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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
142 reviews
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Oct 26, 2024Excellent Hotel
Hotel overall was supreme... excelent service, food 👍👍 Greiasy and staff from Hispanola Buffet Betas and staff from the branch buffet and el gaucho rest Danna from Royal vacation Club Ronal from Tanuki.excellent tepenyaki and sushi chef All staff from family reception Bar 24/7 need to update 2nd floor... pool table and games THATDONT WORK Looking to visit again
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Aug 10, 2024Another disappointment at the Dominican Republic. Low standards of customer service and quality
I quit trying the Dominican Republic. Customer service and experience is not on their DNA. With a few rare exceptions, staff has a a face and mood of someone that hate their jobs. And they probably do. Everyone seems like they are doing you a favor. All you hear all day long is ( no we don’t have this, we don’t have that ) from a cold water bottle to items on the menu of the restaurant you reserved. Talking about restaurant, you can t book your dinners in advance, only after checking in… so what happens is that obviously. You won’t be able to get a reservation for the day you check in and most likely the day after. If you are with other families / friends also chances are you won’t get to go to Dinner together… people at the restaurant are mean and careless. Guest services worst. Overall care of the property is good, amenities Ok. There is plenty of lounges at the beach and you are likely to find one, which is a good thing. No one will come to the beach so you can order drinks…. You have to go to a bar. We visited in August 2024. Hotel was kind of full, and meals at the buffet can be frustrating. Without exaggeration, 20-30 wait in line to get a steak or an omelette. There is 1 guy cooking hundreds of steaks per hour. I realized I am not a big fan of these all inclusive gigs, low quality ingredients, packed of people making giant plates and wasting it all. I had tried other properties at the DR and this seems to be a standard there. No bueno, we would rather go to Cancun or Jamaica where people is MUCH nicer and happier. No one
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Jul 07, 2024Family of 5 first time in Punta Cana
Resort was nice, unfortunately it’s is not on the beach. You have to take a shuttle to take you to and from the beach or walk for about 15 minutes. For us traveling with little kids walking was not an option so we had to wait for the shuttle to go to the beach or the big pool. Service was not great, it was very hard to get a cup of coffee or water when sitting at the buffet restaurants especially “trapiche”. And yes we did tip as much as we could and even then it was hard to get someone to just bring us drinks on a timely manner. The a la carte restaurant did provide best service and we were able to get a reservation for most nights. MAKE SURE TO BOOK THOSE IN ADVANCE, they book quickly. Kids club was GREAT, they always had activities for the kids and they girls were very nice. We were able to meet Maxi and Stefani and they were the best addition to our trip. They babysit our little girl twice and were amazing and we communicated through WhatsApp when I was away from the resort to make sure she was happy and in good hands. The rooms were on the smaller size at least for our family of 5. But the beds were comfortable and we got fresh towels and a clean room often. They also refilled our mini fridge daily with water, soda, juice, chocolate milk and beer. Going back to the beach another down side from being away is the amount of people trying to sell pictures, tours, jewelry, braids or anything at all. I tried to take a nap while enjoying the waves and breeze and was woken up every 5 minutes by someone new offering things to purchase. I did see the platinum side has borders around the beach that won’t allow trespassers to try to solicit so if you get the option definitely upgrade and enjoy the beach. They had a sand bucket with toys for my kids at the room so that was nice we didn’t have to run to a store to get them. The stores outside the resort are limited but we were able to get milk and snacks. Going outside the resort was a hassle trying to avoid more people coming in to get us to buy something. The resort always had music and events through the day so it was fun to see something different every day. The pools and beach were clean and so was the resort overall.
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Jul 05, 2024
Awesome vacations with Family in Punta Cana
We love the resort, the rooms, the entertainment team (Ryan), the food/restaurants and the service. We have visited this resort for the last four years and we love the experience. The rooms are clean and the Family club is the best experience if coming with children. I will highly recommend this resort.
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Jun 22, 2024Just okay
My family and I (myself, husband and 5yr old son) stayed at Princess Family Club from June 15-21. When we arrived Nes at the front desk was so kind and welcoming. He handed me a glass of champagne and quickly got us checked in. Much appreciated after a long day of traveling. He did let us know right away that the elevator was out of order, but that they were working on getting it fixed. Pedro, helped us with our bags and let us know that there was a second elevator but it was waaay in the back. It too was out of order when we checked in but it did work the reminder of our stay. We also saw the elevator maintenance company on site everyday so they were trying to address the issue. It did get fixed on our last night so better late than never. The children’s water park with accompanying buffet and bar were amazing to have access too. Breakfast, lunch, snacks, coffee, beer, cocktails on hand until 4pm was a life saver. My personal favorites were the chicken pastelitos. I always made sure to grab as many as I could when they were on offer. I didn’t get the name of woman who was behind the buffet but she was so kind and greeted us everyday with a beautiful smile. Nikole was our favorite waitress! Also, so kind and attentive. At the kids club my little one was not a fan, but that was mostly because he didn’t connect with the other kids (language barrier). He much preferred being in the pool. Thank the good lord for Nancy!!! She was so amazing all week. Everyday when she saw us she made sure to check on us and always made sure our son was good (and me lol). Food: I was pleasantly surprised with the quality. The food is the family club buffet was very tasty and seasoned well. My favorite meal was at El Pescador. The food was cooked to perfection!! My least favorite meals were at El Guacho and Il Tartufo. At El Guacho the empanadas were just okay. I could tell they weren’t freshly made like the pastelitos I had at Mordisco. At Il Tartufo, the gnocchi in pesto was WAY overcooked and the barnzino with mashed potatoes was very salty. The selections at the main buffet, La Hispañola were also tasty and there were many options for everyone in the family. The Ice Cream truck near the main lobby is so cute and the perfect ending to dinner. We had ice cream every night! In the event that you want something off the menu that’s “special” like the ribeye, it will take 45-50 mins because they do not keep it in that particular restaurant. They have to get it from the central kitchen and it can take time to order, receive and cook it. Definitely not mentioned on the menu. If you really want it, my husband recommends calling way ahead. The WiFi is not that strong and that could definitely use some improvement. The signal is great in the lobbies and restaurants but not great in our room. Seeing as how you need the app to make reservations for dinner having strong WiFi in the rooms would be helpful. Stay far far away from anyone in an orange shirt!!!! They are trying to sell you a membership to their club. It’s a time suck and who wants to do that on vacation. We got suckered in cuz they caught us right when we arrived and exhaustion had clearly set in. What was promised to be a 30 mins talk turned into 2hrs. Natalie who talked with us was very kind, but her boss Maria was way too pushy. My husband and I said no several times and when the kids club called to tell me that our son was having a hard time (crying and asking for us), I said I had to go. Her reply was “Don’t worry he’s fine and we’re almost done.” Wrong response for this mama bear. We later learned that if you do become a member and have kids you can’t use the water park unless you pay extra. Things to know: if you have kids and are staying anywhere on the property that isn’t family club you technically can’t use the water park. If you want to it’s 15$/day. Overall, our stay was okay. The food was decent, staff were great and the ones mentioned were exceptional (Nes, Nancy, Nikole, Eric (towel attendant at the kids club), Pedro, and the lovely chef at Mordisco). The WiFi is not great in the room but pretty decent in restaurants and main lobby areas. The membership talk was a total waste of time and felt so predatory. I know everyone has a job to do but the pushiness was next level.