The All-Inclusive program includes the following amenities:
• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Room service 24 hours a day.
• Turndown service.
• Drinks service at the pool.
• Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)
• Free wellness facilities as described (gym).
• WiFi throughout the hotel.
• Live music, shows, and Riu entertainment
• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
• Riu Get Together Party at the Riu Tequila hotel
• RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars- Daiquiri- Lirico- Lounge 24- Cancun- Capuchino
- Various Restaurants- Don Rafael- Il Portico- Yashima- Krystal- Chilis- Agave
All restaurants are non-smoking.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports
† Fees may apply
- Children's poolChildren's pool with slides
- Children's programRiuLand kids club
- Direct access to a beach
- Fitness center on-siteNew RiuFit area
- Motorized Water Sports †- Jet skis
- Parasailing
- Waterskiing
- Diving
- Deep sea fishing - Non-Motorized Water Sports- Windsurfing
- Sailing
- Kayaks
- Snorkel gear
- Body board
- One introductory scuba lesson in the pool
- Paddle boats - PoolPool area with 4 pools on-site. This property has swim-up bars.
- Sauna
- Spa †- New relaxation pools at Renova Spa
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
8413 reviews
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Apr 21, 2025Beautiful all inclusive resort
Hotel Riu Palace Riviera Maya was beautiful. The property is very well maintained, the staff are very friendly, all the restaurants were easy to enjoy and very kid-friendly, with lots of options at the buffets. The beach was very easy to enjoy, and they have waiters to serve you, whether it's water to keep you hydrated or a drink from the bar. Spring does bring a lot of seaweed, so just a heads up. We felt very safe and had no problems when we ventured out to 5th Ave for some shopping. Every night, they had entertainment, either bring the kids or enjoy just adults. The pools were good, with a designated adults-only pool with a swim-up bar. Our room faced the garden/ocean and was spacious with cleaning service every day.
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Apr 21, 2025Another delightful stay
This hotel is very clean. The staff is friendly. There is plenty to do for all ages. The beach is beautiful. Property is walkable to Playa.
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Apr 20, 2025
A slice of paradise
Absolutely amazing experience from the moment we checked in to the moment we checked out. Rooms: We were upgraded upon arrival and then to a premium room, but decided to pay extra for the suite. It was well worth the price the suite was so spacious and even the roll out beds were super comfortable. The bath in the middle of the room is a little odd, and I would have preferred a door to a bathroom.. The hotel was immaculate! From the pools to the restaurants The staff were so friendly. Pool and beach: the pools were warm and there were plenty of sun-beds. I loved there parasol covers rather than umbrella's. The pool side bar workers always served with a smile, and I loved they used fresh juice and top label alcohol in their cocktails. The beach was immaculate, and sea crystal clear we had a couple days of "bad" seaweed but the staff worked tirelessly to clean it. Entertainment. We liked the pool vibes, wasn't too in your face. The evening entertainment seemed good, but we would usually take a taxi to town (5 mins) and dine out. The food: The main restaurant had amazing selection of food daily, but the other restaurants were a lot more restrictive especially for vegetarians, so we stuck to the buffet. I would not hesitate coming back and recommending this resort to friends and family
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Apr 19, 2025
Our favorite vacation spot
My wife and I visit the RIU Palace Riviera Maya every year. The service is unmatched. We see similar faces in the staff year after year & there is truly nothing bad to say about this resort. The beach is beautiful, the food is amazing, the rooms are updated & always clean.
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Apr 18, 2025
Quick getaway
The resort s very nice. Rooms are spacious and clean. They have plenty of restaurants to choose from and you don’t require reservations. The food was good but I wouldn’t say great, but I am also a foodie. It’s had to please my palate. The one thing that I didn’t like was chair hogging by the pool. Service throughout was excellent.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26