Princess Family Club Bavaro - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

150 reviews

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  Dream come true for families

  (Long review) Going to the Family Club Gran Bavaro Princess was the best decision i have ever made. We checked in the family club for Christmas week 2024. From the moment we checked in, i felt welcome and accompagnied. Front desk employees are helpful and fluent in multiple languages; bravo! The room keys are bracelets: super convenient! Never have to think about bringing the key with me; just wore the bracelet all week…Special color for the family club. I needed to have my child « blanky » washed and they did it within 2 hours…thank you so much! Jerry, you saved me - also, thank you for the candies/ lolipops it brought the smile back on our faces. The rooms are very clean and well thought of for families. The cleaning staff is very competent and listen to all our needs. When I needed extra face towels, soaps and chocolate milk, they were happy to provide extras for the rest of the week! They knew who we were and what room number we were in. Mini-fridge kept the water bottles super cold & the beer ready! The food is colorful and generous in all the restaurants ; buffet & à la carte. I ate with all my senses. La Hispanola buffet is super diverse : Fish, seafood, raw, cooked, sushi bar, freshly cooked pork or steak, a LOT of vegetables cooked or not, pizzas, fries, fresh fruits, at least 20 types of bread, even more choices of desserts, a fresh crepes area and 5 types of ice cream are always available… basically if you can imagine it; they have it! Did i mention the various fresh fruit juices every morning? Delicious! They keep it all clean by having staff wiping and sweeping in the buffet area at all times. We dropped an ice cream scoop on the floor and within 5 seconds, someone had picked it up and the manager smiled and said « it’s ok don’t worry about it » and for my anxious personnality, it was reassuring. The service is perfect and employees are always very nice and constantly have more suggestions of food and drinks for you. Adalgisa & Alexandra_S from La Hispanola are always very welcoming and greet us by our names at every meal. They listen to our needs and respond rapidly…i have never have such perfect service in a buffet restaurant! Well done ladies! Special thanks for the balloons. My child (6) went in and out of the kid’s club all week. They have a ton of activities for kids. The ladies from the kid’s club are the best!! Yennifer was constantly suggesting activities, inviting all kids to join and making sure we all felt welcome. Yennifer really has creative ideas for all kids. She said hello every morning, knows all the kids names and often asked if we needed anything. When she learnt my child loves balloon animals, she went out of her way to make dog balloons for us; she made us smile and laugh all week long! She really is the pearl of the kid’s club: we love you forever and we will never forget you Yennifer! The ladies from the kids club always go out of their way for all the kids!! We were really sad to leave them and I wish I could bring them all back with me! You can ask for indoors/outdoors games, organized group activities, video games, you name it. They did darts on balloons, tennis, painting, dancing, yoga, soccer, aerobics, and more! You can lounge around the kids pool with a drink whilst watching your kids playing with the animation team a few feet away. Parents, yes there is a bar close by. The water tower is supervised by 1-2 lifeguards at all times and it’s only for the kids. Special thanks to the lifeguard (only guy on the animation team) who constantly insures the rules are followed for the kids to stay safe; bravo! I felt confident that it was safe at all times. Tired of the view? Walk behind the kids club to enjoy a very chill area with fewer action and more available day beds. This place truly became my second home. We will be back!

  Dec 29, 2024
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  Just an average time

  I went to Princess Family Club November 2024, I came with my 3 child and husband. I would say we had an average time. The resort was huge, they had multiple places for food and drinks which was nice. The 24/7 pub was awesome as you were able to order food from a menu so it was cooked fresh. The restaurants (LA Carte) were amazing, compared to the buffets. They have a convenient app that you use to book with. I found the service was pretty good, mostly all the staff were friendly. The water park was great for the children, they loved the slides and play structure, my husband was extremely disappointed when he found out he wasn’t allowed on the slides. They have a lifeguard making sure the children are using the play equipment correctly. My daughter noted that some of the slides hurt her as not enough water went down on them. The beach was beautiful but a journey to get to, we went in November which is off season so getting a shuttle for the most part was easy, I can see if the resort was busier how hard it might be to get one. There were locals trying to sell everything on the beach but honestly which resort doesn’t have this issue? You need to say no and be firm with them. The water was beautiful and sand was soft and warm. The main pool seemed super dirty the colour was off, I saw them clean it daily but I guess it might just be getting old. The kids clubs beside the beach was wonderful, the ladies were friendly and the pool was clean. My children loved playing inside the building too. Lots of toys and video games to choose from. The room was the worst of it all. Everything seemed to be broken. The roll out bed was off the hinges so you literally rolled around the room all night. The lamp shade was not attached to anything and just balanced on the top of the bulb. The door for the fridge was off the hinge and was so unsafe, we complained multiple times about that issue specifically and nothing happened, no one came to fix it. The mini fridge was very warm. My child had refrigerated medicine that went bad due to the temperature. The bathroom door didn’t shut or lock. Also it had a bit of a moldy smell to it, we made it work as we knew we’d only have to deal with it for the week. I’m not 100% sure if id choose this resort again. It was completely average, nothing was awful but nothing was great either.

  Dec 06, 2024
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  Excellent Hotel

  Hotel overall was supreme... excelent service, food 👍👍 Greiasy and staff from Hispanola Buffet Betas and staff from the branch buffet and el gaucho rest Danna from Royal vacation Club Ronal from Tanuki.excellent tepenyaki and sushi chef All staff from family reception Bar 24/7 need to update 2nd floor... pool table and games THATDONT WORK Looking to visit again

  Oct 26, 2024
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  Another disappointment at the Dominican Republic. Low standards of customer service and quality

  I quit trying the Dominican Republic. Customer service and experience is not on their DNA. With a few rare exceptions, staff has a a face and mood of someone that hate their jobs. And they probably do. Everyone seems like they are doing you a favor. All you hear all day long is ( no we don’t have this, we don’t have that ) from a cold water bottle to items on the menu of the restaurant you reserved. Talking about restaurant, you can t book your dinners in advance, only after checking in… so what happens is that obviously. You won’t be able to get a reservation for the day you check in and most likely the day after. If you are with other families / friends also chances are you won’t get to go to Dinner together… people at the restaurant are mean and careless. Guest services worst. Overall care of the property is good, amenities Ok. There is plenty of lounges at the beach and you are likely to find one, which is a good thing. No one will come to the beach so you can order drinks…. You have to go to a bar. We visited in August 2024. Hotel was kind of full, and meals at the buffet can be frustrating. Without exaggeration, 20-30 wait in line to get a steak or an omelette. There is 1 guy cooking hundreds of steaks per hour. I realized I am not a big fan of these all inclusive gigs, low quality ingredients, packed of people making giant plates and wasting it all. I had tried other properties at the DR and this seems to be a standard there. No bueno, we would rather go to Cancun or Jamaica where people is MUCH nicer and happier. No one

  Aug 10, 2024
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  Family of 5 first time in Punta Cana

  Resort was nice, unfortunately it’s is not on the beach. You have to take a shuttle to take you to and from the beach or walk for about 15 minutes. For us traveling with little kids walking was not an option so we had to wait for the shuttle to go to the beach or the big pool. Service was not great, it was very hard to get a cup of coffee or water when sitting at the buffet restaurants especially “trapiche”. And yes we did tip as much as we could and even then it was hard to get someone to just bring us drinks on a timely manner. The a la carte restaurant did provide best service and we were able to get a reservation for most nights. MAKE SURE TO BOOK THOSE IN ADVANCE, they book quickly. Kids club was GREAT, they always had activities for the kids and they girls were very nice. We were able to meet Maxi and Stefani and they were the best addition to our trip. They babysit our little girl twice and were amazing and we communicated through WhatsApp when I was away from the resort to make sure she was happy and in good hands. The rooms were on the smaller size at least for our family of 5. But the beds were comfortable and we got fresh towels and a clean room often. They also refilled our mini fridge daily with water, soda, juice, chocolate milk and beer. Going back to the beach another down side from being away is the amount of people trying to sell pictures, tours, jewelry, braids or anything at all. I tried to take a nap while enjoying the waves and breeze and was woken up every 5 minutes by someone new offering things to purchase. I did see the platinum side has borders around the beach that won’t allow trespassers to try to solicit so if you get the option definitely upgrade and enjoy the beach. They had a sand bucket with toys for my kids at the room so that was nice we didn’t have to run to a store to get them. The stores outside the resort are limited but we were able to get milk and snacks. Going outside the resort was a hassle trying to avoid more people coming in to get us to buy something. The resort always had music and events through the day so it was fun to see something different every day. The pools and beach were clean and so was the resort overall.

  Jul 07, 2024