Riu Palace Punta Cana - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

3274 reviews

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  My second trip in 2 years. Quality gone down hill

  my second trip here. Two years ago I gave this resort a 4 &1/2 out of 5 but it has gone down hill in 2 years. First, I'll tell you this is the first resort I've been to that allows the staff to be on their cell phones during working hours. This was a huge disruption to my time vacationing. I had to interrupt the omelette maker from his FaceTime call to have him make me some eggs. At first I thought he was talking to me then realized he had his phone in front of him. This was the problem all week I was there. We vacation every year in the Dominican Republic for the inexpensive luxury and the phone use by staff defiantly took that luxury away. The nightly entertainment was not up to par as it was 2 years ago either. Those are my biggest complaints. Manual was our server in the larger buffet and he was awesome. It's great to find that one staff that is so willing to go above

  Feb 21, 2025
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  My Stay at Riu Palace Punta Cana

  I had an amazing stay at Riu Palace Punta Cana last week. The property is beautiful, exceptionally clean, and the rooms were comfortable and well-maintained. The beach was fantastic, offering stunning views and a great atmosphere. The highlight of my stay was undoubtedly the entertainment and fitness programs. The overall entertainment experience was the best I’ve ever seen—no one can beat Riu when it comes to entertainment! The service was impeccable, and I was thoroughly impressed by the Riu staff, whether at the restaurants or around the pools, always helping guests and ensuring everyone had a great time. Their level of hospitality is unmatched, and it’s incredible how they maintain such high standards consistently. The only area where I think Riu Palace Punta Cana could improve is the food quality. The food, both at the buffet and restaurants, was just average—not the best quality or particularly memorable. If they could elevate the food quality, this hotel would be nearly impossible to beat. Overall, considering how much we enjoyed our stay and comparing it to other all-inclusive resorts worldwide, I still rate Riu Palace Punta Cana among the best. The combination of entertainment, service, and overall value for the money is outstanding. If they improve the food quality, this hotel will truly be unbeatable.

  Feb 20, 2025
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  vacation

  Fantastic hotel. Full service. Wonderful beach, clean under palm trees. Beautiful ocean. Several restaurants and bars. Excellent drinks and food. Room with a full mini bar. It was divine. Great water park, slides for children.

  Feb 19, 2025
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  Lots of positives but needs some tweeking.

  It is generally a nice hotel. Lots of good points but a few let it down badly. Half way across our room, leading to the balcony were 2 steps. See photo. (Beer cans to show size). They were tiled like the floor so were very hard to see, just a huge safety hazard. I am disabled and they made getting to the balcony difficult. A lot of guests had babies and toddlers. Leaving a small child on the floor to roam is a complete no no with unprotected steps. I have never seen a hazard like this in a hotel before. CRAZY. We were offered a disabled room, one of four that did not have steps but it was dank and musty and we declined. Other issues, the entertainment was poor, we've seen a lot better. All loungers etc grouped round pool areas where music blasted all day. The site shows pictures of fountains set in lovely gardens, lovely tranquil spaces, but they are only to be walked past, not used. There was a piano in the lobby area. Several times a guest played creating a delightful atmosphere. There was no resident player, which would have made a big difference.

  Feb 19, 2025
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  amazing hotel with amazing staff

  we stayed at this hotel for 14 nights. The only bad point I have is that the evening entertainment was not the best and needed a shake-up. The hotel is amazing and the staff can't do enough for you they are always there to help in any way they can. Our room (2136) was very clean no damp or nasty smells and the maids did a great job every day cleaning the rooms. The food was very nice no complaints from us about the food. The hotel grounds and the pools were kept immaculate at all times. All in all the hotel and the staff are amazing we had a great time and will be returning without a doubt. I

  Feb 19, 2025