Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer ratings & reviews

TripAdvisor Traveler Rating

16849 reviews

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  Spring break at Royalton

  Food was generally good but there are some restaurants to avoid. Buffet is good also but you might get tired of eating the same foods. Evening entertainment was appreciated. Food was better than at the Majestic. Several pool options and a waterpark with fun slides for all ages. Beach was nice and the water amazing but might be a bit rough for the very young and old. Service was very good. The week was more enjoyable than expected.

  Mar 29, 2025
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  I love Royalton Punta Cana

  Royalton Punta Cana is a 10 out of 10. We got married at this hotel, and Mairelyn De la Rosa was our wedding coordinator. She was amazing — very professional, kind, and extremely detail-oriented. We loved the way she treated us and made our day unforgettable. I encourage everyone to get married at this hotel."

  Mar 27, 2025
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  Highly recommend Diamond Club and Butler Beras

  Beras was our butler during our first visit to Royalton Splash Punta Cana with friends in March 2024. We have been back twice since then, once as a couple for our anniversary and just a few weeks ago as a group of seventeen. We requested him both of those vacations. He was amazing and so accommodating! He set up all of our dinners so we didn't have to worry about that the entire vacation. He checked in on us a few times daily to ensure we were taken care of. He greeted everyone in our group of seventeen by name. We can't say enough good things about Beras! We will definitely request him again for any future vacations to this resort, and we will definitely be back!

  Mar 26, 2025
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  Don’t stay in this Hotel

  1st time to DR and definitely will be the last!!!! I could write in so much detail how bad this hotel is but I will keep it short and sweet Food - worst I have ever experienced. Cold and inedible food in every a la carte restaurant . Waiters were very rude in the Mexican Every single bar we went to would ignore you unless you showed them dollars and most staff were rude in particular at sands bar One day we had no towels in our room and was advised they had non left in the resort . We had to find our butler who had to hunt around the hotel to find us a bath towel so we could shower Minbar - they never filled it unless we called reception and we kept chasing . Took 3 days to get water and pop put back into the mini bar Electricity - kept tripping every night we were getting ready . My husband had to sit by the fuse box until I finished using the hairdryer or straighteners . Couldn’t use own hairdryer electric wouldn’t accept it buffet - we managed to eat in there but I didn’t pay 4800k To eat at a buffet every night Massive tipping culture in hotel which is wrong when I have already paid diamond club Lenny our butler was great !!! Beach stunning Sunbed staff - great !! Sea - very strong undercurrent so be very careful can be dangerous Don’t go on the beach after dark - it’s not safe The staff work very hard and the grounds of the hotel are looked after very well This hotel needs to revisit its restaurants and service and tipping culture! We read reviews before we went and wished we had listened to them and changed our hotel I’m shocked Tui are supporting this hotel

  Mar 25, 2025
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  Not your typical Royalton resort

  The resort is nice itself but the service is not what a royalton should be at. I've been to many royaltons and this is by far the worst one I've been too. We went with 48 guests for our wedding and I was not expecting there to be that many complaints towards the resort. The food is good and so is the beach and pool. Our butler Antonio was fantastic and went above and beyond for us to make sure we had everything we needed. So thank you to Antonio you're truly one of a kind. Our wedding coordinator Mairelyn was absolutely terrible. Did not care one bit about the wedding and refused to do the simplest requests for us. On the wedding night she would have everything done at once because she didnt want to be there late after we requested certain things at specific times so it would flow better. She never writes anything down and works off of it from the top of her head. The buffet is nice but once it starts to get really busy they get rid of one of the chefs and go down to 1 instead of 2 so the lineups for omelets and certain meats and pastas get rather long and it takes so time to wait until your turn. I also noticed staff was eating in the buffet when there would be no plates and glasses available for guests. Some people also noticed certain lifeguards day drinking in the cabanas on the beach while children were swimming in the ocean. I had a coupon for a cabana and when we checked out it was like pulling teeth ti get them to add the discount as well and they were refusing. After a while they did apply it. They also have a few restaurants on site but be aware that they make you buy bottles of wine in order to gain access to specific ones like hunters the steakhouse and you need to pay to get into el Dorado. So this typically isn't the royaltons we're accustomed too. Antonio was fantastic and the food but once again Mairelyn the wedding coordinator and overall service was terrible.

  Mar 25, 2025