Resort Details
- Buffet RestaurantBREAKFAST:
- Varied buffet with live cooking station and Cava
DINNER:
- Hot and cold buffet starters- Buffet with live cooking stations and assorted desserts. - Vegetarian options available- Dessert buffet- Specials evenings, twice a week - Krystal Fusion restaurantOPTIONAL DINING (NO ADDITIONAL CHARGE / RESERVATIONS REQUIRED IN ADVANCE):
- Spanish restaurantOPTIONAL DINING (NO ADDITIONAL CHARGE / RESERVATIONS REQUIRED IN ADVANCE):
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Buffet breakfast†
- Child programs†
- Coffee/tea†
- Concierge desk†
- Exercise gym†
- Parking†
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Buffet breakfast†
- Child programs†
- Coffee/tea†
- Concierge desk†
- Exercise gym†
- Parking†
- Pool†
- Restaurant†
- Spa†
- Wheelchair access†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool †
- Children's program †
- Gym †
- Pool †
- Spa †
- Beach †
- Golf †
- Water activities †
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
1257 reviews
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Mar 25, 2025Great holiday in a fantastic Hotel
This was our first visit to the hotel and we were not disappointed such a Wonderful Hotel in a great location. Fantastic breakfast choice. Friendly staff. Would highly recommend.
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Mar 24, 2025
Excellence in Gran Canaria
Outstanding stay and beautiful weather - everything was excellent - we'll be back We thought the price of extras was generally good value. We enjoyed the buffet but Crystal not so much
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Mar 20, 2025Not a place we will return to.
Initially we were really impressed with all aspects of the hotel until my wife had a fall in the bedroom with the ridiculous steps that are needed to navigate in the pitch dark to the bathroom. Lights cannot be left on in the bathroom as the bathroom wall is glass, a sensor in the side wall just above the step senses movement as you approach the steps but only turns on a discrete light set into the wall just above the step itself. The sensor is only partially effective if approached from the side of the bed, as at least one of you would have to do, as you are already at the step before you see it. The step themself is quite narrow, being only a small amount larger than my foot print leaving no room for error. In our case it ended up with my wife in A&E at 4 in the morning with concussion and having a brain scan. When we returned to the hotel the night manager was very concerned, he assured me a report had been raised and offered to send us breakfast to our room. After that the hotel behaved as if nothing had happened, we had no phone call, no visit, no inspection of the lights - I think they followed the principle of least said the better so they could not be held responsible. We will never occupy a room again with stairs to the bathroom, its a ridiculous concept and as this hotel is quite new it is purely for cosmetic affect and utterly unnecessary. The swimming pool whilst one of the larger ones is in such poor condition that if you don't break a toe on the incorrectly fitted hexagon head bolts that have replaced the domed screws then your likely to lose skin on all the broken or badly replaced tiles.
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Mar 20, 2025
Winter sun
This was our third time visiting for a winter break. Perfect location, superb hotel and friendly helpful staff. Excellent as always and we look forward to returning.
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Mar 20, 2025
An oasis
Honestly cannot fault this incredible place! The food, (1/2 board was the best decision), the cleanliness, the helpful staff (particularly on Reception), the pools, the proximity to the beach and nightlife, the rooms and the wonderful chambermaids who work hard to ensure that guests have clean towels and topped-up tea facilities. The calm of this hotel is wonderful. It's a strange quirk to charge for daily use of the room safe and there are no bottles of water in the rooms if not paid for BUT, this was my 2nd visit and I just cannot wait to return!
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.