Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.
A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests
will appreciate the comfort of our modern and spacious rooms. Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.
Location
Riviera MayaProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
21118 reviews
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Dec 21, 2024Not great AT ALL
Do not be fooled by the reviews and the 4.5 ratings. Hands-down, this is the worse food I’ve ever had in a long time. I lost weight coming here because I could not eat the food. I cannot imagine coming back here and eating this food by choice. Had I known this is what the food would taste like I would never have booked a family vacation here. The resort is nice, but it doesn’t help if you’re eating horrible food, three times a day, for us, we reduced it to two times a day and one time and we just ate bread and butter, no exaggeration. It’s an hour and a half from Tulum and honestly not close to anything else.
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Dec 20, 2024Went 2 times good both
Very big hotel staff is friendly food is ok lots of activities for adults and kids fun for all ages. Very up beat music is good we had the president 2 bedroom suite lots of room beds are comfortable. Room service is good. Swim out was cold, night entertainment is ok
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Dec 20, 2024Dinner with Jorge at Agave
Dinner was great but the service was amazing with Jorge. The service was always on time and not in the way. He went above and beyond in every aspect. The dessert was a great show with the flaming cake. Great job Jorge thanks from your new friends from MD.
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Dec 20, 2024Royalton Riviera Review
Pro: It was a decent stay at a Mexican All-Inclusive as it has everything in an All-Inclusive. The layout of the property is great, as you are never that far from the beach from any room on the property. They had a great mixture of restaurants including a Japanese, Indian, Italian, Caribbean, Mexican, Sports Bar, and a few others. Food at the centralized buffet was decent, and was generally fresh, and abundant. The staff and Butlers were for most part very accommodating and nice, and most of them tried very hard to do an excellent job! Certain Butlers did a better job, it's coin toss on who you get. Con: Diamond Club: check-in was fine, but required a few more staff to attend to guest. While it was in a separate area, it did not make any sense for the guests to wait while the regular check-ins/outs were wide open. Diamond Club pool area: The attendants were rationing towels, and questions myself for taking too many. I understand the rational behind it but the approach was wrong to a guest. They were only interested if they received a tip from the guest, or if they were able to up-sell a Bali bed for 100+ USD. Because no one was really "buying" their pitch, they offered to give a "discount" of 20 USD for the rest of the day (mid-day special....)! Continuously up-sell to Spas, Bali Beds, Sake at Japanese, Coupon Book of useless credits etc, the list goes on. I can see them selling a premium stall at the washrooms soon enough with the view a premium piece of wall. BED BUGS or Mosquitoes, either or was excessive as my spouse had been bitten all over the leg. Would I recommend? If it was an extremely good deal, maybe, but otherwise I would look elsewhere, especially being a Marriott Branded Autograph Collection hotel.
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Dec 20, 2024
Amazing experience!
My mom and I stayed here for a week as my birthday trip. We stayed in the hideaway section and had such an amazing time! the resort is absolutely stunning, even better than the photos. They did have a few areas closed off to renovate/upgrade but we hardly noticed. The resort is very large so even with those areas closed off there was still plenty of places to go and things to do. The staff was extremely friendly and attentive, always making sure everyone had a great time. We specifically loved Joel at the beach bar, he really made our trip special going above and beyond in his service. Thank you Joel for being so great! also, the entertainment at the resort was fantastic! there was always a great show in the evening to enjoy after dinner and multiple things to choose from. On top of all of that, there were quite a few restaurants. Our favourites were the seafood place and the steakhouse, the food was absolutely out of this world. Even the buffet had great selection and everything was so tasty! Lastly, the beach was perfect! it is a big stretch that you can walk along. Perfect white sand. We were so sad to leave but we will definitely be back!!