Mini-golfChannel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.
- Spa †PH Spa ($)Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.
PH Beauty Bar ($)Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.
- Teen programs †Teens Club (Age 13-17)
- Theatre †What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect place to bring the whole family together and catch a screening of fanfavorite movies and classic films playing throughout the day.
- Water activities †FlowRider® ($)Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
7223 reviews
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Mar 28, 2025Senior Spring Break Trip for High School Son
The property is beautiful, clean, and the customer service by the staff was wonderful! Special shout out to Marco, the main pool swim up bar bartender and Oscar, our butler in Star Class. Oscar was amazing! So helpful, organized and responsive. I was at another resort with a butler and it was not like this. Oscar restored my faith in adding Star Class to the reservation! The pools and beach were great! We did not worry about early morning lounge chair saving and had an amazing time finding what we could when we wanted to. The beach was always a great option for sun bathing!
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Mar 28, 2025Loved it
I absolutely loved it here! The food was great, customer service was excellent, and I always felt at home! Staff was friendly and always looking for something to do for you. I loved the buffet and the many restaurants offered as well as the gym (with all the equipment you would need). Arleth was a very friendly at the gym as well!
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Mar 28, 2025
Beautiful Planet Hollywood Cancun
Amazing trip!! Everything was amazing including the staff. Friendly and welcoming everywhere we went. We especially enjoyed the gym, it was a 10 out of 10. The So Cal buffet was delicious. Pumped was everything we were hoping it would be!! if you want a vacation where you can work out in a full gym, this is the place for you. Aretha and Ben were smiling faces that greeted us every morning when we walked through the door at Pumped. Can’t wait to come back to the beautiful beaches and hotel at Planet Hollywood Cancun.
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Mar 27, 2025
Great place for family vacation with lots of activities.
Great place with lots of activities. We love the lazy river, pools, basketball and pickleball courts. The teens gathered every night to play basketball. We really like the boot camp class at the fitness center with Benn. Great, high energy class that was an awesome workout.
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Mar 27, 2025Don’t waste your plane ticket to Mexico at Planet Hollywood
Quick Review: -pool, beach, lazy river are fabulous -only enough pool&beach chairs for a small fraction of the guests staying here -We needed pillows for our 2 kids on their pull-out couch and were told “sorry, we are all out of pillows”. -Room Service: sold out of many items and didn’t arrive on time. -dinner reservations (outside of the buffet) are next to impossible to get unless you want to be on the app refreshing every night at midnight. Reservations are necessary for all restaurants. We stay at all-inclusives often and this is a first. Very frustrating and the front desk supervisors were also unable to help (I feel bad for them- it seems that PHC takes on more guests than they can handle and then leave the poor front desk reps to deal with all the angry guests). -I overheard many guests complaining to the front desk of family members falling ill from food. -For a “newer” resort, most parts of the room seem tired. Stains on sheets, holes in pillows, hinges on doors broken, bathroom trim is gross. Overall, we stay at 2-3 all inclusives each year and this has been the biggest disappointment in over a decade of trips to Mexico. PHC packs their resort full of guests and although it has all the amenities of other resorts (coffee shop, restaurants, etc) it doesn’t offer them on a large enough scale to accommodate the large amount guests they book. This results in huge lines everywhere you go, and overall disrepair and uncleanliness.
- Advisorylease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $33.94 Mexican pesos per guest per night.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.