Hotel Promotions
Honeymoon Amenities
Guests celebrating their honeymoon will receive a fruit basket and a bottle of sparkling wine in the room. 

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.   

Important Information: Proof of marriage must be provided at check-in.  Offer only valid within 1 year of wedding.
 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program offers the following amenities:

• Total Gourmet Experience that delights guests with exquisite culinary offerings: daily buffet breakfast with natural juice bar, lunch, à la carte snacks, and dinner
• A welcome bottle of wine and fruit plate per stay.
• Vegan menu for lunch and dinner, available at all restaurants and room service
• Homemade hamburger menu, available at select restaurant
• National and International brands, white house wine, red house wine and cocktails from 10:00am until 2:00am
• Room Service 24 hrs.
• Tennis (unlimited use of courts during opening hours and with prior reservation). Includes equipment (balls and rackets). Appropriate tennis attire is required.
• Complimentary internet service in the rooms and common areas.
• Use of fitness center of the hote (+18 years). 
• Swimming pools and solarium.
• Activities: happenings and live moments during the day and at night
• Concierge Service
• The WellFit Experience:  the perfect balance between fun and relaxation
• Taxes and tips

Important Information:  Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Frattinnis
    French Cuisine. A la Carte
  • Gaijin
    Teppanyaki (reservations required).
  • Seasons
    Modern cuisine serving A la carte dinner.
  • St. Trop
    Gourmet snack lunch. A la carte dinner (only in season). 
  • Various Lounges/Bars

    - Bar One - Lobby bar
    - Bar Two - outdoor bar

  • Zango
    International cuisine (breakfast is buffet-style), A la carte lunch and dinner.
On-Site Amenities
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Restaurant
  • Room service
  • Sauna†
  • Spa†
  • Tennis court†
  • Water sports†

† Fees may apply

On-Site Recreation
  • Gym
    Life Fitness Equipment (18+)
  • Jacuzzi †
  • Pool
    Three infinity pools with heating options including Hydrotherapy.
  • Sauna †
  • Spa †
  • Steam bath †
  • Water activities †
    Snorkeling
    Diving (free demo)
    Windsurfing
    Sailing
    Kayaking

† Fees may apply

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9557 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    You Will Love Sandos Cancun

    Came down here to celebrate my boyfriend’s birthday! The room was spectacular, our housekeeper, Monica was amazing! We enjoyed our dinners at Gaijin and Frattinis. We highly recommend they incorporate better options for the buffet for all meals as it was a little troublesome booking at the restaurants requiring reservations. Very limited options at Zango. We enjoyed all the drinks from Bar One and Zango Buffet. Diego and Christian were amazing and make the best frozen mango margaritas!! At the Fiestas party we enjoyed our service and our drinks as well from Bar Two. Our only bad experience was with St. Trop. The bartender with the glasses ignored our drink requests every single time. The drinks he would make were not pleasant or good tasting. He really needs to get mentored on his customer service. He was not very helpful either. Other than that we enjoyed our stay at Sandos Cancun.

    Feb 22, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Chose another hotel

    Staff is very friendly and helpful, food is absolutely disgusting. No taste doesn’t matter which restaurant you eat at within the resort. I cant believe how terrible the food was! Drinks are watered down and nothing but pure sugar. Also this place seems to attract a much older crowd 50-60+. They did not offer any type of nightlife or entertainment at all. Please save yourself the money and find another resort. These reviews were made obviously by people without a fun bone in their body and they must not have any taste buds.

    Feb 21, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Really good experience

    The resort was really nice, great amenities. Sometimes the service was slow but the service at restaurants was amazing. We loved pedro, he’s so gentle and kind and deserves so much. Overall a slightly dated resort but reception is super helpful. Alicia was AMAZING, best best person ever. She was so helpful, amazing customer service and always understood us and helped us. I love her.

    Feb 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good food

    The food was really good I enjoyed the meal I would definitely recommend. The caprese salad was great and I enjoyed the fish. Pedro was also a great server and made sure we had everything that we needed. We would definitely come back again and it’s worth visiting on your trip!

    Feb 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Not for us! Maybe for YOU!

    This was the last of the Sandos Resorts in Mexico for us to visit. We won’t be back - not because of the staff who are VERY welcoming! The property is much smaller than Caracol, Playacar and Cabo resorts. The beach sand is beautiful Caribbean white, though the location has a surf that is not safe for swimming. The pools give plenty of space to spread out and worship the sun. More variety in dining at the larger clubs and the Cancun cuisine was equal in variety of offerings. We missed the evening entertainment that is a big part of the Sandos experience we love. The loud pounding, driving, ear breaking, beat at the pool area started a little into the afternoon and went through till about 4 o’clock, too tough for us to handle. It is definitely a club for younger singles, wanting a more loud vibe.

    Feb 13, 2025
Hotel advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • General policies:

    Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet policy : Pets Not Allowed

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