Pueblo Bonito Rose Resort & Spa - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

9471 reviews

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  Pueblo Bonito Rose--Exceptional!

  "Beyond Hospitality" is part of Pueblo Bonito's logo. At Pueblo Bonito Rose, it rings true in every area! My husband and I just spent two weeks at Rose, and we had an amazing time. We exited our shuttle from the airport, and Juan from the bell stand greeted us by name. He is willing to help us with anything. At the front desk Valentine, Evelyn, and Berto answered questions and worked to fulfill our room requests. Our room was very clean; the king size bed so comfy. Breakfast Buffet: Heriberto (spelling?), the supervisor, greeted us each time he saw us. Server Vicente anticipates what we might request and tries to teach us a new Spanish word each morning. We also receive great service from Evaristo, Angel, Alaudio, Raul, Luis, and Ulysses. Assistants Enrique and Marisol are quick to refill glasses and remove dishes. Egg cook Abraham knew my husband wanted 1 egg over medium to go on top of his hashbrowns. Idelfonso, who works to be sure the buffet is full and clean. Once he learned my husband like a serving of hashbrowns, he had the kitchen prepare one. The pool food menu is fabulous, and the pool servers work hard to deliver just what you want. Gabriel, Isra, Pedro, Carlos, Roberto, and Jorge remembered us and always greeted us with big smiles. We especially like the pizzas, the corned beef sandwich, and chips with guacamole. The pool is very clean, thanks in part to Marco, who scrubs tiles and replaces them when necessary. Young Carlos works at the towel stand and will bring your area an extra umbrella upon request. Two pool area supervisors we found to be friendly and helpful are Israel and Alma. They were always checking to see if everything was okay. The sushi bar in the evening is festive. In addition to sushi, the menu includes orange chicken, fried rice, kung po chicken, and a delicious dish called teppanyaki. The edamame and chicken spring rolls are great! Julio is the supervisor of that area and remembers us. Our favorite servers there are Ana and Samuel. We also enjoy Miguel, Adan, Mario, and Pedro. They know how to much us laugh. Yuli and Alma are exceptional food runners. I saw Alma carry a tray with 11 entrees on it! The beach is beautiful and has servers through the better part of the day. Chaise lounge chairs and umbrellas are everywhere. We met Elia, the first female lifeguard at Rose. She was a delight. If you are interested in booking any kind of excursion, Dago is the fellow to see. He helped us book a cooking class downtown that was so much fun. There are usually two festive programs during a weeklong stay; Mexican Night and Latin Night. Special foods, music and dancing in a colorful setting. We simply cannot say enough good things about this resort. Go ahead and book your trip!

  Apr 19, 2025
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  DISAPPOINTED, DEVASTATED, UPSET 😭

  I am deeply upset, disappointed, and devastated by my experience with this hotel. This property has demonstrated a complete lack of care for its customers or its reputation. All they seem to care about is taking your money, regardless of the circumstances or the quality of service they provide. I booked this hotel for a family vacation, but after reading additional reviews, I realized it was not suitable for us. The reviews highlighted serious issues, such as outdated rooms, misleading claims about the number of restaurants, and poor food quality. Despite these red flags, the majority of the reviews seemed suspiciously fake, praising specific staff members for minor actions like saying “hello” or serving bacon, rather than addressing the quality of the hotel itself. This made it clear to me that many positive reviews were likely incentivized or fabricated. When I attempted to cancel my booking , I received an email confirmation stating, “Your cancellation was successful, and you don’t need to do anything else.” Based on this, I booked another hotel, only to discover later that this property had still charged me for a stay and services I never used. When I contacted the hotel, they showed no concern for my situation, ignored my financial hardship, and refused to help in any way. Their lack of empathy and unwillingness to provide even a partial resolution speaks volumes about their customer service and values. This hotel is far from the high standard it claims to offer. The rooms are old, the dining options are minimal and subpar, and the overall experience leaves guests disappointed and regretful. I strongly urge potential travelers to look past the fake glowing reviews and pay attention to the detailed, negative ones—they accurately reflect the reality of this property. Save yourself the stress, disappointment, and wasted money. Choose a hotel that genuinely cares about its guests and delivers on its promises.

  Apr 17, 2025
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  We loved it!

  I am so sorry to hear that other people did not have a good time. I have been a timeshare owner for over 30 years and have been to many different places and Bonita Rose very high among the ones I've been to. Staff was lovely. The all-inclusive plan was more than what I actually needed. The pool water temperature was fabulous. Room was clean. I felt very pampered and well taken care of. I definitely would recommend a stay at this facility. As a matter of fact, I am looking to see when I can come back! And PS. I never write reviews so I really was very impressed with this place and had to express how much I liked it.

  Apr 13, 2025
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  A very pleasant surprise!

  This was our first all inclusive--we typically go to small boutique hotels or airbnbs where we can live like locals. We were reluctant to try all-inclusive but needed a quick get away that didn't require a lot of thought. Pueblo Bonito Rose was such a great surprise. The food was delicious, location was perfect, and the staff were so friendly. Staff were constantly cleaning the every nook and cranny. We also loved that the resort was on the smaller side which added to the ambiance

  Apr 11, 2025
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  Not a good experience

  Terrible. Do not stay here, even if you really want to play Quivira. We had to wait until almost 6pm for our room to be ready. Then we had to wait another 45 minutes for our bags to be brought up. That is absolutely ridiculous after a long day of travel. It was a Monday check in, and they were not busy enough to require that much time. The rooms are small, extremely outdated, and uncomfortable. We booked a junior suite and although there is a nice view from the 6th floor, there is nothing else good about the rooms. The app did not work to view the in room services, including the menu for any room service. The front desk staff is RUDE. When I explained the problems they were condescending instead of helpful. They also said the app is “full” and only allows 50 people (WTF… why have an app for a hotel that houses hundreds if it has a traffic cap of 50?), they had no idea why it took extra hours to get the room ready, and were very condescending about our bags. It is all inclusive, but it is NOT good. The staff does not seem happy or like they want to help. They seem very unhappy. Go somewhere, anywhere else. This is a place for young adults that just want an all inclusive Cabo experience, don’t know good quality, and haven’t developed taste yet. It shows in the outdated, poor quality, the unhappy staff, and terrible service.

  Apr 07, 2025