Resort Details

OnSite Dining
  • Various Lounges/Bars

    - Unlimited local beverages (alcoholic and non-alcoholic drinks) available 24 hours a day
    - Minibar and regularly restocked liquor dispenser
    - Azúcar Lounge Bar
    - La Plaza Bar
    - La Arena Poolside and Swim-up Bar
    - Sports bar (open 24 hours, All-inclusive service)

  • Various Restaurants

    - Breakfast - Full American breakfast buffet and live cooking stations. Continental breakfast / snacks.

    - Lunch - Hot and cold buffet and live cooking stations. Snacks, pizzas, pasta, fresh fruit and salads.

    - Dinner (Colonial restaurant) - Buffets and live cooking stations.
    Themed buffets on special evenings.


    OPTIONAL DINING

    - Hibachi Asian restaurant

    - Kulinarium (Available till October 2023)

    - Mama Juana poolside / Mexican restaurant 

    - Ole Spanish restaurant

    - Palm Beach Steakhouse

    - San Angelo Italian restaurant

On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Exercise gym
  • Free high speed internet connection
  • Free parking
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Pool
  • Restaurant
  • Safe deposit box
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite

    Daytime entertainment program for children.

  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has an outdoor hot tub.
  • Motorized Water Sports †
    Parasailing
    Waterskiing
    Diving
    Deep sea fishing
  • Non-Motorized Water Sports
    Windsurfing
    Sailing
    Kayaks
    Snorkel gear
    Aqua-aerobics
    Paddle boats
  • Pool
    There are 3 swimming pools, one with adjoining whirlpool bath.
Off-Site Recreation
  • Golf †
    This hotel has negotiated a special golf agreement with Punta Blanca Golf Club to provide preferential conditions and additional value to our guests.
  • Spa †
On-Site Attraction
  • On-site Entertainment
    Free access to Riu Pool Party and Splash Water World within the Punta Cana Complex (18+)

  • On-site Entertainment
    Daily activities for adults, 7 days a week.

    Nightly entertainment including Live Music and Riu Theme Shows.

    Entertainment program 7 days a week for children ages 4 to 12.

    Pacha Disco at the Caribbean Street (drinks not included) open 7 days a week.

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.5 4725 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice beach, but hotel not 5star

    Wouldn’t rate 5star, nice touch about the TUI Exclusive area, staff lovely, room standard a bit dated now? wouldn’t have set foot in the pool there was scum swirling round the corners, absolutely disgusting, also the bins on the path near the beach smell of vomit, they seriously need to be sorted and cleaned properly, not really good enough for a 5star resort, beach area is amazing, and was the best bit for us.

    Mar 29, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Overall very good

    Reception looked really nice and the reception team were very good and welcoming. The bell boy (if that's what you call them these days) took our luggage and showed us to our room. The room was not what my Girlfriend apparently requested. She asked for a ground floor room. I took this up with the reception team and they sorted it the next day. Trying to find your room isn't the easiest thing to do as it is a bit of a maze. There are signs posted but it is very easy to get lost as the place is huge. The room we had was alright at best. The air conditioning we couldn't get below less than 22 degrees Celsius. Which was strange. The extractor fan was noisy. Most of the sockets were not working and were not fixed even though we asked to have them fixed. The mini bar was not restocked every two days either. Some of the paint from the bathroom ceiling was coming off. The maids did a good job of cleaning and tidying the room. The gardeners also worked hard keeping the garden areas tidy. There are several restaurants there but I didn't try them all. The colonial buffet restaurant was very good for the most part. Plenty of range of food and drink. Mamajuana restaurant which I used for lunch was very good as well. For dinner we used the steakhouse which was awesome. Delicious steaks. Tip for people going there in the future, line up from around 17.15 as the line gets very big, very quick. The servers at the bars and restaurants work very hard and do a great job. The entertainment staff were really good as well. They have four parties on every week. Pink party, white party, neon party and jungle party. I checked out the white party and it was very good. So if you love your dancing you will enjoy that. They also have daytime activities as well if you're interested in that. There are also shops available, a pharmacy, and mainly novelty shops. Not cheap mind.. The Gym was basic at best. Not much equipment and quite run down The one problem is the upkeep of the hotel. There are telltale signs that it needs some work. For example the sockets were not working in my room, some of the pool tiles had come off, the pool bar tile had dropped off. It does need some work and that's all it needs.

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful!

    All of the staff were extremely friendly and welcoming. My friends and I were here for spring break and having the RIU party and club walking distance was great! It was super fun. Only downside was the food, it wasn’t terrible but not that good. Also for the restaurants since they don’t take reservations we had to show up before they opened to wait in a long line and try to get a table which most nights we were denied even after waiting while other parties were getting a buzzer. They definitely should do reservation only for the restaurants.

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful and surprisingly clean

    We came with family and friends. We had three separate rooms and they got all of our rooms on the same level plenty of staff to make drinks or wait on you for food. We never had a dirty plate sitting in front of us for longer than 30 seconds the amount of staff that was at this resort was amazing. We never waited or wanted for anything Overall the resort is beautiful. The rooms are a little outdated and the plugs didn’t work great but that’s the only complaint we had otherwise very family friendly plenty of space never waited in lines. We will definitely come back.

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Honest Review: Average Resort with Poor Customer Service

    I visited this resort with low expectations due to the reviews, and overall, I’d say it was just average. The property itself was nice, but the customer service was extremely disappointing. One major issue was the lack of attentiveness when requesting basic amenities. Every time I asked for water in the room, I had to ask multiple times or go to the front desk myself because they simply wouldn’t accommodate the request. Additionally, a frustrating incident occurred when my friend lost his phone at the Riu party. The front desk staff directed us to another hotel to retrieve it, but when my friend arrived, it turned into a huge ordeal just to get his own phone back. When I asked for assistance from the same staff member who initially sent us there, he was rude, dismissive, and completely unwilling to help. The manager was equally dismissive—he didn’t listen to my side of the story at all, instead only hearing the employee’s version of events. While the resort itself was decent, the poor customer service left a bad impression. If you value good service, I’d suggest looking elsewhere.

    Mar 26, 2025
Hotel advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryThe Kulinarium restaurant will be closing from 31st October 2023
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Hotel Spring Break Policies - 
    Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

    Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.


    Transfer Policy - 
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed
  • Early departure policy
    • Early departure penalty:1 nightApplies: Sunday - Saturday 01May25 - 23Dec26
    • Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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