Indulge in all-inclusive amenities, endless eats, and unlimited drinks. Spend you days poolside, or wander down to the beach for an array of water sports or a relaxing long walk. Melt away your stress at the world-class Renova Spa or unwind in modernly designed guest rooms and enjoy endless ocean views.
Property information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Latino hotel.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early departure penalty: 1 night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer ratings & reviews
TripAdvisor traveler rating
1991 reviews
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Dec 21, 2024Place to come back
Over the years we spent our vacations at many countries, staying at many hotels. The Riu Latino Cancun is the only one we keep coming back. The main reason besides obvious warm sea and sunny weather is people. Humble men and women doing their job to make you feel comfortable. Marlene and Brian from Moctezuma restaurant, Lois Angel and Tony from Mezcal bar and many others - Stefane, Carlos, Juliana,…
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Dec 21, 2024
Rio
Our stay was very nice. Our room view was construction site so that was not pleasant but we were not in the room so no worries. The food at buffet was good, the special restaurants were ok. Staff was beyond superior. Would do this again at a different area
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Dec 20, 2024Not worth the money!!!
if you are about the spring break vibe, this is the spot. Otherwise, you are better off somewhere else. The place is not cheap, the pools and facilities are nice but close at 7pm. Most of the restaurants are terrible, not even bad. The staff is either super friendly or terrible, nothing in between. They also tried to charge me an additional fee during my stay for no reason. drunk ppl in the hallways all night, rooms are newer but on a poorer quality
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Dec 19, 2024Could have been a 5 but the food ONG was awful
Hotel is beautiful The grounds were fantastic Room was beautiful Very, very clean hotel Service was great especially if you tip but not enough servers Food Practically the same food every day in the buffet Quality not good - overcooked pasta and no pasta to order Overcooked meat Salad bar was horrible - too much mayonnaise on salads Canned asparagus - yuck Tasteless tomatoes unless you get the tomatoes that are intended for the burgers Horrible hamburgers Pepe’s needs an overhaul Meat is cut too thin so a veal schnitzel is actually more breading than anything else Not enough chefs manning the different stations so they were always behind on making more food available Fried food was too oily Don’t try the Japanese restaurant; it is a buffet and the food is inedible (we actually walked out and had to go to the regular buffet for our dinner) It tells you something when you lose weight while on vacation. It is possible to cook tasty food while on a budget. RIU just needs to figure out how to do that
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Dec 19, 2024
Hut or miss
Although this is Riu Latino the customer service was hit or miss with noticeable preference to serve the non-Latinos. Not all super friendly or with great attitudes. Breakfast was not great. Drinks were just okay. I can't say I would recommend this chain.