Riu Palace Maspalomas

Customer ratings & reviews

TripAdvisor Traveler Rating

3450 reviews

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  Great service

  Although disappointed with the room allocated for my stay - at side of the hotel, Sabrina quickly found one that met my needs and I was able to enjoy the view from my balcony across the dunes throughout each day. The buffet breakfast and dinner was excellent although on occasion, I felt that the meat lacked the succulence of a five star eatery. The only negative was not with the hotel and that was the time taken by the transfers. For next year, I have ordered a taxi.

  Jan 20, 2025
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  Fantastic service as always

  We have stayed at Riu Palace Maspalomas many times. The welcome back is always warm and welcoming. The staff many who have worked there for over 20 years always remember your names and cannot do enough to be of service to you. The rooms and public areas are always immaculate and clean. Cannot recommended it highly enough.

  Jan 16, 2025
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  Winter holiday

  Our holiday was excellent. The food is good but repetitive after one week. The bacon at breakfast is inedible. Take note chef! Towels in room need renewed. The pool side beds are very uncomfortab le. Mattresses are needed. Apart from that the hotel and all staff are excellent.

  Jan 16, 2025
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  Trust me and choose this hotel in Gran Canaria

  The obvious choice I stayed here with my mom 2/01-09-01 and the stay was magical. The property is very luxurious and the cleaning is meticulous. I’ve never seen such a clean hotel in my life. We also saw plenty of other hotels nearby and we were just lucky we decided to go for Riu Palace Maspalomas. The room is excellent with everything you need. Towels, separate sinks, bath robes, fridge etc. Extremely comfortable beds. The pool area is big and sunbeds are great. There is a towel kiosk where you can get your used towel replaced. The bus goes from near the hotel (just a 5 min walk) with a lot of destinations. There is a supermarket right outside the hotel as well. The beach is also a short walk from the property. At this hotel you have everything surrounding you, no matter what you need. The breakfast and dinner buffet is mind blowing. There are infinite options no matter what your dietary preferences are. There is always fresh fruit, lots of dessert and the food is varied everyday. Healthy corner, Italian corner, salads and meats. Everyone can find something to eat. What really makes this hotel stand out however is the lovely staff. Everyone working here is genuine and sweet. The staff in the dining area made jokes with us, and we felt very special and remembered. I believe that the work environment must be good since everyone seemed truly happy and it never felt uncomfortable or forced. The overall vibe is very friendly and relaxed. Also the receptionists are helpful and nice to you, and even all of the cleaning staff, piscineros and other staff are very friendly and warm towards you as a guest. This is for me, an obvious choice for vacation, we are coming back!

  Jan 13, 2025
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  Great but needs a little extra touch

  We have stayed at this hotel several times! Overall it is fantastic! I must agree with other people's comments that charging for the use of the rooms safe is old fashioned and tacky! It reminds me of the 1970's where you paid extra for the use of a toaster and kettle and you put money in a box on the side of the TV to use it! It is penny pinching small minded attitude! It cost 26 euros for the week which could easily have been absorbed into the total price if they are so desperate! These actions look desperate and undermine security at the hotel and the overall feeling of quality! The staff are attentive and incredibly welcoming and helpful! The cleaning is A1* quality! The food is very good quality ! Extras such as Balinese day beds a t £50 euros a day. Are nice . Included in that is a bottle of Cava/Prosecco but at the price lack that extra ummph such as pillows which whilst a small addition makes a Huge difference! Overall, we love it and do return! However if the management take that extra step to touch the stars it will be incredible!

  Jan 10, 2025