Resort Details
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
16902 reviews
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May 02, 2025Family fun
Overall we had a good time and enjoyed our stay. The resort itself and staff were wonderful. The dining was lacking. We chose to do the Diamond Club for the perks noted- not worth it other than our butler Omar. If it wasn’t for Omar we wouldn’t have been able to get into the restaurants. He truly went above and beyond to enhance our stay. The app for the resort is useless. Frustrating that it took SO much to be able to arrange nice dinners. The buffet was decent but temp of foods was not great at times (hot foods weren’t that hot in the warming trays). The activities for adults and kids were great!! We really enjoyed it. Overall good experience and amazing staff but would consider a different location due to the disappointment with evening meals.
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May 02, 2025Vacaciones familiares
Bueno para empezar diré que el hotel es una maravilla el servicio exelente los empleados muy atentos en especial los del gimnasio con sus clases de yoga pilates. Cardio David Victor Juan Black coffee Leydi gracias chicos por hacerme tener unas maravillosas vacaciones
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May 02, 2025
A great trip- love the Royalton vibe.
The hotel itself was excellent, having been to the Royalton Hotel in St Lucia a couple of years previous we were familiar with the Royalton model. As many have said, if you are visiting this hotel and worried about what some people say- don’t, it’s a great location! We were none DC so don’t worry about that either! Who needs a ‘butler’ anyway lol. The service in all areas was excellent, all staff were super friendly and helpful. Beautiful resort and a real plus having direct access to such a large beach- we enjoyed flitting between this and the pool areas. Rooms were very nice and well serviced by the very friendly housekeeping staff, who were also keen to make their service more personal (we loved the towel animals- Thankyou). Food was very good, as always the buffet is under rated by most guests who aim for the restaurants. It’s a superb all inclusive buffet (chef talking here too) though and our children loved exploring the vast offer. Fabulous offer at Easter and a superb chocolate display. Love the fact they have their own pastry chefs and everything is made fresh and from scratch. We also booked some trips on site (through Nexus) which was well managed and efficient with clear instructions and a fair price. If I had any minor areas for negative feedback (and they are minor) the pools could be cleaner and better managed, and I didn’t like seeing so many people wandering around in the water throwing drinks everywhere. The pools were sometimes a little low in water level too. As seen in many online forums there is unfortunately a real challenge in booking into restaurants. The App is opportunistic at best! However, we did go through Hotel guest services and TUI for help and they came good, so fair play! I also think the Hotel should be doing more to reduce the use of single use plastics (mainly bottled water). Lots to do in the evenings and all public areas are very pleasant (theatre a bit weird though and not in great shape, lots of broken seats). Loved the Sports bar where I was able to go and watch a Champions League football game. The Vibe team are great fun- big shout out to Bernard and ‘Gucci glasses’ (sorry don’t know name), and the very charismatic Omar! All in all this hotel and holiday exceeded our expectations. Thankyou.
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Apr 29, 2025
Great experience
The hotel was great, super friendly staff and a lot of fun activities to do. Mary Guerrero at the lobby bar was exceptional, very professional and helpful throughout. She made us feel like royalty! Thank you Mary! Le agradezco su servicio!!!
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Apr 29, 2025
Paradise
I’m here on my hen do (bachelorette) and have been for two days — it’s been an incredible experience so far, it’s absolute paradise! The Vibe Team were fantastic today, had everyone up and dancing. Big shoutout to Sulenny, Victor, and Omar for bringing the energy!