Resort Details
- Various Lounges/Bars*Bar “Areito”
*Pool Bar “Poquito”
*Bar "GymBar" (inside gym, energetic drinks not included)
*Poolbar “Fantasy Bar”
*Poolbar “Maya Bar”
*Poolbar “Tequila”
*Chill Out "Ibiza"
*Lobby Bar Riviera
*Platinum Riviera Bar (included only with Platinum Suites and Laguna Villa Suites)
*Bar Punta Bete
*Bar Chactemal - Various Restaurants
Green - Buffet Restaurant - International buffet. Breakfast, lunch, and dinner.
Negresco - Buffet Restaurant - International buffet. Breakfast, lunch, and dinner.
La Tortuga - Buffet Restaurant - International buffet. Breakfast, lunch, and dinner.
La Vaqueria - Grill Restaurant - A la carte. Dinner.
Le Fleur - International Gourmet Restaurant, A la carte. Dinner. (Not included only for "Junior Suite" room category.)
Mama Mia - Italian Restaurant, A la carte. Dinner.
La Hacienda - Mexican Restaurant, A la carte. Dinner.
La Fondue - Swiss Thematic Restaurant, A la carte. Dinner.
Las Olas - Seafood Restaurant, A la carte. Dinner. (Not included only for the "Junior Suite" room category.)
Miso - Asiatic Restaurant, A la carte. Dinner.
Thai Beach Club - Thailand Cuisine, A la carte. Dinner. (Fees apply, not included in all-inclusive plan.)
*All restaurants are non-smoking.
*Dress Code: In order to respect the different cultures visiting our hotels, guests are requested to observe dress codes. The use of a t-shirt and shoes is obligatory. Please do not enter while wet. Dress code for all a la carte restaurants: Informal-elegant. Long trousers, shirt with sleeves and closed shoes for gentlemen.
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.
- Babysitting,Offsite†
- Bicycle rentals†
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand†
- Golf,Offsite†
- Babysitting, Offsite†
- Bicycle rentals†
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Water sports†
- Business Services†
- Internet Access†
- Additional wedding packages are available.
Please contact the onsite wedding coordinator for more information.
† Fees may apply
- Bike rental †
- Children's poolThere are 4 children's pools on site.
- Direct access to a beach
- Fitness center on-site
- Hot tub1 Outdoor Hot Tub
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 8 pools on site. 12 pools total including a large fresh free flowing pool. This Property has Swim up Bars.
- Sauna
- Spa †
- Tennis court †There are 6 tennis courts onsite. There are 0 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
971 reviews
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Apr 21, 2025Rodolfo- La Hacienda
Rodolfo at La Hacienda restaurant was an amazing server. He was extremely patient with the children and had a smile the entire time. Rodolfo was very considerate and joyful. He offered to take a photo for our family and made the experience fun for our family of seven.
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Apr 08, 2025
Great entertainment
Ever raziel Alejandro, boss Marisol and the entertainment team were amazing. The shows were amazing and the activities before the shows my kids absolutely adored. The entertainment team put together great shows for the entire family will definitely return.
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Apr 08, 2025Princess Riviera stay was worthwhile.
Our stay at princess riviera was nice. We enjoyed all the amenities that the hotel offered. Their entertainment team was kind and catered well to families and especially kids. It is a hotel we would consider returning to for future trips if we were looking for an east going trip for our family of 4.
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Apr 03, 2025Beautiful place but no compassion from management
I don't usually write negative reviews but this situation really stuck out for me. My kids, a friend and her kids and I got here on March 5th. Check in was good and our swim up room was lovely. We had extras in the room like sand toys for the kids, bath time toys and a bottle of alcohol. I had started feeling unwell on the flight from Canada that morning and decided to call it an early night, assuming I was just overtired and really in need of this vacation. By the next morning, I nearly passed out getting up from bed and had to call the resort doctor. She arrived quickly to our room and was very nice. Unfortunately for me, I had to be taken to the hospital by ambulance, leaving my friend to now take care of 4 kids, including my 2. My condition turned out to be very serious and I actually never returned to the resort. My Mom flew in a couple of days after I was admitted to the hospital to care for my kids and eventually take them back to Canada, as I was still in the hospital by the time our flight back home was happening. The resort charged her an exorbitant fee of $400.USD per day/night to stay in my room! That I was not using! She just took my place. I find this absolutely disgusting, especially given the circumstances. My Mom was aware of the fee when she arrived, as my friend had spent the previous day trying to plead with the hotel not to charge it. My Mom did not try to fight it, as she was understandably extremely shaken and stressed by what was happening, and I don't believe it would have lead to any positive result anyway. I even emailed the hotel last week asking them to consider refunding at least part of the charge, but never even received an answer. I'd traveled here a few years ago. It's a beautiful hotel with lots of positives, but honestly this situation has left a very poor taste in my mouth and I will not return.
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Mar 25, 2025What a hole!
Worst resort I've ever been to, especially for a family. Ice cream parlour was cool, but every single aspect of the resort was terrible. Staff unfriendly, no lifeguards at the pool, drinks watered down, food was terrible, impossible to book a restaurant, rocky beach... Avoid this place.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe company will refurbish its Mexican resorts, Grand Sunset Princess and Grand Riviera Princess. The phased project begins in 13 April 2025, through November 1, 2025. To improving rooms, restaurants, and common areas. During this period, all existing reservations for the Laguna Villa Suites will be upgraded to Platinum Deluxe Hot Tub rooms at our sister property, the Platinum Yucatan Princess.
- Check in: 3:00 PM
- Check out: 1:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed