Location
CancunProperty information
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Resort details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policy - We cannot guarantee a spring break-free environment.
Customer ratings & reviews
TripAdvisor traveler rating
7275 reviews
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Dec 22, 2024Get Ricardo if you can!
We have been to many all inclusive resorts. This was our first time in Cancun but our 7th trip to Mexico. The royalton was hands down the best place we have stayed. The food!! Holy cow. For an all inclusive the food was so so good!!! We splurged and did diamond club. It came with Butler service and I thought to myself oh we probably won’t use that. Boy was I wrong. Our Butler Ricardo was amazing!!! He made all our dinner reservations, helped us with any questions we had, sent us the days activities every morning, and so much more. We loved having him!! He made the trip 10 times better!!! We even took a picture with him before leaving! Not sure if you can request a Butler but get Ricardo if you can!!! We will def be back to this resort.
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Dec 21, 2024
Excellent service
My stay at the Royalton Chic was everything I hoped for. Check in was effortless, was accommodated when I asked for an ocean room at check in. Was introduced to my wonderful Butler Ricardo who took very good care of me throughout my stay. He was very kind, welcoming, attentive and helpful. Truly a gem. Gracias Ricardo! The resort has a vast array of restaurants, activities and entertainment. Very clean establishment. Gustavo at the Diamond pool/ lounge chairs was also amazing. I was nervous traveling and staying solo, however everyone at The Royalton Chic made my stay comfortable, I felt safe and had a great relaxing time. Also the Spa is excellent, my masseuse Miram I think her name is, was amazing! I will definitely be back! Thank you.
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Dec 21, 2024
Will come back soon.
This was a great resort. The staff were awesome. Very attentive and helpful with every need. The rooms were clean and fridge was stock. If needed, every request was a phone call away. The outdoor food between the pools was perfect. Not need to leave the area.
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Dec 21, 2024Nice but not a relaxing resort!!!
Beautiful place very clean rooms are very clean and nice. Beach absolutely stunning. Service was very good . If you like loud partiers then this place is for you. Food was pretty good...could be hotter at buffet. Ocean very wavy hard to swim in. PARTIERS take over pools. You can't enjoy a swim at pool.
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Dec 21, 2024Beautiful and Modern Resort
My husband and I enjoyed this beautiful resort. I've never seen the ocean as blue as it was here, and we've been to Cancun more than 15 times. It was a magnificent beach, with no seaweed and white sand. The ocean was extremely rough the entire week we were there, so there was no swimming in the ocean. The red flag was up all week. But still, the beach was magnificent. Our room was large and very comfortable. Comfortable king size bed and a great shower with hot water with nice amenities. The food was good, and the drinks were perfect. We met a lot of great people, including the wonderful staff. Every need was met, and we were well looked after. We did not upgrade to Diamond and didn't feel we missed out on anything. Elena from the Vibe Team was so sweet and personable. She really looked after us to make sure we were having a good time. She even made a point to come to the lobby the day we were leaving to say goodbye. What a sweetheart! Alejandro provided constant service of drinks around the pool and was very kind, a very hard worker who always looked out for us to ensure we always had what we needed. Cesar (I think he was the boss around the main pool) really make me feel like a queen. On a rainy day, he opened an umbrella so that I could stay dry around the pool. I'm 66 years old and I felt like he made a point to look after my needs. He also brought me a special pineapple drink and took a picture of me enjoying it. How kind and thoughtful. I only wish they would enforce the no smoking policy. Several people routinely smoked around the pool and nothing was said. Only once was someone told they could not smoke there. The main pool was quite loud. We did not care for the music. It was pretty much the same loud songs, over and over every day. They have access to all the music in the world, but the music is just on a loop. More variety would have been nice. Just not our thing. We did have a lot of fun and enjoyed the live entertainment they provided a couple of times. The mornings around the pool were very peaceful. Quiet music was played until around 11:00. There were plenty of towels, but loungers were very much in demand. All loungers were extra comfortable; the best lounge chairs of any resort we've been to and we've been to many. It seemed like most Diamond members came to the main pool because that was where all the action was, so they would take loungers there, while non-members cannot go to the quiet pool or the Diamond side of the beach and use their loungers. Just saying. The staff really makes this resort a special place. They go over and above to look out for you and make sure you are enjoying yourself and have everything you want or need.