Facing the dark blue waters of the Mexican Pacific, this superior hotel provides a fun-filled retreat for families, groups and active adults. Family-friendly amenities including a playground, mini-club and a children’s swimming pool will delight younger guests, while the fitness room, night club and dynamic restaurants provide the perfect setting for unforgettable tropical getaways.


Location

Beach
Mazatlan International Airport : 23 miles

Property information

Year built: 2008
Floors: 20
Total rooms: 1028

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General policies & fine print

Check in: 3:00 PM
Check out: 11:00 AM
Minimum check-in age: 18
General policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet policy Pets Not Allowed
Early departure policy:
  • Early departure penalty: 1 night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 5593 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    4 star rating BUT...

    I like this hotel, this was my second visit in a year, happy to give it a 4 star rating BUT... Love the location, the beach is awesome with palms swaying overhead, pools are good, room was good and well maintained, quite good restaurants and great staff - all fine. Nice to see some staff that were there in Dec 2023. Would certainly prefer the highly amplified mariachi bands were confined to maybe an hour or gone altogether but they aren't part of the hotel - they play on the public beach. The BUT - this time was my $500 GoPro action camera was stolen while I went to the breakfast buffet at the Malecon. Was on a handle in my hat along with sunscreen. Have to leave stuff while getting food (can't carry both) and, being solo, no-one to watch my stuff. Just be cautious ppl.

    Dec 02, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Emerald Bay

    The cleanliness was amazing! More than enough restaurants, bars and pools. Friendly staff. Safe place at night. However, my room 403 was about the six industrial air conditioning units and it was a constant howl loud enough to interfere with sleep. I didn't complain because I had already unpacked everything and didn't want to pack and move again. They should be aware of this problem though. Had problems with the wifi, for the first two days I had none and it took two trips to reception to get this fixed the first time. When it happened again towards the end of my stay they fixed it right away. Elevators are incredibly slow.

    Dec 01, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointed

    I recently stayed at the RIU hotel in Mazatlán, Mexico, and I unfortunately experienced a disparity in service. It appeared that as a Black guest, my service was significantly delayed, especially when waiting at the bar. I often found myself standing there for an extended period before being acknowledged by the bartender. This kind of treatment is disappointing and unacceptable.

    Nov 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    love the cleanliness n stuff.

    First time in Riu , definitely it changed my thinking of booking Riu for my future trip , i really like your stuff and on the top cleanliness of the hotel wheather it’s room cleanliness , lobby , buffets or services all above excellent .

    Nov 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Resort

    Everything was perfect. Staff were amazing, resort was clean, beach was amazing and enough lounge chairs. Rooms were well appointed. Great overall!

    Nov 29, 2024