Location
Playa del Carmen - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be
removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early departure penalty: 1 night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer ratings & reviews
TripAdvisor traveler rating
8335 reviews
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Dec 20, 2024A small piece of paradise
First a big thanks to everyone at the Riu Playacar for making our holiday a wonderful experience. The room and grounds were spotless, all staff members worked so hard to keep this love hotel looking fantastic. We tried all the themed restaurants and really enjoyed them all, the palms buffet restaurant was also very good, always found something good to eat. The beach area was my kind of paradise, white powdery sand and a beautiful clear warm sea, fantastic! The bar staff always greeted us with big smiles when serving our drinks. This is our third time in Mexico and again we had a blast! The Playacar is a little quieter than the Riu tequila and smaller so suited us better, just what the doctor ordered! I would like to say that we will return one day but with so many wonderful places to see, we will have to wait and see. Have already looked at other Riu hotels around the world and we will definitely be using this brand again and again. Jump in you won’t be disappointed.
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Dec 19, 2024
Playa
Extremely clean, excellent staff everywhere in resort, wonderful food, but I wish entertainment would start at 8:30. Great location.
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Dec 19, 2024Great time, great value, great location
RIU Playacar hotel. Very clean, getting a little dated while being very comfortable. Excellent staff in all areas (Oscar our housekeeper is brilliant). Google this hotel and see its excellent location, on the beach with excellent pools and lots of sunbeds! It has everything anyone would want on a holiday, great food, great drinks, great staff and great atmosphere. Rooms are large and kept VERY clean! We stayed in an adjoining room, which meant a doorway between rooms. At night next door room light would shine through and we could hear their TV, thankfully it did not disturb us, but maybe some insulation could be fitted to improve this. This is the only reason for not giving rooms a 5.
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Dec 16, 2024
3rd times a charm
Third visit in 2024. The best! From front desk to bar staff to management - lovely people and hotel. Only complaint is a few clouds one day :-).
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Dec 15, 2024
Relaxing
The room was clean and large enough. Thank god for a/c. I liked how children’s activities and pool were on one end of the resort and we were allowed to stay in an adult area. Food was not great but was really good. We had an amazing relaxing time here.