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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
147 reviews
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Dec 06, 2024Just an average time
I went to Princess Family Club November 2024, I came with my 3 child and husband. I would say we had an average time. The resort was huge, they had multiple places for food and drinks which was nice. The 24/7 pub was awesome as you were able to order food from a menu so it was cooked fresh. The restaurants (LA Carte) were amazing, compared to the buffets. They have a convenient app that you use to book with. I found the service was pretty good, mostly all the staff were friendly. The water park was great for the children, they loved the slides and play structure, my husband was extremely disappointed when he found out he wasn’t allowed on the slides. They have a lifeguard making sure the children are using the play equipment correctly. My daughter noted that some of the slides hurt her as not enough water went down on them. The beach was beautiful but a journey to get to, we went in November which is off season so getting a shuttle for the most part was easy, I can see if the resort was busier how hard it might be to get one. There were locals trying to sell everything on the beach but honestly which resort doesn’t have this issue? You need to say no and be firm with them. The water was beautiful and sand was soft and warm. The main pool seemed super dirty the colour was off, I saw them clean it daily but I guess it might just be getting old. The kids clubs beside the beach was wonderful, the ladies were friendly and the pool was clean. My children loved playing inside the building too. Lots of toys and video games to choose from. The room was the worst of it all. Everything seemed to be broken. The roll out bed was off the hinges so you literally rolled around the room all night. The lamp shade was not attached to anything and just balanced on the top of the bulb. The door for the fridge was off the hinge and was so unsafe, we complained multiple times about that issue specifically and nothing happened, no one came to fix it. The mini fridge was very warm. My child had refrigerated medicine that went bad due to the temperature. The bathroom door didn’t shut or lock. Also it had a bit of a moldy smell to it, we made it work as we knew we’d only have to deal with it for the week. I’m not 100% sure if id choose this resort again. It was completely average, nothing was awful but nothing was great either.
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Oct 26, 2024Excellent Hotel
Hotel overall was supreme... excelent service, food 👍👍 Greiasy and staff from Hispanola Buffet Betas and staff from the branch buffet and el gaucho rest Danna from Royal vacation Club Ronal from Tanuki.excellent tepenyaki and sushi chef All staff from family reception Bar 24/7 need to update 2nd floor... pool table and games THATDONT WORK Looking to visit again
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Aug 10, 2024Another disappointment at the Dominican Republic. Low standards of customer service and quality
I quit trying the Dominican Republic. Customer service and experience is not on their DNA. With a few rare exceptions, staff has a a face and mood of someone that hate their jobs. And they probably do. Everyone seems like they are doing you a favor. All you hear all day long is ( no we don’t have this, we don’t have that ) from a cold water bottle to items on the menu of the restaurant you reserved. Talking about restaurant, you can t book your dinners in advance, only after checking in… so what happens is that obviously. You won’t be able to get a reservation for the day you check in and most likely the day after. If you are with other families / friends also chances are you won’t get to go to Dinner together… people at the restaurant are mean and careless. Guest services worst. Overall care of the property is good, amenities Ok. There is plenty of lounges at the beach and you are likely to find one, which is a good thing. No one will come to the beach so you can order drinks…. You have to go to a bar. We visited in August 2024. Hotel was kind of full, and meals at the buffet can be frustrating. Without exaggeration, 20-30 wait in line to get a steak or an omelette. There is 1 guy cooking hundreds of steaks per hour. I realized I am not a big fan of these all inclusive gigs, low quality ingredients, packed of people making giant plates and wasting it all. I had tried other properties at the DR and this seems to be a standard there. No bueno, we would rather go to Cancun or Jamaica where people is MUCH nicer and happier. No one
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Jul 07, 2024Family of 5 first time in Punta Cana
Resort was nice, unfortunately it’s is not on the beach. You have to take a shuttle to take you to and from the beach or walk for about 15 minutes. For us traveling with little kids walking was not an option so we had to wait for the shuttle to go to the beach or the big pool. Service was not great, it was very hard to get a cup of coffee or water when sitting at the buffet restaurants especially “trapiche”. And yes we did tip as much as we could and even then it was hard to get someone to just bring us drinks on a timely manner. The a la carte restaurant did provide best service and we were able to get a reservation for most nights. MAKE SURE TO BOOK THOSE IN ADVANCE, they book quickly. Kids club was GREAT, they always had activities for the kids and they girls were very nice. We were able to meet Maxi and Stefani and they were the best addition to our trip. They babysit our little girl twice and were amazing and we communicated through WhatsApp when I was away from the resort to make sure she was happy and in good hands. The rooms were on the smaller size at least for our family of 5. But the beds were comfortable and we got fresh towels and a clean room often. They also refilled our mini fridge daily with water, soda, juice, chocolate milk and beer. Going back to the beach another down side from being away is the amount of people trying to sell pictures, tours, jewelry, braids or anything at all. I tried to take a nap while enjoying the waves and breeze and was woken up every 5 minutes by someone new offering things to purchase. I did see the platinum side has borders around the beach that won’t allow trespassers to try to solicit so if you get the option definitely upgrade and enjoy the beach. They had a sand bucket with toys for my kids at the room so that was nice we didn’t have to run to a store to get them. The stores outside the resort are limited but we were able to get milk and snacks. Going outside the resort was a hassle trying to avoid more people coming in to get us to buy something. The resort always had music and events through the day so it was fun to see something different every day. The pools and beach were clean and so was the resort overall.
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Jul 05, 2024
Awesome vacations with Family in Punta Cana
We love the resort, the rooms, the entertainment team (Ryan), the food/restaurants and the service. We have visited this resort for the last four years and we love the experience. The rooms are clean and the Family club is the best experience if coming with children. I will highly recommend this resort.