Location
Puerto CaleroProperty information
{{title}}
Resort details
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
8718 reviews
-
Nov 20, 2024Lovely relaxing week
We spent a lovely relaxing week at Secrets Lanzarote. It wasn’t our first trip to Puerto Calero but was our first stay in this hotel. We arrived about 1.30 pm and our room was available so that was a bonus. As other reviewers have said the staff are absolutely first class and we had a really good check in experience. We were unsure about whether to go ‘privileged’ or not - it was quite a lot extra and I wasn’t really sold on the benefits. In the end we decided not to and I was quite happy with that decision. There were always plenty of sun loungers and the pool wasn’t too cold to swim in. We only ate in the buffet where we always found something we liked. I wouldn’t rave about it but it was good and the staff serving and clearing tables were really friendly and efficient. My only surprise at the buffet was that a lady in her dressing gown and slippers at the evening meal wasn’t told to go and dress more appropriately. It’s a lovely hotel and if you are looking for a quiet relaxing week I wouldn’t hesitate to recommend it. The reason for 4 stars rather than 5 is that we have stayed in similarly good hotels that weren’t as expensive.
-
Nov 20, 2024Great place for a winter break.
Very high standard rooms. Excellent staff and entertainment. Good food and lots of choice at the various restaurants. Great choice of activities including Pilates. Isabel the instructor was really friendly and the classes are open to all levels of experience. Highly recommend. Nightly entertainment really good and varied.
-
Nov 20, 2024
Great Pilates and great entertainment.
Lovely hotel with excellent facilities. We did Pilates every day with Isabel. She was brilliant and really helped everyone. The entertainment every evening is very good. Great singers and dancers. Highly recommend. This was our third visit and we will be coming again in February.
-
Nov 18, 2024
R&R at Secrets
Nice hotel - great room with view but with some minor updating required. Very clean and tidy. Room service was excellent as was the porterage. Pools were a bit fresh but ok for a dip - it is November!!. Very well maintained though. Didn't use the Spa this time but always been great in the past. Breakfast in the World Cafe was good but very busy. This is our forth or fifth visit and we will be back.
-
Nov 18, 2024
Nice hotel in a lovely location!
I have just returned from a week here with family and friends. On arrival at the hotel, I did have a few issues with my room but these were quickly sorted by the hotel. The hotel has a number of restaurants and as we were all inclusive, we did decide to try them (originally we had planned to go out for dinner). Bluewater Grill is by far the best - beef tenderlion comes with a coal stove where you can cook to your desired taste. We found Portfino to be the worst - staff were rude and food was tasteless. Oceana was nicer but not amazing. The staff at the pool and pool bar are lovely, as were the staff bu the sushi bar of an evening. We didn't watch any of the evening entertainment as we used to eat a bit later. Rooms are nice although the walls are pretty thin! You can hear toilets flushing and people moving around (more so if you have your a/c off). The hotel is in a lovely location, perfect for a week of sunshine and if you get a good deal to add all inclusive then it's worth it for the drinks and breakfast/lunch buffet alone.