Secrets Aura Cozumel - All Inclusive

Customer ratings & reviews

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  Secrets Cozumel continues to be one of our most favorite places in the world for vacationing.

  Secrets Cozumel continues to be one of our most favorite places in the world for vacationing. We usually go down around Valentine’s Day for a nice romantic get-away. We like to go in February to take a break from the cold and gloom of the US Midwest winters. And this is the time of year during the dry season with perfect temperatures. We found Cozumel on a cruise about 15 years ago and have been coming back ever since. After a few cruises to Cozumel, my wife suggested staying on the island. After doing a little research we found Secrets rated overall one of the best resorts on Cozumel. So, we tried it, and we have been returning for several years. Now, we know where to eat for whatever we are hungry for, and what activities are available that we enjoy. We have also got to know many of the amazing staff. The view, the beaches, and many of the staff members are why we come back year after year. For example, Hidi was a young activity director our first year and has grown in her roll and now her son is performing in some of the activities and performances. This year he was a very handsome cupid with his wings and bow helping couples to fall in love all over again on Valentines Day. Hidi continues to be our most favorite person at the resort. She is friendly, outgoing, and always makes us feel welcome and special! Christal at the newer pizza place also provides one of the best meals we have ever eaten on property, and she provides amazing service. Jenny, Rosana and Kenia at the Market café also provides wonderful service, and I could go on about others of the staff. Sure, there are a few that are less than friendly and there are those that act like you are an inconvenience to them at the dining areas. We run into a few of those rude folks some years as well, but try not to let them ruin our experience. You should report those that are rude so the resort can weed them out and make the experience better for everyone. We too have visited more polished resorts that provide more pampering, and where you may not have to deal with the AC not working or running out of hot water or waiting hours for beach towels. But the sunsets viewed from the sky lounge, our wonderful staff friends, coupled with the experience of a long walk on the beautiful beach is why we feel Secrets Cozumel is one of the best vacation spots in the Caribbean. For the adventurous, Cozumel also offers lots of fun activities like a jeep tour of the island, or a snorkeling and diving tour. And we often enjoy a shopping trip into town to buy clothes, leather goods and fun souvenirs. If you like jewelry, Ricky at the Secrets resort jewelry store is always friendly, knowledgeable and gave us a great deal on a beautiful new ring! If you are a couple that likes to take walks along the beach, it is always a good idea to bring water shoes. Although the beaches look white and sandy, they are not made of white sand like you may be accustomed to on the US Siesta Key and Daytona beaches, or Grand Cayman and Punta Cana beaches. But rather Cozumel beaches are mainly crushed coral and seashell fragments. The uniqueness of these beautiful beaches only adds to the allure of Cozumel. We usually take a couple of pair each so one pair can always be drying. And one of the most attractive attributes of Cozumel is the safety factor. In all the years of traveling to Cozumel, we have always felt safe anywhere on the island! We like reading other travelers reviews before traveling to a new place to get helpful information or insight, so we hope you find this review helpful.

  Mar 24, 2025
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  Beautiful resort and incredible staff!

  This resort is incredibly beautiful! We had a wonderful time as the entertainment team (Arbey, Luz, Edwin, Heydey…just to name a few!) had us engaged in many fun activities. We loved all the entertainment! While all the food was wonderful, we were completely spoiled by the delicious breakfasts…especially for me who has to be gluten free. Having gluten free french toast with a colorful array of fresh fruit was an absolute treat. Captain Rosana, Hostess Kenia, Chef Ricardo and all the wonderful waiters and waitresses of the Market Cafe have our highest regards. Having so many gluten free options for meals helped make my relaxing vacation even more relaxing. I am so grateful.

  Mar 24, 2025
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  Awesome Staff

  First and foremost, I’ve seen all the recent reviews and am aware of what’s being experienced. I want to share my experience as accurately as possible as I lounge by the pool. The one thing that is clearly noticeable is the staff and assumedly the training program. This resort has the best staff who provide exceptional service with kindness and a commitment to making sure their guest have a relaxing vacation. Aside from the awesome staff, the physical plant, as well as the preferred club differences, leave much to be desired. 1. The sewage smell in the rooms is sometimes stout; maybe it’s usual for island properties but it was foul. 2. The bathtub water drained through a trough into the shower drain. 3. Exterior needs painted. 4. Interior needs updated/painted . 5. The liquor at all bars outside of the preferred club lounge is bottom shelf. 6. The juices used are so sweet that it’s hard to drink. 7. Old, weathered fake shrubs are being used in the landscape. The committed staff make me want to ignore issues and return. Thank you staff!

  Mar 24, 2025
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  Great friends vacation

  Beds are comfortable and the room was always cleaned. We never went hungry, a good variety of restaurants to eat at. We went with 2 other couples and always had something to do or see. We went during St. Patrick’s week and they had fun things planned. Snorkeling is good in front of the resort. Also, make sure to bring water shoes, it is rocky getting into the water. If Adrian from Adrian Cozumel is hanging out in his boat, be sure to take him up on a snorkel tour, it is great.

  Mar 23, 2025
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  Wonderful place to spend with very special people. We loved it!!

  We had a wonderful time celebrating our big birthdays. The staff was so friendly and treated us great. We enjoyed all of the shows and the activities provided by the staff. The waiters and bartenders were pleasant and always willing to help.

  Mar 23, 2025