Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    -Pool Bar Select Club Adults Only
    -“Riviera Blue” Pool Snack Bar
    -Lobby Bar Riviera
    -Swim-up Bar
    -Bar La Plaza
    -Ocean front snack bar for the entire family (conveniently located right next to the main pool)
  • Various Restaurants
    -Festival Grand Buffet (Main Restaurant)
    -Riviera Grand Buffet (Breakfast buffet)
    -Il Piemonte(A la carte - Italian restaurant)
    -Asiana Restaurant(A la carte - Oriental Restaurant) 
    -El Gaucho Restaurant(A la carte - Argentinian Steak House)
    -Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant)
    -Le Gourmet (A la carte - French Restaurant)
    -Blue Moon (Snacks)
    -Crêperie
    -Cupcake Cafe
    -Chayita (Mexican Grill, specializing in burritos, tacos and salads.)
    -Gourmex (a la carte Mexican Cuisine)

    Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
On-Site Amenities
  • 24-hour room service
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • Child programs†
  • Children's play area†
  • Disco
  • Exercise gym
  • Jacuzzi†
  • Medical Facilities Service†
  • 24-hour room service
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • Child programs†
  • Children's play area†
  • Disco
  • Exercise gym
  • Jacuzzi†
  • Medical Facilities Service†
  • Pool
  • Sauna†
  • Shops and commercial services†
  • Spa†
  • Tennis court
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Bike rental †
  • Children's pool
    There are 5 children's pools on-site.
  • Children's program, onsite
    Supervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.

    Mini Eco Park
  • Direct access to a beach
  • Fitness center on-site
    Spacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years) 
  • General †
    Games room: billiards, ping pong, backgammon, chess, dominoes and cards 

    Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba

    Full Schedule for activities with our Entertainment and Sports Equipment. 

    Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.

    Main Plaza for entertainment with: Stage with 
    performances, live music
  • Hot tub †
    There is 1 outdoor hot tub.
  • Pool †
    10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.

    A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:
    - A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree
    - Deep pool area with pool bar
  • Sauna †
    Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).

    Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul.
  • Spa †
    Swimming pool and solarium only for adults.
    Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).

    Spa Kids with selected treatments (all children must be accompanied by a responsible adult) 
  • Teen programs
    Teen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor 
  • Tennis court
    2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation) 
  • Water activities †
    Pool games and water aerobics. Water basketball.

    Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included)  (lessons not included, insurance fee applies). 

Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.

    Miniature Golf with equipment included 
On-Site Attraction
  • On-site Entertainment
    Nightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 25168 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Frustrating Moments

    I am still here actually. This hotel is so frustrating. What a waste of time waiting for a shuttle. It can take 20 minutes + to get a ride. There is only 1 available. They won't pick you up along the way. You must be at a "station". There are only 3. My husband lives with chronic pain and this is ridiculous. Booking restaurants is just as frustrating!!! We are a family of 5 + 2. We can get the system to accept. Not much availability too. So much time wasted trying to get in. Buffet is ok, not the best I've seen. The guacamole is spicy, the worse ever. The margaritas are terrible. Mijotos not so bad. My daughter booked a acenda and they are overbooked. She paid 12K to be told she can have it the day later. WTH!!! We will NOT BE BACK here. Too bad 👎 😪

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Jose and Miriam awesome!

    Awesome! Jose and Miriam over at sandos playacar vip lounge are a must visit duo of spectacular bartenders! They smile non stop and serve you to your hearts delight! It was a pleasure to drink there with their drink recommendations; get the Charro Negro!

    Apr 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Better than Reviews Say

    Our family of five went to Sandos Playacar with our good friends, also a family of five over Spring Break and we all had a great time. We were nervous and a little skeptical ahead of going after reading recent negative reviews of people getting sick, however we had a great experience. There were multiple pools with waterslides that was great for the kids and the frozen drinks at the swim up bars were a huge hit. The beach was beautiful and we were always able to get chairs in areas we wanted. The shows and games each night provided good entertainment options and the weather was perfect. The food was ok - not great, but once we figured out what to get where it was alright. Breakfast at the steakhouse had a made-to-order omelette bar and the steak tacos were good. There were always chicken nuggets and fries available for the kids. Guacamole was disappointing. We did go into Playa del Carmen twice for dinner which was fun and not too long of an Uber from the resort. We also booked an excursion through the concierge - snorkeling with the turtles and the cavern tour. This was the highlight for everyone - very cool experience. Overall, I'd recommend Sandos to anyone looking to go with their family. It is a huge property and there are shuttle services available, but I enjoyed walking through the property and it was certainly manageable for all of us, including our 4 year old. Other random note, make sure you pack enough sunscreen -it's incredibly expensive to buy any at the resort stores.

    Apr 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Visit Spa Del Mar at Sandos Playacar

    Do not skip Spa Del Mar when you stay as Sandos!!! The staff are friendly, peaceful relaxing setting with sauna, hot tub and pool (thank you Ale and Jared for your hospitality!). And most importantly, LIDIA!!! Wow wow wow that was one of the best therapeutic massage and facial combos I have ever received. Cannot recommend Spa Del Mar and Lidia enough! Thank you - Lidia, Ale, Jared & Team!

    Apr 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful beach! Lovely family vacation with a great location

    Cons: The family room was spacious enough, not exactly up to date and a bit run down, but was clean. Room service menu wasn’t large, but was serviceable. The restaurant selection was fine; dinners were not excellent, but were also fine. Very large resort, pretty long walk from the lobby to beach, but shuttles were pretty easy and ran fairly frequently. Pros: THE BEACH! Beautiful, placid water, super clear, wide beautiful white sand beach, soft sand in the water. Just gorgeous. Many water sports available. The location in Playacar was awesome, very close to the city center and shopping strip. Fairly easy to get restaurant reservations. Several nice pools, plus a good sized waterpark with a smaller one close to the lobby. Breakfast was excellent every day. Overall a very nice experience for a traveling family.

    Apr 17, 2025
Hotel advisories
  • AdvisorySpring breakers are not allowed. Minimum check-in age is 18.
  • AdvisoryThe environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy:
    Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Not Allowed

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