Resort Details
- La Palapita Sushi BarLa Palapita Sushi Bar offers Japanese food. Sushi rolls are made with a variety of fresh ingredients.
- Las FuentesExpansive, linen-service, two level, air-conditioned restaurant with window walls overlooking the pool and sea. Serves full buffet and continental breakfast daily and a different daily buffet for dinner: Mexican, Caribbean, international, taco party, grill and the Gala buffet (No dress code or reservations required).
- Marco PoloAir-conditioned, A la carte restaurant serving four weekly international menus (Italian, International, French and Innovation menu). Dress code enforced and no reservations needed.
- RosmarinusFeaturing traditional Mexican palapa roof, this restaurant serves lunch buffet daily and might serve (depending on season and operational hotel needs) Mexican A la carte dining with four Mexican specialities: by region, gourmet, typical and fajitas (reservations not required, formal dress code for dinner).
- Various Lounges/Bars- Royal Lobby Bar
- Pool and swim up bar
- Snack Royal
- Late Snack at Las Fuentes
- Late Snack/Royal Motor Lobby
- 24-hour front desk
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box
- Shopping mall†
- Spa†
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Internet Access†
- Four different wedding packages available.
Please contact: cancunguests@hotelessolaris.com
for details.
Wedding Mexican kiosko available on-site.
† Fees may apply
- Bike rental
- Children's poolThere are 2 children's pools on-site.
- Children's program, onsite
Mini club includes our Noah's water park with funny slides and supervised children activities.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †- Jet skis
- Wave runners
- Motor boats
- Deep sea fishing - Non-Motorized Water Sports- Kayaks
- Pedal boats
- Windsurfing
- Boogie boards
- Sailing available at our private marina
Scuba diving demonstration at the pool
Note: Use of our hotel gym facility is complimentary
Sports and entertainment team offers a weekly activities program - PoolThere are 2 pools on-site. One large ocean front pool divided into sections (with pergola roofs areas available). Free-form pool activities, swim-up bar & children section.
MINI CLUB includes our Noah's water park with funny slides. It offers supervised children activities (4-11 yrs old) , daily opens from 9 am to 6 pm. Children under four are welcomed to enjoy it with an adult (baby's section available)
Mini club weekly activities program includes mexican, artistic and sport activities as well as games and contests. A gourmet and ecological day might also be part of it. Movies and video games are also available. This Property has Swim up Bars. - Spa †
- Steam bath †
- TheatreMovie theater exclusively for children.
- Gambling †Two popular casinos located downtown Cancún.
- Golf †Golf course located within a mile of the property.
- On-site Entertainment7 different fabulous theme parties a week, from Mexican (with Mariachi group live music), Hollywood, Latina, Broadway, Gala, Magic, and Karaoke. These shows are presented at our hotel theater, start at 8 or 8:30 and last about an hour.
- Other Local AttractionsPlaya Delfines - Known as "El Mirador" by the local. It's one of the most popular and largest beaches in Cancún. It's about one mile away from this Resort.
Interactive aquarium - Part of "La Isla Shopping Maill", located aprox. at a 7 miles distance
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
10662 reviews
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Feb 21, 2025Great Week with Shut-Outs and a Few Areas for Improvement
Traveling with two couples, we had an excellent and relaxing vacation. We enjoyed the variety of the Royal Solaris (fun musical party scene) and having full access to the much quieter/more relaxing GR Solaris right next door. A few other highlights: - A la Carte restaurants were excellent (5 out of 5), including a good variety of restaurants spanning Royal Solaris and GR Solaris. - Main Buffet was okay (maybe a 3-4 out of 5). - It can be a challenge to communicate with some of the staff if (like us) you don't speak Spanish. - Most staff is eager to help, but not all. In general, some of the stuff could be more service-oriented. - The restaurant staff can be quick to give away your reservation if you are > 10 mins late, and not very accommodating when you walk up without a reservation (even when there is clearly capacity in the restaurant.) - The place was always very clean. Special shout out to the talented team of Ilsa, Consuela, and Elena at the Members Desk, who were very helpful and made a huge impact toward the enjoyment of our final day at the resort ahead of an evening flight. Thank you ladies!
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Feb 21, 2025
Good hotel, good for kids!
We really loved the children's activities at the mini club: face painting, chocolate making, kinetic sand, and cinema! I'd like to say a huge thank you to the mini club staff: Odette, Emi, Mari, and Sule! The hotel also has interesting, approximately 30-minute shows in the evening that are magnificent for both adults and children!
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Feb 20, 2025Great service
I just want to take the opportunity to recognized all the great employees Solaris Cancun has. From the bell boys, front desk, housekeeping, bartenders and cooks just to mention some . We really love the service they provided. All very friendly people. I also , highly recommend Octavio Monte’s Photography. The photo shot was inexpensive and high quality. He was very professional and helpful. Even after we got back from our trip I had questions about the editing of our photos. He has always responded quickly .and takes the time to answered my questions. About the resort, if you read the reviews you will get a general idea of what to expect. It was not my favorite place but had excellent service.
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Feb 18, 2025
Friendly Staff/ Dirty Hallway
Overall, my experience was great! The food, drinks and facilities were all up to par but the staff really made the experience enjoyable. I’m particular, Javier, a server staff, was very welcoming. I saw Javier throughout my stay and he always was curious and friendly. He wasn’t like this just to me though, I could here his friendly conversations with many stayers and I’m sure they appreciated him too. One thing to consider is cleaning the hallways of the hotel rooms. Over my 5 days, my hallway seemed to get dirtier and dirtier, though my room was cleaned ver well. Just a suggestion. Cheers!
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Feb 17, 2025
Lovely hotel!
Great, clean hotel with friendly staff, especially Fredy Ochoa. Comfortable rooms and excellent service made for a pleasant stay. Highly recommend for anyone seeking a welcoming, tidy place to stay. The ocean view is very relaxing and the water is a turquoise blue!
- AdvisorySpring Break Policy - Hotel does allow individual spring breakers, but no groups. $100 cash per person (refundable) deposit is required at check-in.
- AdvisoryThere is an environmental sanitation tax for hotels in Cancun. The fee is $1 USD per hotel room, per night for every tourist that stays overnight in the municipality of Benito Juarez. This tax must be paid at the check-in.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $76 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed