Secrets Akumal Riviera Maya - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

13641 reviews

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  Anniversary Visit

  This was our first visit to Akumal ; we visited Maroma in 2015 and 2016, and Playa Blanca in April 2024. Check in/out - super super easy. We arrived at 11am and went right to the preferred club to check in. They let us know to come back after 3pm for our room key and to go ahead and enjoy the property until then. Check out we completed on our last night so we didn’t have to worry about it the morning of our departure. Preferred club - didn’t feel especially worth it here. No preferred pool. The lounge was fine, had some snacks all day and books to borrow, board/card games. We had a PC ocean view king room 5309 and the “ocean view” was laughable. If I stretched on my tippy toes and squinted I could see a small speck of the ocean lol the included hydrotherapy circuit was really nice and we enjoyed that perk but we would not book PC again here. Pools - the towel/chair game is in full force here. Granted we went at high time, but by 745am there was not a single chair to be found at the front two pools. Concierge does their best and will remove belongings if left 40+ mins before 10am… but I can’t imagine being a guest here and getting told “sorry, nowhere to sit.” We saw people setting their belongings on the ground because they just had no choice. Otherwise, pools were nice overall. Amazing service by the pool - special mention to David the concierge who always helped us get set up for the day, and our fav waiter Samuel who truly made our week. He was so kind and worked incredibly hard every day. Beach - if you like long walks on the beach, this may not be the resort for you. Not very far to go either direction. Obviously close proximity to the snorkeling. We set up a snorkel tour with Chino on the beach and it was really nice to be able to walk over and do that versus having to do a transfer. We also saw many fish and some rays right in front of the hotel. We booked a Bali bed on our last day as it was our anniversary. The service was okay - we had more attentive service at the pool than our Bali bed. Food - the food was so good. We really had zero complaints. We ate at Himitsu (regular menu), AkuMart food stations, Portofino, Seaside for both lunch & dinner, and Market Cafe every day for breakfast. Himitsu is our fav every resort, so good! Rooms - rooms were nice. Nothing super special. Housekeeping was great and we declined turn down service because it just didn’t work with our evening schedule. We didn’t mind though. Grounds - very very very lush and lots of paths to get lost in haha we just always enjoyed the scenery and eventually found where we needed to go. LOTS of wildlife!! Iguanas and raccoons everywhere. If I had to complain about one thing… we traveled here for our 10th anniversary and mentioned it to our e-concierge, preferred club check in, building concierge, etc and absolutely ZERO was done for that. Previous secrets visits they’d decorate the room, a special dessert at dinner, etc. and we were a little let down that nothing was done to help us celebrate. We enjoyed our visit and it was right for the price. We preferred Playa Blanca but wouldn’t hesitate to return to Akumal since PB has been priced ridiculously high. The staff here were absolutely amazing and everyone was so hard working. They truly made our week!

  Mar 30, 2025
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  Don’t go just cuz it’s a Secrets. Check into others before going here

  Ocean view room they first put us in did NOT have ocean view. We had to go inquire about it thinking they put us in wrong room but they said it was Ocean view. We could not see the ocean behind all the trees so they did move us but while waiting for them to move us we had to be out of first room by 11 and could not go to new room til 3. With the price you pay you should be able to have some type of a room accessible. The restaurant selection was only so so. AND just know that all But two restaurants men have to wear pants. No golf shorts or nicer shorts PANTS Good thing my husband wore pants to the resort so we could actually go into more then just two restaurants Also the pool/beach chair situation is a joke. You can’t reserve any chairs with your concierge it is first come first serve and if you leave chair for more than 30 min “pool police” take your stuff. We have stayed at other resorts and so far there has been the worst. I would have thought being a Secrets Resort it would have a lot better

  Mar 30, 2025
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  Clean and safe

  I give this a 4/5 because no place is perfect. Stayed in room 1201. The room was clean and we were offered this room on site as an upgrade from a junior suite with walk out pool. There is a third party company on site that is moderately pushy in buying into the Hyatt brand but it’s not a time share. Or at least those of us who understand the facts it’s just a way to suck money from you making you feel good but really it’s a glorified scam to put you in a position of discounts. I would say this is still not the way you ever want to go. We went thru the presentation and said no. Then had to say no again. Then no about four more time for the last presentation to ask us to leave the room. Obviously their tone changed from nice to get out. But the trip was a success and the weather was beautiful. Pool has algae and I feel like they know it but are not sure what to do. I saw several important local people in the pool area taking photos of the water and concrete. It’s obvious the pools need drained and scrubbed but what do I know. Food was a 4/5 too lots of options The resort is beautiful and clean and the community bathrooms are clean as well Wheelchairs and scooters are able to get around well. The patrons we saw were mostly from England and overseas. All in all I place to return to minus. This resort is 1.5 hours south of Cancun. Be ready for a long day if traffic is bad.

  Mar 28, 2025
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  An Awesome Experience

  Our Concierge Karina has made our trip very special and handled EVERY request quickly and professionally. The staff is very upbeat , polite and ready to help. The Facilities , Rooms and grounds are meticulously maintained. The Food is Excellent. It has been a pleasure to enjoy this experience.

  Mar 28, 2025
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  Secrets Akumal take 6 x

  Arrived March 17-24. Had another amazing vacation. Check in was flawless . Karina ( building concierge) was attentive and super awesome! Rooms are spacious with lots of storage. First few days at the pool, staff was taking down room #'s and names (that's changed since we were there last) and told someone had to be at our chairs at all times. Then they were giving us 10 min away. Finally due to circumstances they gave us 40mins to eat then be back. Like I said that's something new. Probably someone abusing the lounge chairs. Shout-out to the pool concierges David and Antonio for their kindness and always making sure everyone had fun. Pool waiters Abraham, Karla and Fillipe for remembering our drinks and swiftness in getting them there! The bartenders at the snack bar Jorge and Mario for always making sure we had the best of the best! Beach waiter Hector (AKA The protector) you are the best and irreplaceable! The entertainment team was truly motivating and I absolutely loved Lizbeth. Can't wait to see everyone again in September ❤️

  Mar 27, 2025