Princess Family Club Bavaro - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

152 reviews

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  Family stay

  Hotel correct for the family Positive equipment Certain hotel staff Especially uncle the king of omelette who speaks several languages especially French And the cook and are team of the restaurant in front of the children's pool However, the negative Household force to always ask for products for shower The scrapers who want that to attend a meeting for 1 hour to offer you promotions during your next visit And an eater named FREDDY who disrespects the hotel guest!!

  Feb 26, 2025
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  Good place not so good service

  I call several times from USA and the system hung up on me. when we arrived, the first day the air conditioner was not working I call twice the front desk no muchhelpfrom them, and no one fixed I stop twice the next day finally they fixed the reason of our trip was celebrating our anniversary and we didn't get no one amenity, also the first day it was Alex saying he have a gift for us for the next day at breakfast time I said around 9am oh dear,,big mistake! The next day someone kept calling me 4 times saying that Alex was waiting for us I was so annoyed !! We meet with Alex he said let's go for breakfast I was like wait a minute what is this?? To find out they want us to get some type of timeshare 😠 in exchange the gift" was a tshirt, I dint agree that's a really disappointing I dont like no one bother me on my vacations that I paid fully (not discount ) .the sushi restaurant terrible food (cold what was supposed hot appetizer) the waitress just pour water and left before we got the chance to order something else,,not good at all if you want to eat on the restaurant try to book it before you get there otherwise is almost impossible to get a reservation, the buffet EXCELENTE the meat on the grill THE BEST!!service really good!!! Our favorite was Yommi Thank you!! Another thing the blue towels guys by the pool was so rude I witnessed a situation with a senior American they didn't help hem with providing towels the employee said he was there to please he's boss not tho please us the customer, That to me was so disappointed tho hear.

  Feb 04, 2025
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  Destroy experience from every point of view

  I will try to summarize so that you do not tire of reading, and do not make the same mistake as us in going to this hotel, since I do not advise it under any point of view. We arrived December 28 in the afternoon. Group of 8 (4 adults , 1 allergic to gluten, if you are allergic directly or step foot in the hotel even if they tell you by phone that they care about your well-being, and 4 children). We took out the family club (which is more expensive), thinking of having benefits, well these do not exist, we were given a room literally at the farthest point of the hotel, as the family club goes there as we were told (approximately 30 to 40 minutes journey from the beach to the bedroom and from the bedroom to the beach, GOING ON THE HOTEL TRAIN), this was already disastrous. In terms of food.... 6 of the 8 people broke down with vomiting and diarrhea during our stay. At the buffet we waited between 25 and 30 minutes for a piece of meat, since there was a line of 20 people minimum and the chef puts 10 pieces , delivered and put 10 more to tire us, if you asked for a piece more he looked at you with hateful face, and not to speak the people who were behind you in line, I imagine he followed orders not to spend meat that is expensive. There was NO variety of food every day the same for 10 days we were there, 0 innovation. One day I wanted to eat something different and we went to the bar that is 24 hours to order a burger..., in my life I ate a burger that I do not know what it was but sure not a burger and with green tomatoes, literally green!!, a disgust I had to throw it. The train to the beach, we waited between 5 and 10 minutes for it to arrive, when the live ones arrived they would sneak in and not let us get on (even having four children with us), we had to fight several times, conclusion more than once we had to wait for the next train, another 5 or 10 minutes, very disorganized everything. One of the trains in a little kia truck that pulls smog back, so if you're on that train you're breathing all the smog out of the truck, a shame. Themed restaurants were the only possibility to eat something different, of course if you got to book before they fill up, the girl allergic to gluten almost did not eat anywhere , every day they lacked, they are not prepared at all. The wifi???. hahaj disastrous, the bedroom did not arrive, the beach did not arrive, neither the payment nor the free, so another skinny point and that leaves much to be desired. Now everything is not so ugly, the beach is spectacular, of course if you take everything from the bedroom and you do not forget anything, but you lose 1 hour between round trip. And the New Year's Eve party was very nice, with cotillion and music. I can tell a lot more but I don't want to bore you, I hope you will not visit this hotel.

  Jan 09, 2025
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  One thing I can recommend is not to use those water pots that are not suitable for hygiene

  The hotel infrastructure has received a well-thought-out upgrade. The beach is warm (has waves), but it's clean and beautiful. The pools and food are good for this type of property. Despite everything we have visited more than once and it is always a great time. It is a great family resort with a wonderful service, many activities for children and a great experience in general. Although I visited in a very busy week - the service was fantastic. Highly recommended for families! The only downside was the staff, which is not friendly and they want to manipulate the system to get good reviews, but are not polite and one thing I can recommend is that they do not use those water pots that are not suitable for hygiene

  Jan 03, 2025
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  Dream come true for families

  (Long review) Going to the Family Club Gran Bavaro Princess was the best decision i have ever made. We checked in the family club for Christmas week 2024. From the moment we checked in, i felt welcome and accompagnied. Front desk employees are helpful and fluent in multiple languages; bravo! The room keys are bracelets: super convenient! Never have to think about bringing the key with me; just wore the bracelet all week…Special color for the family club. I needed to have my child « blanky » washed and they did it within 2 hours…thank you so much! Jerry, you saved me - also, thank you for the candies/ lolipops it brought the smile back on our faces. The rooms are very clean and well thought of for families. The cleaning staff is very competent and listen to all our needs. When I needed extra face towels, soaps and chocolate milk, they were happy to provide extras for the rest of the week! They knew who we were and what room number we were in. Mini-fridge kept the water bottles super cold & the beer ready! The food is colorful and generous in all the restaurants ; buffet & à la carte. I ate with all my senses. La Hispanola buffet is super diverse : Fish, seafood, raw, cooked, sushi bar, freshly cooked pork or steak, a LOT of vegetables cooked or not, pizzas, fries, fresh fruits, at least 20 types of bread, even more choices of desserts, a fresh crepes area and 5 types of ice cream are always available… basically if you can imagine it; they have it! Did i mention the various fresh fruit juices every morning? Delicious! They keep it all clean by having staff wiping and sweeping in the buffet area at all times. We dropped an ice cream scoop on the floor and within 5 seconds, someone had picked it up and the manager smiled and said « it’s ok don’t worry about it » and for my anxious personnality, it was reassuring. The service is perfect and employees are always very nice and constantly have more suggestions of food and drinks for you. Adalgisa & Alexandra_S from La Hispanola are always very welcoming and greet us by our names at every meal. They listen to our needs and respond rapidly…i have never have such perfect service in a buffet restaurant! Well done ladies! Special thanks for the balloons. My child (6) went in and out of the kid’s club all week. They have a ton of activities for kids. The ladies from the kid’s club are the best!! Yennifer was constantly suggesting activities, inviting all kids to join and making sure we all felt welcome. Yennifer really has creative ideas for all kids. She said hello every morning, knows all the kids names and often asked if we needed anything. When she learnt my child loves balloon animals, she went out of her way to make dog balloons for us; she made us smile and laugh all week long! She really is the pearl of the kid’s club: we love you forever and we will never forget you Yennifer! The ladies from the kids club always go out of their way for all the kids!! We were really sad to leave them and I wish I could bring them all back with me! You can ask for indoors/outdoors games, organized group activities, video games, you name it. They did darts on balloons, tennis, painting, dancing, yoga, soccer, aerobics, and more! You can lounge around the kids pool with a drink whilst watching your kids playing with the animation team a few feet away. Parents, yes there is a bar close by. The water tower is supervised by 1-2 lifeguards at all times and it’s only for the kids. Special thanks to the lifeguard (only guy on the animation team) who constantly insures the rules are followed for the kids to stay safe; bravo! I felt confident that it was safe at all times. Tired of the view? Walk behind the kids club to enjoy a very chill area with fewer action and more available day beds. This place truly became my second home. We will be back!

  Dec 29, 2024