Location
PalmaProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
417 reviews-
Excellent service
The hotel has really good service and it was clean and nice. Dinner was excellent as well. We would like to come back.
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All good
Excellent hotel in every department, particularly friendly and helpful service by all members of staff.
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Overbooked
Arrived at the hotel late evening to be told we were being upgraded to the Riu San Fransisco hotel on a full board basis instead of half board and a taxi would take us there. I enquired if we didn't prefer this hotel could we come back and was told there had been a flood and 4 rooms were out of use so there was nothing available that night. When we arrived at the Riu San Fransisco it was in a very busy and noisy German area full of party goers in the streets and a down grade to the Hotel Festival. Not the area or hotel we had chosen from Trip Advisor reviews. I understand this hotel is overbooked on a regular basis. We complained and were moved back to the Riu Festival the next morning after breakfast, but this was not a good start to our holiday. The Hotel is very nice great food with a terrace to eat outside if you prefer, and the entertainment was very good. The pool is mainly in the shade from trees, but the beach is a short walk away and very nice you can walk for miles and find a quite spot which we did every day.
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Everything was perfect, definitely recommended.
Great location 5⭐️ Food was so fresh and nice 5⭐️ Staff was friendly and helpful 5⭐️ Room very clean and peaceful, bed was very comfy 5⭐️ Restaurants and bars around are very nice and they have fabulous atmosphere. Definitely recommended, I don’t have any negative point.
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Great stay
A very clean, quiet hotel with fabulous choice for breakfast and dinner. The pool area was very clean but pool only had ladders to climb down and no steps in, which made it difficult to get in and out of. Quiet area but in close proximity to beer Keller and club scene.