Hotel Promotions
Honeymoon Amenities
Guests celebrating their honeymoon will receive a fruit basket and a bottle of sparkling wine in the room. 

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.   

Important Information: Proof of marriage must be provided at check-in.  Offer only valid within 1 year of wedding.
 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program offers the following amenities:

• Total Gourmet Experience that delights guests with exquisite culinary offerings: daily buffet breakfast with natural juice bar, lunch, à la carte snacks, and dinner
• A welcome bottle of wine and fruit plate per stay.
• Vegan menu for lunch and dinner, available at all restaurants and room service
• Homemade hamburger menu, available at select restaurant
• National and International brands, white house wine, red house wine and cocktails from 10:00am until 2:00am
• Room Service 24 hrs.
• Tennis (unlimited use of courts during opening hours and with prior reservation). Includes equipment (balls and rackets). Appropriate tennis attire is required.
• Complimentary internet service in the rooms and common areas.
• Use of fitness center of the hote (+18 years). 
• Swimming pools and solarium.
• Activities: happenings and live moments during the day and at night
• Concierge Service
• The WellFit Experience:  the perfect balance between fun and relaxation
• Taxes and tips

Important Information:  Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Frattinnis
    French Cuisine. A la Carte
  • Gaijin
    Teppanyaki (reservations required).
  • Seasons
    Modern cuisine serving A la carte dinner.
  • St. Trop
    Gourmet snack lunch. A la carte dinner (only in season). 
  • Various Lounges/Bars

    - Bar One - Lobby bar
    - Bar Two - outdoor bar

  • Zango
    International cuisine (breakfast is buffet-style), A la carte lunch and dinner.
On-Site Amenities
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Restaurant
  • Room service
  • Sauna†
  • Spa†
  • Tennis court†
  • Water sports†

† Fees may apply

On-Site Recreation
  • Gym
    Life Fitness Equipment (18+)
  • Jacuzzi †
  • Pool
    Three infinity pools with heating options including Hydrotherapy.
  • Sauna †
  • Spa †
  • Steam bath †
  • Water activities †
    Snorkeling
    Diving (free demo)
    Windsurfing
    Sailing
    Kayaking

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9534 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sandos (Zango restaurant)

    Francisco in the Zango Buffet restaurant was amazing. Every time we sat in his section we wanted for nothing. Super kind and attentive. The food was okay, but the service is superb. we haven't tried the steakhouse yet, so hopefully it will be better than the others.

    Jan 20, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    You've Been Warned!!

    All the negative reviews are completely accurate. I have been to many resorts along the Mexican coast and this was the worst. You go to an all-inclusive for the food. The food here is mostly bad, of course with some exceptions. We tried to book dinner reservations the first day and could only get 7:00-8:00 PM after I sat there and demanded it. And no, don't use the app. It doesn't work and is not accurate. You only get to use the mediocre buffet for every meal. The beautiful picture of the restaurant overlooking the ocean is only for the special member guests. No outside eating anywhere by the pool for the peons. We booked directly so had an "exception" for us to eat there, but the lovely Inka treats you like you're trying to pull something over on her. Eyeballing, gesturing, just nasty. Room service. Forget it. They don't answer the phone and it takes hours to get the lousy food and/or water. We called front desk, concierge and room service. NO ONE answers. You go downstairs and there's literally four people at each place, they just ignore the phone. I could go on, but you get the point. Very slippery around pool and in spa. Beware. And pounding music ALL day, no breaks, that can even be heard up in your rooms, the pounding. No escape. Don't book here!

    Jan 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    People make the difference.

    Lorenzo. That’s all you need to know. This man took care of our entire family day after day and treated my father who is challenged with mobility with compassion, humour, charisma and dignity like my father was his own. Thank you for the memories.

    Jan 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Pool side cocktails for the WIN!!!

    The pool side servers are amazing. We were resting and they took care of our food and drink needs without us even having to ask. Shout out to Rogelio at the Royal Elite Pool kiosk who recommended a delicious espresso cocktail. It was the right after meal drink and he’s the expert that we needed!

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Love Sando's Cancun in the Mexican Carribean!

    The pools and entertainment are warm. Food is tasty mix of traditional Mexican & American. The beach and staff are welcoming & accommodate us with every visit to the Mexican Carribean. Special thanks to Jessica for taking care of our needs with our room!

    Jan 16, 2025
Hotel advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • General policies:

    Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet policy : Pets Not Allowed

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