Resort Details
- Bars
Elefante
Tortuga
Select Club Oceanfront
Theater Bar
Manglar
Sirena
Mapache
Sport Bar
- Various Lounges/Bars- Lobby Bar
- Lounge Bar
- Bar Plaza
- Sports Bar
- Beach Bar
- Swim up bar
- 2 pool bars - Various Restaurants
- La Laguna, International buffet. Breakfast, lunch, and dinner.
- La Toscana, Italian buffet for dinner and international buffet for breakfast.
- Las Mascaras, Mexican buffet. Dinner.
-El Templo, Oriental a la carte, Dinner, Reservation requiered
-La Riviera, Mediterranean a la carte, Dinner, Reservation requiered-Los Lirios, Steakhouse a la carte, Dinner, Reservation requiered
-Fogo do Brazil, Brazilian a la carte, Dinner, Reservation requiered
- Los Lirios, Steakhouse a la carte. Dinner.
- Fogo do Brazil, Brazilian a la carte. Dinner.
-NIDO – TAQUERIASome restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Internet Access
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Make your dream destination wedding in Mexico a reality. For more information and to learn about the wedding packages offered, please contact the hotel directly at weddings.mx@sandos.com. Our professional and experienced Weddings Team will customize your entire destination wedding in Mexico, providing you with the unique and memorable experience that you deserve.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteActivities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Motorized Water Sports †Water Sports Center
- Non-Motorized Water Sports- Snorkeling equipment
- Windsurfing
- Kayaking
- PoolThere are 2 pools on-site.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts on-site.
- Golf †Golf course located within a mile of the property.
- On-site Entertainment* Disco (from 23:00 – 02:00)
* Theater
* Family program
- Xcaret
- Xel-Ha
- Tulum
- Chichen Itza
- Other Local AttractionsSandos Caracol Eco Resort & Spa hotel is located on a beautiful white sand beach on the exclusive Riviera Maya, at only 45 minutes from Cancun’s International Airport and just 15 minutes from downtown Playa del Carmen. It lies on an extensive natural area at the edge of an exotic jungle surrounded by cenotes, mangroves and natural lagoons in an ecological environment for those who like to live in harmony with nature.
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
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Aquapark
Buen trato por parte de todo el grupo del hotel, especialmente el aquapark donde el trato a los niños es excelente y Carla muy simpática, la ubicación del hotel rodeado de naturaleza hace que la estancia sea diferente al resto de hoteles en los que me he alojado otras veces. Recomendable con niños
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Just got back, hated to leave!
Review for Sandos Eco Caracol in Playa del Carmen Don’t let the negative reviews discourage you – some people just have unrealistic expectations. If you're looking for luxury on a budget, perhaps you should be willing to spend a bit more. At Sandos Eco Caracol, you'll get great value for what you pay. As someone who's traveled extensively, I can honestly say this resort exceeded my expectations! The international buffet was always fantastic – there was an amazing variety of food, and as picky eaters, all four of us were always full and satisfied. The chicken strips were especially tasty! Los Lirios was a hit with my kids, who loved the pasta options, including one that tasted just like KD. For a quick bite, Nido’s tacos were delicious – highly recommend them. On Friday nights, they had a "street food" set up outside of El Nido, which we all really enjoyed. The rooms were kept clean and well-maintained. We had a minor issue with the toilet, but I submitted a request via the app, and within 15 minutes, it was fixed. The app is a fantastic tool for keeping track of everything – you can find all the info you need, and booking à la carte restaurants is super easy. Honestly, we didn’t mind sticking to the buffet because the food was that good. The Brazilian steakhouse was incredible – my husband and I agreed it was our favorite dining experience on the property. The resort itself was beautiful and well-kept, with some breathtaking cenotes that are an absolute must-try for swimming. The Mayan ruins on-site were cool to explore, and the wildlife around the resort was fun to watch. The pools were great, and the beach was restored – my daughter had a blast playing in the sand every day. One of the best things was that we never had trouble finding spots to sit by the pools or at the beach. There were always plenty of lounge chairs available. A small tip goes a long way here – even $1-2 is appreciated, and we left money in the mini-fridge each day to ensure it was always well-stocked. The entertainment was top-notch – some of the best shows we’ve seen. The costumes were elaborate and clearly well-thought-out. As this was our first time in Mexico, we were really impressed. Have travelled to Jamaica, Bahamas, Dominican, Cuba, Bermuda and saw some good shows! I’ve already recommended Sandos Eco Caracol to friends, and they are booking. The staff were friendly, and the resort was a great representation of Canada’s warm, friendly spirit. In fact, a worker even mentioned that this was the most Canadians they'd ever had at the resort, and they all agreed that Canadians were the friendliest and always tipped well. Well done, Sandos Eco Caracol! Don’t let the negative reviews fool you – this place is a gem! I highly recommend you join the Sandos Eco fan page on facebook as there is also a lot of great information on there as well!
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Une semaine parfaite!!
Nous avons adoré le resort. Beaucoup de végétation, très propre, personnel attentionné et souriant. Les restaurants à la carte étaient excellents. Grande chambre et lit confortable. Nous avons plongée tout les jours (avec Léa, Hugo, ils sont super!!! )de la semaine avec le centre de l'hôtel. Excellent service!! Points négatifs, les gens qui mettent leurs speakers pour enterrer la musique du resort ou le speaker du voisin, et la plage... Beaucoup de rochers, peu profonde (parcontre, excellent pour les jeunes enfants)
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Kids aqua park
Karla and Aurora at the aqua park were great with the kids and did crafts and made bracelets! Thank you so much! Have been to several resorts before and this one is by far the best for kids and so much to do. Big water slides are closed right now but fingers crossed they open before we leave.
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Great time!
Karla and Aurora were amazing! Such fun activities! Our kids loved them. They spent most of the day on the slides. We will definitely be back! It was our birthday and the staff here showed us such a good time. They made us feel special and we had such a good time!
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
- AdvisoryThe environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed