Princess Family Club - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

961 reviews

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  Great vacation for a friends wedding

  The family club is was perfect for us and those of us in our group with children. They have a swimming area for younger children with a pirate ship and a few splash centre in the same area. We were always provided with a high chair for our 9 month old (we did have to ask) and the staff were always accommodating and interactive with our little one. Although the family club was a bit far from the beach, central swim areas, a la cartes, and the two central buffets, we enjoyed the walks to and from each of them. The family club does have their own buffet which is geared towards children and a coffee and ice cream place that was perfect for us! If you’re not staying in the family club, you aren’t able to eat at the pirate buffet or enjoy the coffee/ice cream place. We had a swim out room which did not face the sun though so the pool was quite cold but otherwise okay. You have your own bar at the pink hut in the area too which was nice and close! We did have friends staying in the premium area so we lucked out with room service at night if we wanted! The premium location is closer to the beach and far away from the 2 main supper buffets but you do get premium liquor and a separate section on the beach with chairs. We also had friends who came solo and as couples. Everyone enjoyed their time here. The resort literally has everything you could need: multiple pools, buffets, a la cartes, snacks, bars, entertainment, shopping, souvenirs, shuttle service to town at set times of day, and a variety of animals (monkeys - we did see a woman get ambushed and bitten by one while carrying fruit, coati’s, iguanas, deer, cats, birds, etc.). Do try the lunchtime tacos! They were amazing! We were at the resort for a wedding and so our time was quite busy with our groups shenanigans but it was a lot of fun. This was our first time at a resort this big and although we enjoyed our time here, we do prefer smaller resorts. Our biggest complaint was, the resort is huge and as such, it felt like you were missing out on the things happening through out the day in various areas. The beach is beautiful but once in the ocean, there is a bunch of coral floating around and water shoes are needed unless you’re not worried about hurting your feet. There is one area that is much shallower that doesn’t have any coral floating around and you can walk out quite far into the ocean. The coati’s were a little annoying. They will break into your room if you forget to lock your screen door (oops 😅) and they will try to steal any food you have in bags or personal items if not zipped up or secured (double oops 😅).

  Jan 11, 2025
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  Book That Family Club Room

  I stayed here for a week with my husband and 5 year old daughter. My breakdown of our stay: Food: extremely important when traveling with young children - you fear you won't find something they will actually eat. I have the queen of picky eaters on my hands, she LOVED everything! They have a pirate themed buffet right on the family club side which was so convenient. The buffet has a wide variety of kids favourites including happy face fries, heart shaped fries, mini sliders, mini buns, mini meatballs (you get the picture) In fact ALL restaurants here have a large variety of kid friendly foods and desserts at every meal. The food throughout the resort is very very good. No shortage of spices and condiments either they always have it all Kids Pool: Phenomenal pool with water slides and very well maintained grounds and water. The employees work endlessly to keep the grounds and water spotless at all times. They have a waitress which comes by around noon everyday to bring buckets of fresh fries and bowls of fruit for the kids by the pool. The waitress will also come around taking drink orders so you never have to walk to get your own drink. Rooms: extremely spacious and clean. Again the employees work very hard to keep the rooms spotless and tidy. AC worked great everyday, a few clogged toilets but the maintenance guy was always there within 10 minutes. Entertainment: The nightly shows were all fantastic, such a talented group of dancers and entertainers. Staff: every single bartender, waiter/waitress, kids club staff, maintanance, concierge etc are such a fantastic bunch and all happy to serve you with a smile

  Nov 29, 2024
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  Family Vacation 2024

  Arrived November 13th and was given 31078 as a room. Furthest possible from anything and as a 65 yr old, was a lot of walking so be prepared. The rooms are very nice and our Chamber Person was excellent at keeping the room clean and towels replaced every morning. No complaints there at all. I found the reception on check in was fine and offered myself and family cold drinks which was very nice. As I said rooms were very nice and large on Family side. The Family Buffet was very nice. If you went when they first opened for lunch or dinner food was hot any later and it was warm. The Serv ice there was excellent compared to the other buffets on site. Variety was really good as well. There is a magic show on Wednesdays which the kids loved!! The Water Park the kids loved as well as the park in the same area! There is a lifeguard on duty as well and rules are strictly enforced. There were always plenty of chairs and umbrellas. There are lots of coati's running around as well as some kind of monkeys as well. There are also deer wandering around so be careful in the dark as the dart out of nowhere. The other buffets we all found the wait staff were a little disinterested to say the least. Not one of the staff we encountered approached us for coffee, water or anything, we basically had to flag them down everyday for things we could not get ourselves. We have travelled to many all inclusives and have never experienced this lack of service and we even left really good tips daily as well. If you needed a high chair for example, you were having to asked a few times for a baby. The cooking staff were really good at all meals!. We went to Los Olas for Seafood which was good. We went to the Mexcian and appetizers were excellent but main course of Fajitas were not good. The meat was dried out and tortillas were a little greasy. We had enchiladas as appetizers and fish tacos were Excellent. I would have preferred the appetizers for the main course!! French restaurant was so so nothing that stood out. We had roast chicken it was good. One of us had steak that was not cooked to what they ordered sent back and was no better really. Again the appetizers of Scallops in a Hollandaise sauce were excellent. Our weather was not the greatest we had Tropical Storm Sara come through for 2 days of rain, you can't control the weather... The sunny days were hot and humid! And enjoyable! The Ice Cream Parlour was excellent for Coffees or lattes, shakes, sundaes etc.. The staff were really good and efficient !! Would I return, not sure except my grandchildren loved it!

  Nov 21, 2024
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  It was just ok

  The resort is beautiful. Over all I would rate it a 3.5/5 Pros: the beach is amazing, the food is fresh and really good, the rooms are impeccable,, very clean and big Cons: too much coaties.. I am all for advocating widllife but they have become to rampant and actually harmed a little 3 year old while we were by the pool. The resort is Huge be prepared for alot alot of walking especially when trying to get to your room. I would recommend if the price is right, go for it but not worth it to pay full price especially when going with the little ones because of the walking distance.

  Oct 18, 2024
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  Terrible experience (staff steal money)

  Caution, the housekeeping staff opened my safe and stole cash, the concierge staff (Supervisor Andres) challenges the guest and refuses to share public information, issues such as policies and privacy notices and rights. Even the security report is not signed by any manager or hotel staff, despite having the spaces that indicate that they must place their signature. As a regular guest I will never return to Princess, I hope upper management takes action on this matter as it is a beautiful hotel.

  Oct 14, 2024