Resort Details
- Gourmet restaurant
- Grill
- Main restaurant
- 24-hour front desk
- Conference facilities†
- Elevators†
- Housekeeping - daily
- Internet services
- Shuttle to local attractions†
† Fees may apply
- Children's pool †
- General †1 - Live music and shows2 - Daytime entertainment program for adults
- Golf †
- Gym †
- Scuba diving †
- Tennis court †
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
3353 reviews
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Feb 20, 2025Perfect stay
We booked a week's winter sun break last minute and we're do happy with out choice. The hotel location, great choice and quality of food, friendly staff, clean and comfortable well sized rooms. We loved being out of funchal but with the added benefit of the free shuttle bus and the public bus stop across the road, funchal was an easy 20 minute journey. We loved the location. The only thing that could be improved was the quality of entertainment although the Elton John act was great .We have even booked to return next month
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Feb 20, 2025Good hotel
Very good location and good quality hotel. The free bus into Funchal every day was a bonus. The food in the main (buffet) restaurant was really good. We were allowed one dining experience in the "Kulinarium Restaurant" during our stay - it was very well appointed but the food was not up to standard - fancy plates did not make for fancy food! The food was better in the main restaurant. The nightly entertainment was quite good.
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Feb 20, 2025
Fourth stay at this beautiful Hotel
We have tried a few other high standard hotels in Madeira, but always come back to the Riu! Its’ location is perfect being just 20 mins transfer from the airport and on a beautiful promenade, with lovely views but also within 20 minutes of the city centre. The hotel provides a free daily shuttle bus three times a day in each direction, which must be booked with reception. If you want to go in or return outside the set shuttle times, the local bus costs €2.60 each and the bus stop is directly outside the hotel. There is no sandy beach, but there is a nice pebble beach just 5 mins walk away, where there is also a really good cafe (they do an amazing iced coffee here!). There is also another small cafe on the promenade in the opposite direction from the hotel, but we found this more pricey and not as good as the one at the beach. Back in the hotel itself, it really is difficult to think of anything negative to say. We always opt for a side sea view room as there are lovely views of the ravine that runs alongside the hotel, with the sea crashing on the rocks at the bottom of the ravine. The rooms are comfortable and kept spotlessly clean, although our cleaner was slightly over zealous and woke us up on a couple of occasions, so make sure you put your red ‘do not disturb’ sign on your door! 😖🤣 The food is amazing for all three meals. Just so much choice and I would challenge anyway to not find something to their liking, however fussy you may be!!! The snack bar has some basic food (salads, chicken, burgers etc) available all day. There’s also a small a la carte restaurant that you can book for, once during your weeks stay. We ate on the outside terrace for nearly every meal which was lovely. Patio heaters are on during the evening and the service is always good, especially when Rui or Antonio are working a shift. They remember what your usual choices of drinks etc are and bring them without you even asking! Thank you. Outside is the main draw for us, as the pools and terraces are great …. There is never a shortage of sun loungers and most have either a parasol or sliding sunshade. The best thing is that the pool closest to the snack bar is slightly heated during the winter months which is amazing!!! There is also another small indoor heated pool but we never used that, so I can’t comment. We are already planning our next trip!
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Feb 18, 2025
Beautiful location, excellent service
Hotel is beautifully located just on the ocean side, not far from Funchal and provides shuttle service for the capital every day. The room is spacious and has small fridge and kettle. If you need, you can pick up a bottle of water from the 24 hrs bar. Bed and bedding good as well as the house keeping service. All various drinks and food are very good.You can enjoy live entertainment show every evening. All staff is very polity and careful.
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Feb 17, 2025
Another fantastic stay
All as excellent as ever. Fantastic service, everywhere is beautifully clean & delicious food. The perfect place for a relaxing break. Thank you everyone who works so hard to create all this.
- AdvisoryA mandatory Government – imposed fee is charged and collected by the hotel either at check-in or check-out. A minimum mandatory Government-imposed fee of 2.00 Euros per person ( age 13 and up), per night. Mandatory Government-imposed fees may not include tax and are subject to change. The hotel can provide current fee when you check-in.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.