Hotel Promotions
Free Perks - Shared transfers included when booking Suite, save $53 per person.
Applicable Dates:
Booking Dates: 02 Jan 2025 to 31 Dec 2025
Travel Dates: 02 Jan 2025 to 30 Jun 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy Pickleball
Guests can enjoy playing pickleball on the new pickleball court. Equipment will be provided ( paddles and balls).
Important Information: Reservations at the hotel front desk will be necessary.

Applicable Dates:
Booking Dates: 29 Dec 2023 to 23 Dec 2026
Travel Dates: 29 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $1460 in Resort Credits.
Guests will receive up to $1460 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 
Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $850 in Resort Credits.
Guests will receive up to $850 in coupons per room towards the purchase of Spa Services,  Golf, Weddings, Photos, and Dining.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 

Applicable Dates:
Booking Dates: 15 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive 
- Surprise welcome gift in the room
- Small bottle of Tequila
- King Bed ( subject to availibilty)
- Late Check out (subject to availibility at time of departure)
Complimentry upgrade to next availiable room category ( subject to availibility and upon request)
- $35 Spa Credit for a selected service in "Specials for couples" category (120 min)

To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in. Emission date of less than 90 days
Applicable Dates:
Booking Dates: 27 Jun 2024 to 23 Dec 2026
Travel Dates: 24 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges
Guest will have access to all bars, lunch and snacks at Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and Riu Tequila.

Important information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in. Breakfast and Dinner must be taken at the booked hotel. Transportation is not included

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
Snacks and drinks 24 hours a day.
Regularly refilled minibar and liquor dispenser in the guest rooms.
In-room safe.
Room service 24 hours a day.
Turndown service.
Drinks service at the pool.
Free sports, activities and entertainment programme as described. Activities include: tennis (raquets and balls),  kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool, RiuFit program, beach volleyball, pedalos ( paddle boats)
Free wellness facilities as described (gym).
WiFi throughout the hotel.
Daytime entertainment program for adults
Live music, shows, and Riu entertainment
Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
Riu Get Together Party at the Riu Tequila hotel
RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    - Bar Cubano
    - Los Mariachis
    - Lounge 24
    - El Palmeral
    - Beach bar
    - Capuchino
  • Various Restaurants
    - Don Julian-Restaurant with terrace
    - Guacamole-Beach restaurant/grill and steakhouse
    - Krystal-Fusion Restaurant
    - La Dolce Vita-Italian restaurant
    - La Bodega-Mexican restaurant
    - Miyagi-Japanese restaurant

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • 24-hour front desk
  • 24-hour room service
  • Complies with Local/State/Federal laws for disabled
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • Free high speed internet connection
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool onsite.
  • Children's program
    RiuLand
  • Direct access to a beach
  • Fitness center on-site
  • General †
    Pickleball Court  
  • Hot tub
    2 Outdoor Hot Tubs
  • Motorized Water Sports †
    Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
  • Non-Motorized Water Sports
    Windsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, etc.
  • Pool
    There are 4 pools onsite.
  • Sauna
  • Spa †
  • Tennis court
    There are 2 lit tennis courts onsite. 


Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Access to weekly theme parties for everyone

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8563 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Annual trip to Riu Mexico

    We love coming here but feel the rooms need updating. Beds are uncomfortable. Need more pillows/blankets. There was mouse poop in the room and the keycard to the room stopped working everyday after house cleaning used their keycards

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic resort

    The vibe here is fantastic as is the beach, and service. The food is good quality although not a huge selection compared to some resorts. We'd prefer a more comprehensive room service menu. The entertainment is great and we'll certainly be back.

    Apr 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful

    Excellent trip. First trip Mexico and to the RIU Palace Mexico and can’t wait to come back. Service, food, drinks, grounds & hospitality amazing. Rooms are a little dated but are you really in your room that much. We will be back.

    Apr 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    An Experience

    This vacation was for a spring break with family. I really enjoy myself with my son's first time in Mexico and out of the states. This was a wonderful and exciting event for him. It was very relaxing, yet eventful at the same time. The staff was excellent and very helpful, providing the best service that I have experience in a long time. I definitely recommend this place and will return to any RIU Resort expecting that they all provide this exceptional service. Thank you for the Experience!!!

    Apr 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved every minute

    We stayed for 11 nights during April 25 and have had a fantastic holiday. The hotel itself is wonderful, although it could use some TLC. We found the atmosphere generated here, both during the day and evening was just perfect. The staff were all exceptional and the entire hotel felt very clean. The food was incredible and the fact that you can now use any restaurant without needing to book was great for us as we like to eat early when it is less busy. We also went across the road to the Riu Tequila for the White Party, which was great fun. Looking to forward to returning to a Riu Hotel in the future.

    Apr 15, 2025
Hotel advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 AM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed
  • Early departure policy
    • Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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