Planet Hollywood Cancun, An Autograph Collection - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

6933 reviews

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  Good times at Planet Hollywood!

  Typical Mexican all inclusive. Great weather, lots of drinking, pretty good food. If you go make sure to get Star Service. Very nice service to make your trip better. Our two butlers Victor and Roy were great and made sure we had everything we need. One huge perk was making sure we had poolside and beachside chairs everyday. I saw others struggling some of the late mornings. Access to the Shore restaurant was nice also. We didn’t have to deal with the large crowds at normal breakfast buffet. The butlers were the difference maker for us.

  Jan 21, 2025
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  Amazing time 😁

  We had an amazing time. The overall experience was great. The staff is friendly, helpful and their smiles are contagious. Our butlers, Roy and Victor were the absolute best. They treated us like royalty and made our stay carefree. They were fantastic. A special mention to the pool staff, Danny and Bruce at the Steak house. We highly recommend this hotel.

  Jan 20, 2025
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  Fun Family Vacation

  We had the best week at PH. The hotel was clean, food was good and the best entertainment at the Star Class Pool thanks to Luis “Wuicho” and Johnny. They kept the fun and good time going all week long! Thank you wuicho for your good attitude and fun games, we will miss you!! Los chilenos de la piscina!!

  Jan 19, 2025
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  Start class pool

  We are here on a family trip with one child 7 days in the star class side. We have been welcomed like family with opens arms. The star class pool was our favourite as the pool is warmer, lots of shade with umbrellas/ cabanas. The entertainment was amazing with keeping us busy and making it exciting for my 4 year old. Shout out to Luis(wuicho) and Johnny for the best entertainment and for making our time at the pool so much better ! -Eduardo y familia Fernandez

  Jan 19, 2025
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  Planet Hollywood Cancun: Great Beach & Cabanas, Mediocre Everything Else

  We stayed at Planet Hollywood Cancun for 5 nights right before Thanksgiving, hoping for a fun, all-inclusive experience with great beach vibes and activities for the kids. Spoiler alert: it was a mix of "meh" and "what were we thinking?" compared to our past Cancun stays (Moon Palace Grand, you have my heart). Before we even arrived, I was bombarded daily by different virtual concierges trying to sell me spa treatments, cabanas, and "exclusive" deals. I booked three pool cabanas, which was a breeze thanks to their relentless pursuit of my money. The catch? They promised top-shelf alcohol with the cabanas, but what we actually got was a cheaper version of everything—think JW Red Label instead of JW Black. Yeah, not the same, but at least they eventually honored it after a little escalated drama. Pro tip: if you book a cabana for the booze, double-check what you’re really getting. Check-in was a solid 30 minutes of standing around, because apparently, "early" means you’re stuck in limbo until you’re allowed to be mildly disappointed by the room. Speaking of the room: spacious? Yes. Stylish? Absolutely not. It’s clear they went with "budget chic," and by chic, I mean it looked like they bought materials from the "everything must go" section of Home Depot. The humidity odor? Strong enough to be a full-body experience every time we opened the door. Add in closet doors that wouldn’t stay shut and you’ve got yourself an exciting game of “Will the door stay closed long enough for us to get some sleep?” The view from our room was almost *Instagram-worthy*—if you like mini golf courses and kiddie pools with a hint of ocean in the background. The sunsets were a redeeming feature, though! Now, let’s talk about the cabana situation. Renting one for three days was absolutely the best decision we made—mostly because we had a prime spot, great service, and our own personal oasis. Our waiter - I wish I remember her name but she’s in my pictures - WAS INCREDIBLE!!! Give that woman a raise or a promotion because she was everything this hotel should have been and more!!! As for the bottle that came with the cabana this was *almost* as promised, and I’ll say this: if you’re into JW Black, you may want to double-check your booking because I nearly had to stage a rebellion to get it. The staff was fantastic, though, so they did what they could to make it right. Pro tip: Bring straws because they are eco friendly and anti straws in Cancun. The grounds were lush and the pools were, well, pools. There was a lazy river that could have doubled as a polar plunge, and big iguanas were the closest thing to wildlife we saw. Foam parties were so much fun, but the synchronized mermaid show? A hard pass. I’d rather watch paint dry than those mermaids do their thing. Mini golf was fun, but apparently, they don’t believe in enough clubs for everyone, so be prepared to wait. At least the beach was lovely, soft sand and drinks coming at you like it’s a competition. As for food, wow, where do I start? If you're looking for fine dining, this is not it. We tried the Gusto Italian restaurant, Sunset Strip steakhouse, Teppanyaki, La Cocina Mexican, and more. Every meal was plagued by slow service, and it was clear they were understaffed. We didn’t do Star Class but still had to fight the reservation battle every evening. The highlight? La Cocina and Teppanyaki—barely keeping things afloat. Oh, and if you're considering pizza, prepare to spend the equivalent of a small eternity waiting for it. Two hours for a pizza at the pool? Not my idea of fun. Room service? Absolutely awful. I called about a missing hair dryer and waited 23 minutes just to hear that they couldn't promise one within an hour. Spoiler: I never got it. My mom had to lend me hers from across the property, which, as you can imagine, was a super convenient solution. If you're a light sleeper, pack earplugs. Two nights were ruined by a wedding party so loud I could lip-sync along to the tunes from three buildings away. The front desk couldn’t give me an ETA on when the music would stop, and frankly, I felt like I was at a nightclub, not a family resort. This hotel clearly doesn’t understand the concept of “quiet time.” The kids tried the arcade and trampoline park, which were fine for about an hour, but the arcade felt like an afterthought with barely any games. Finally, the location. If you’re into staying on a remote island where you need a car to do anything, then you’ll love this spot. But if you’re hoping to venture out to explore Cancun’s food scene or attractions, start Googling car rentals because you’re miles away from anything. In the end, we made the best of it and our family had a wonderful time, but honestly? We won’t be back. Planet Hollywood Cancun has potential to be good, but it’s more of a "meh" than a "wow." Next time, we’ll stick to what we know works.

  Jan 17, 2025