Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Elevators
- Gift/News stand
- Health club
- Luggage service
- Multilingual staff
- Onsite laundry
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Elevators
- Gift/News stand
- Health club
- Luggage service
- Multilingual staff
- Onsite laundry
- Smoke-free property
- Tour/sightseeing desk
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
7191 reviews
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Apr 03, 2025Perfect place to had a great dinner
We had an amazing time at the Mestizo restaurant! 🎉 We went there to celebrate a birthday, and everything was just perfect! The view of the golf course is absolutely breathtaking, especially at night—it’s such a calm and peaceful spot. It couldn’t have been a better way to celebrate! The food was fantastic too! Every dish was delicious, and the menu has something for everyone, making it a great value. A huge shoutout to Mario, Josue, Luis, and Nadia for making it such a special evening!
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Apr 01, 2025
Amazing stay
Wonderful stay! I was not sure if the hotel was completely rebuilt and remodeled after Otis. The hotel y up and running everything is remodeled and beautiful. We got the all inclusive package and were amazed by the high quality of the food and the service. Super friendly staff everywhere, especially Nida-Isabel, Juan Carlos Alvaro were very kind. Thanks for an amazing stay!
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Apr 01, 2025Awesome staycation
The hotel was in great shape considering they had a hurricane not long ago, the place is safe and everyone very kind a helpful, the resort was clean and you can tell the employees here take pride in this place to make it a great place. Everything was good the food was good at the restaurant even though limited menu, My only thing at the hotel is that my first two nights there was construction still going on at night which it made it impossible to get a good night rest for those first two nights. I said something to The receptionist upfront but she did not do anything. On the third day a young gentleman came by and asked me how was my stay was going and I told him about the construction going on at night and he apologized and next thing I know I got another room away from construction. Which I think it was a win win situation, But I would be ok with just for them to stop working after a certain time. But overall it’s a great place to stay I would recommend this place to anyone coming to Acapulco for the first time Like myself.
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Feb 25, 2025
22 days of a wonderful vacation at the Princess.
I will talk about this hotel in particularly of the Princess Mundo Imperial especially the wonderfull people that work there like the manager Luze at the reception, Francisco: pool concierge, Paulina, Alexa, Ivais, Andrea, Yali, Angie, they really do the best to help people and to see if everything is perfect for everybody. If you have a problem just go and see them please. The hotel is in renovation but for the best, it's such a beautiful place. They had a big inundation and a big tornado in 2 years so their working hard to put everything together. The food is so good, you could go with the shuttle in the 2 other hotel , like the Palacio and the Pierre restaurants included. The pools are nice also. It's very hot in Acapulco so no need long pants. (ha,Ha) The nice long side and big waves of the sea is in front of the Princess and the Pierre so have a nice time.
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Feb 17, 2025BEWARNED..not as advertised..
If you enjoy being nickeled and dimed ,this is the spot. All inclusive? In room coffee, kiosk, ice cream parlour, menu/bar items ++ Not included. 1 rest. AZUL is breakfast buffet 7-12 then a la carte, limited menu 6-11. Beach club, lunch 12-6. All food is relatively good, but after 2-3 days ? A resort with No choices, buffet? Concierge bookings are limited & or closed for other resorts with discrimination. Bars, ridiculous. Days, pool bar 11-6, must swim for a drink? Waiters very scarce and no english. Other bar is Azul, restaurant service bar 6-11 servicing rest. patrons ? No lounge bar, no entertainment at all, Absolutely dead after dinner? One must sign a receipt for everything and wait for it? A bottle of water, a coffee Azul? In Mexico this is a pay as you go. Not all inclusive type. Our 14 days. We booked Palacio. Forced to stay at Princess for 9 days. ( Palacio being more convenient for us with my wifes disabilities). Lied, too. stating overbooked? Later finding out they had a convention? Hence, closing all options & discriminating against all pre paid customers visiting. No stay at 1 and play at 3. All their concern was prepping and staging the Nestle convention. Sunwing and their reps, left us hanging with no service &/or options. In opinion this resort was not fit to re open( hurricane 1 yr. ago). For us, bad timing , but poor acknowledgement/advertising by Sunwing Vacations. Rooms were very nice and kept clean. All restaurants and buffet were good. Bar drinks/service, hit & miss. Concierge service/staff focused on convention shut down making it very discriminating and arguementive. Staff in general, hit & miss. Much staff just hanging arround doing zilch. Serve, but not pick up. We did meet lots of good, sincere staff which we appreciated. In opinion the many issues outweighed the overall experience. This resort has many issues to deal with to become a 4 star. We will never be back. We still await a response from Sunwing regarding our unwanted placement, mis represented advertising and our many complaints left un replied, too. We have travelled many, many vacations and normally easy to please. All of this was uncalled for and basically turned our peaceful, relaxing vacation into a nightmare. The Mundu;s should be ashamed.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a smoke detector
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Contactless check-out is available.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: MXN 250 per accommodation, per night The resort fee includes:Health club accessPhone callsValet parking We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately MXN 445 to 445 for adults, and MXN 223 to 223 for childrenFee for in-room wireless internet: MXN 250 per night (rates may vary)Fee for in-room wired internet: MXN 250 per night (rates may vary)Fee for wireless internet in public areas: MXN 250 per night (rates may vary) Fee for wired internet in public areas: MXN 250 per night (rates may vary)Uncovered self parking fee: MXN 250 per nightPet fee: MXN 1500 per pet, per nightService animals are exempt from feesRollaway bed fee: MXN 350.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.