Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer ratings & reviews

TripAdvisor Traveler Rating

14753 reviews

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  wedding experience

  I loved the wedding; it was absolutely beautiful. The coordinator, Mairelyn, was amazing—very professional and attentive to every detail. It's clear the wedding department is very well-organized; they do an outstanding job. If you asked me whether I'd get married there again, my answer would be yes, without hesitation

  Mar 28, 2025
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  Do yourself the favor and don’t come here, go to the Punta Cana instead.

  Don’t come here, it’s terrible service and you are treated like a you are an inconvenience. Stay at the punta Cana better. The staff is rude and dismissive, if you are a person of color. The rooms are blah, it’s basic and plain. The only good thing is the food.

  Mar 28, 2025
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  HELD HOSTAGE BY ROYALTON SPLASH PUNTA CANA REPRESENTATIVES!

  Absolutely the worst vacation experience I've had over the last 60+ years. To start, it was promoted that we'd have 7 restaurants to chose from. Here was the problem... Can't eat at those restaurants (except the buffet) unless you have a reservation made through their App. Every single restaurant was unavailable to book everyday. In a possible 14 meals, we were able to sneak or beg our way in at 4 meals only. To make matters even more infuriating, they were selling reservations outside the buffet for $50US per head. ABSOLUTELY COULDN'T DO IT ON PRINCIPLE. The casino in the adjacent hotel (Royalton Punta Cana) was small and divy with old overused dirty playing cards. The excursions sold by Nexus Tours were a complete rip off! You can buy the same excursions online for half the price. My son wanted to do a catamaran/ parasailing excursion at $160 / person. I told the Nexus Representative that I would go just for the boat ride no parasailing, no snuba diving, no snorkeling. He charged me the full price only to find out once on the boat that I could have customized my part of the excursion and paid much less. When I complained upon checkout, nothing could be done! Also advertised was a $300US resort credit which no one could deliver or explain to me so it went unused. Here's the worst... Upon checking out on my last day, I got to the front desk with 30 minutes to spare before our Nexus bus was to take us to the airport. Their antiquated and outdated payment processing system could not process any of my cards and 2 of my sons. I offered to do an instant etransfer but was denied because the payment HAD to go through their system. I called CIBC and Simplii and asked for their help. The Representative Jonathan and his manager literally told me that we could not leave the hotel until this debt was paid. I explained that it's their system that wasn't working, they insisted that the 4 payment methods we offered all had some sort of defects. My bank said that I should find an ATM and take a cash advance to pay my balance. This hotel had no ATM machines so I had to go to the adjacent hotel and I could only take out 2/3 of what I owed them. So back to my front desk only to find out that our bus wouldn't wait for us and left! This experience was totally frustrating as I had the money but they couldn't access it. Now I'm extremely anxious about making our flight. After spending more than $5,000, this uncooperative front desk said they don't trust that I would pay the remaining $130 balance WE WERE BEING HELD HOSTAGE BY THE ROYALTON SPLASH PUNTA CANA RESORT with a great possibility of missing our flight and having to book new flights at an even greater cost! Finally I lost it and started screaming at the top of my voice so that everyone could hear how badly we were being treated. Jonathan the front desk agent told me to calm down. Finally, by the grace of God, a fellow Canadian who was standing behind me offered to pay my balance. He threw down his credit card and UNBELIEVABLY was told by the front desk manager to pick up his card and hand it to her NICELY. This Angelic savior who paid my bill did what she asked. To add insult to injury, I had to pay another $50US for a ride to the airport. NEVER AGAIN AT THE ROYALTON!!! Do yourselves a favor and find a resort with customer service skills.

  Mar 26, 2025
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  Good value for my money

  7 Days,in the basic or luxury room (building 22- room 305) $1668 USD, Black Friday special purchase, no cancellation, all paid up front, (NOT Diamond) . Excellent deal for Spring Break week. So, my complaints have to be tempered with, " you get what you pay for. " The deal was clearly a great one, so I should just shut up, but you may want some tips, so here is my 2 cents worth, which is clearly all I can afford, lol. First, no room complaints, nice balcony, enough storage, but basic. Good balcony, with 2 chairs and a tiny non table. One issue is that at the rooms near the lobby, you are 1 Km, from room to beach and although there is a tram, it sometimes takes a while. Also, it is not entirely convenient, as it is often full. Moreover., every morning necessitated an early rise of 7 PM. To get to the beach and save a chair. The tram/ train did not run at that hour. Be prepared for a kilometre walk to the beach and a kilometre walk back from the beach., in order to get breakfast. Get to the buffet early, for omelettes, and I thought there were plenty of pretty good eats. When you're at the beach, the only place to eat is one tiny little hamburger cart, and the lineup is horrendous, like stupid bad. Lunch will be that, EVERY dang DAY, unless you want to go back, 1 km, to the Splash Resort ( we are well behind the pretty resort that is ON the beach. ) buffet. I often felt like a third class citizen as you could not avail of the pretty resort's special restaurants. In fact, the Splash had 2 restaurants of it's own, also not easily accessible. Unless you had a reservation, which were scarier than hen's teeth. I did not use the watermark, but it was, from outward inspection, really well-equipped The beach is lovely, and the bar makes excellent drinks as it is staffed well. Be smart and tip well, and you'll get faster service. There was also a young mermaid that went about the beach getting drinks for patrons, which was lovely. Tip her well and you will do well. I thought the staff was good, it is very CLEAN, because the staff is always cleaning, the grounds are also pretty good. Overall, at my price, good value for $, just too bad it was always buffet as restaurants were not available. I am not here to give a recommendation or condemnation. I just give you the facts as I experienced them..

  Mar 25, 2025
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  Mixed feelings

  The property boasts a beautiful location and grounds. Staff were generally friendly, though service consistency varied. Guest rooms were clean but modestly appointed. Our primary concern involved the restaurant reservation app; access appeared limited to Diamond Club members, significantly restricting dining options for non-members despite the hotel's advertised restaurant selection. While the buffet offered excellent food, the limited availability of other restaurants did not meet expectations.

  Mar 24, 2025