Guests will receive $500 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Various Bars- Overtime Sports Bar- The Premiere Bar & Lounge- Twist Social Bar- Point Break – Pool Bar- Fuel Coffe Co.- Studio Disco Bar & Lounge- Blue Lagoon – Lazy River Grotto Bar- Blue Crush Bar & Grill- STAR Class ™ Pool Bar (Extra Cost)- STAR Class ™ Bar (Extra Cost)
- Various Restaurants- Socal Gourmet Empórium (Buffet)- East & Sushi Teppanyaki Bar (Japanese)- Sunset Strip Steakhouse & Grill (Steakhouse)- La Cocina (Mexican)- Gusto Italian Trattoria (Italian)- Sutra Indian Restaurant & Hookah Lounge (Hindu)- Overtime Sports Bar (Snacks)- Guy´s! Burger Joint (Hamburgers)- The Shores Beach Club & Restaurant (Seafood)- 6th Sense – Chef´s Table (Extra Cost)- Star Class™ - Bar & grill (Extra Cost)
- 24-hour room service†
- Beachfront†
- Beauty shop/salon†
- Butler service†
- Exercise gym
- Laundry/Valet service†
- Lounges/bars†
- Pool†
- Restaurant†
- Shops and commercial services†
- 24-hour room service†
- Beachfront†
- Beauty shop/salon†
- Butler service†
- Exercise gym
- Laundry/Valet service†
- Lounges/bars†
- Pool†
- Restaurant†
- Shops and commercial services†
- Spa†
- Wireless internet connection in public areas†
- For more information, please contact weddings@planethollywoodhotels.com
† Fees may apply
- Children's program †Stars Kids Club (4-12)Stars aged four and up can enjoy supervised activities such as arts and crafts, gym time, dance parties, friendly competitions, themed events and weekly awards ceremonies.
Labyrinth for kids - Fitness center on-sitePUMPED Fitness CenterEnjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.
- General †Signature EventsPlanet Hollywood sets the stage for fun with monthly special events and daily activities for guests of all ages! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.
Lazy RiverCalling all stars! Grab your towel and come cool off at the pool and lazy river.
Jurassic Splash ParkEnter a prehistoric water world where kids can stay cool surrounded by dinosaurs. Featuring water cannons, sprinklers and life-sized dinos, your kids will feel like they’ve been transported straight into the movies!
Shipwreck CoveChannel your inner Captain Jack Sparrow and set sail to Shipwreck Cove. This piratethemed splash park features kid-friendly water slides and a waterfall where your little swashbucklers will start out on a funfilled pirate adventure.
Planet Play ($)Catch some air at the trampoline zone, hit the links with the golf simulator, draina buzzer beater on the basketball court or set the high score at the arcade with the first-of-its-kind Adventure Park at Planet Hollywood Cancun.
LabyrinthGuests of all ages can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.
PH Experiences ($)Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.
- Miniature golf †Mini-golfChannel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.
- Spa †PH Spa ($)Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.
PH Beauty Bar ($)Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.
- Teen programs †Teens Club (Age 13-17)
- Theatre †What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect place to bring the whole family together and catch a screening of fanfavorite movies and classic films playing throughout the day.
- Water activities †FlowRider® ($)Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
7362 reviews
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Apr 23, 2025Excellent.
We were there for a family event. The Resort was very well maintained and the staff as well were very helpful. During our stay, we visited Sutra indian restaurant on the property.. where the food tasted amazing, cooked by Mr Sanjeev an indian chef. Mr Sanjeev was very attentive and the food he cooked for us was very delicious. I highly recommend that during your stay you must visit sutra restaurant and request food of your choice must cooked by Mr Sanjeev .
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Apr 22, 2025Presentation was a waste of time!
The service was great and common amenities were good. The room felt dated. The worst part is the presentation they make you attend and try to upsell.We ended up spending 2 hours with them and not using any of the gifts ( they make them as nexus and not usable in stores).Monse the presentation supervisor was not helpful at all... don't waste your time with the presentations.
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Apr 22, 2025Room service and amenities
Overall experience is good. They need to improve on room service. We ordered tea and coffee and it took 2 hours. Room service and dinner booking is very pathetic. You can’t book on app but with tips ( bribes) you can get booking even at last moment. Poor management, do not meet 5 star standards.
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Apr 22, 2025An Underwhelming Experience
Let me preface this review with the fact that I NEVER write reviews and I travel quite frequently. However, my recent stay at this resort has prompted a review. The grounds of the resort are beautiful. Let me start with the positive- The pool is spacious and the addition of the Flow Rider, wave attraction is very cool, especially for kids. We stayed in a 2 bedroom director's suite that had plenty of space. The employees were also very friendly and polite. Not so positive- While the rooms were spacious, there was obvious wear and tear as described by other reviewers. The ceiling of our room had signs of water damage and the rooms smelled of dampness and mildew. I am by no means a foodie, but the food was terrible at best. The daily buffet, which is the place most people had access to, had bland options that rival a hospital cafeteria. Getting a reservation for a specialty restaurant was next to impossible. While the pool and beach were beautiful, the seating arrangement was horrendous. I am an early riser. However, having to secure a chair before 7am was even ridiculous by my standards. Finally, the family side of the resort lacked consistent entertainment and didn't even have a live DJ most of the time. Again, I don't write reviews so to be moved to write one means my stay was lackluster. We stayed last summer at the much smaller Planet Hollywood in Costa Rica and had a FANTASTIC time. A totally underwhelming stay. I will never stay here again.
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Apr 21, 2025
First PH Cancun Trip & it was fantastic!
Had a great first visit to PH Cancun to celebrate our daughter’s senior year spring break. The reset was fantastic, full of things to do, and a ton of amenities to keep us busy. Our Butler’s, Andy and Dorian absolutely rocked it. They were the best. Such a great duo. Our trip wouldn’t have been the same without those two. We Thank them both for being such a big and integral part of our family trip. See you guys again down the road PH Cancun!
- Advisorylease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $33.94 Mexican pesos per guest per night.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.