Resort Details

Dining
OnSite Dining
  • Bars

    Elefante

    Tortuga

    Select Club Oceanfront

    Theater Bar

    Manglar

    Sirena

    Mapache

    Sport Bar

  • Various Lounges/Bars
    - Lobby Bar
    - Lounge Bar
    - Bar Plaza
    - Sports Bar
    - Beach Bar
    - Swim up bar
    - 2 pool bars
  • Various Restaurants

    - La Laguna, International buffet. Breakfast, lunch, and dinner.
    - La Toscana, Italian buffet for dinner and international buffet for breakfast.
    - Las Mascaras, Mexican buffet. Dinner.
    -El Templo, Oriental a la carte, Dinner, Reservation requiered
    -La Riviera, Mediterranean a la carte, Dinner, Reservation requiered

    -Los Lirios, Steakhouse a la carte, Dinner, Reservation requiered

    -Fogo do Brazil, Brazilian a la carte, Dinner, Reservation requiered

    - Los Lirios, Steakhouse a la carte. Dinner.
    - Fogo do Brazil, Brazilian a la carte. Dinner.
    -NIDO – TAQUERIA

    Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.

On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box
  • Sauna
  • Shopping mall†
  • Spa
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Internet Access
On-Site Wedding Services

  • Make your dream destination wedding in Mexico a reality. For more information and to learn about the wedding packages offered, please contact the hotel directly at weddings.mx@sandos.com. Our professional and experienced Weddings Team will customize your entire destination wedding in Mexico, providing you with the unique and memorable experience that you deserve.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Activities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    There is 1 outdoor hot tub.
  • Motorized Water Sports †
    Water Sports Center
  • Non-Motorized Water Sports
    - Snorkeling equipment
    - Windsurfing
    - Kayaking
  • Pool
    There are 2 pools on-site.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court
    There are 2 tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.
On-Site Attraction
  • On-site Entertainment
    * Disco (from 23:00 – 02:00)
    * Theater
    * Family program
Off-Site Attraction
  • Xcaret
  • Xel-Ha
  • Tulum
  • Chichen Itza
  • Other Local Attractions
    Sandos Caracol Eco Resort & Spa hotel is located on a beautiful white sand beach on the exclusive Riviera Maya, at only 45 minutes from Cancun’s International Airport and just 15 minutes from downtown Playa del Carmen. It lies on an extensive natural area at the edge of an exotic jungle surrounded by cenotes, mangroves and natural lagoons in an ecological environment for those who like to live in harmony with nature.

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 26353 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful grounds decent food and service

    We went for a week with my wife and our 10 yo son. The grounds are really beautiful and there’s lots to do. The wildlife is great especially seeing spider monkeys, ton of coati’s and iguana and saw a couple agouti’s. The beach is not for everyone. The sand is nice but the ocean is Rocky front section is less rocky a calm and a lot of people still seemed to enjoy it. I like snorkeling so it was fine for me (although I like playing with my son in the waves and you can’t do that there) If you go past the first section of rocks you start to see more and bigger fish. It’s well worth it to bring water shoes. For this time of year the Ocean was very clear until about 2 then the tide would rise and it would be cloudier and at high tide a little dangerous if your out far near rocks with big waves.Best to snorkel early. At the hotel I snorkeled in the cenote that’s close to the lobby and saw some big fish and a few turtles. We also did the jade river tour and saw some fish and turtles and swimming in a mangrove forest was very cool. I did the bird tour which they said was a safari tour. Daniel gave a great tour and we saw and learned about all the local animals on sight. My son really liked the petting zoo tour where they fed donkeys, pigs and bunnies. We also did a kayak tour at the beach which was nice talking to others and relaxing. We also went out on our own which was good too. The food was fine. We like the taco place. My son enjoyed the hibachi restaurant. The buffet was decent. The water park was really nice it was open about half the week when we were there. The adults only section was very nice. We had some nice breakfast there. The pool was quiet were the main pool is more of a party. At the adults place you could grab sandwiches drinks and snacks. One small issue and tip. My wife left her clothes on the bench in the bathroom. The cleaning service accidentally picked it up and it was in with the towels and we got it back. She did the same thing the next day and the same thing must of happened and we didn’t notice until we were leaving in the morning. Overall it was a great place and the workers were nice.

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved my hair!

    I really loved the hair salon!!!! Perfect for my daughter's wedding. The stylists were very professional stylists and it was a great experience. I asked for a difficult style and it turned out great. I would highly recommend the salon for any event.

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Unique family vacation spot

    Went with our family of four (8yo and 11yo) and loved it!! Loved all the animals and unique opportunities like swimming in the cenote, snorkeling, and riding bikes to the Mayan ruins. Everything was very clean and everyone was friendly and helpful. Buffet food was average, but we were able to get reservations for all four specialty restaurants. The teppanyaki was my favorite, and my husband loved the brazilllian steakhouse. It was so cool to see all the monkeys and other animals running around and they had dispensers of mosquito lotion if needed but I only found it buggy when we did the night shows outdoors. We really enjoyed the uniqueness of this resort and it was perfect for our family!

    Apr 19, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Stay somewhere else

    0 out of 0. Service is sub par. Seems good as long as you don’t need anything. AC was broken Fridge was broken You have to book your restaurant times to eat… good luck with them writing down the correct times. Had to miss dinner because of this. For the cost of this trip, the service should have been way better.

    Apr 16, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Do NOT recommend

    What a joke. Food passable. Restaurants closed without warning. We paid extra to be on the adults only section for a superior room with welcome basket and we were put in family section with bunk beds. Lack of organization, no shuttle at the airport, waited for an hour and a half. When we went to information desk, staff was sleeping with head on counter or playing with cell phones. Will not be returning.

    Apr 16, 2025
Hotel advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
  • AdvisoryThe environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:
    Check-in Policy:
    Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed

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