Property information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policy - Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Santa Fe hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early departure penalty: 1 night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer ratings & reviews
TripAdvisor traveler rating
2405 reviews
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Dec 19, 2024Good Vibes
Overall i enjoy this property not good as RIU jamaica because the food was not as good would have like to have more authentic foods seasoning food was bland and the drink were watered down we were there for our cousin 40th birthday and would have liked the drinks to be a little bit stronger.but overall i liked the property very clean and well maintained and staff was friendly and helpful.
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Dec 19, 2024
Pleasing Experience !!!!!
I really loved the property. It was fairly new/remodeled. A lot of things to do. A lot of food. It even had a massage tub which I did not use. The staff were very servicing and helpful. The gourmet restaurants were pretty good. Only 2 issues which did not let me put all 5 stars accross. The first night I realized there was no remote control in the room which you need to run off the TV since it did not have any manual button. When I called the front desk they literally told me to wait until next morning, so I had to get up on the furniture and disconnect the TV manually from the socket myself, if not we would have had to sleep with TV light on. 2nd - the last day I requested and additional half an hour of checkout time which was denied. which for half an hour did not make sense after being there 5 days/4nights. It was kind of leveled off after the lady handed me a note telling me I can continue using the installation after check-out. Because I had a car, I had no problems and stayed another hour at the installation, if not it would have been frustrating, not a deal killer but frustrating.
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Dec 18, 2024
Customer for Life
This was an awesome celebration of my husband's 50th birthday. The staff was welcoming. The rooms were well maintained. The food at the restaurants was average but the buffet was solid. Lots of pools. Entertainment every night. Everything settles down at a decent time to allow vacationers to rest. We got the best massages we've ever had at the spa. No harassing timeshare pitches. It's one of the few truly all-inclusive resorts I've seen so far. We absolutely loved Javier. He tended to our group of 20 so well by the pools with a smile the entire time. We plan to return. This is officially one of my favorite spots now.
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Dec 18, 2024Enjoyed Our Stay
Enjoyed our complimentary upgrade to Baja California. We originally booked Santa Fe. Unfortunately there were only two double beds instead of a king but we knew that when we accepted the upgrade. Beds were a little bit hard but that’s my only complaint. Pool was fun, service was great, good and drinks were good. I enjoyed playing beach volleyball every day.
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Dec 18, 2024
Great holiday
Beautiful resort, with a great variety of food. Buffet usually had something for us. Specialty restaurants are FCFS, and can attend same restaurant multiple times. Staff were friendly and accommodating The only complaint is the pool furniture and deck could be cleaned as it became quite dirty as our holiday progressed.