Secrets Papagayo Costa Rica - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

5551 reviews

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  Ups and Downs

  Although we had a wonderful rest we do feel we should feedback some valid downfalls to this hotel as we were informed it was a couples, quiet and romantic location. This is incorrect. We feel it is a four star and not a five star hotel. We had to constantly ask for towels and drinking water in our room. There was a lack of tea and various items missing daily in the buffet restaurant. The hotel also hosts weddings every weekend and this brings large groups. The main pool is a rowdy pool and has a 'spring break' atmosphere which is great for some but when you are told that this is a couples hotel and it has a chilled romantic vibe this was a huge shock. There is a quiet pool but you are cut off from the activities and daily classes and there is one restaurant at this pool. We have also taken this up with our tour operator. A huge negative also was our room and the adjoining door to the next room. I was told this was from when the hotel was a family hotel in the past. We heard everything that the guests got up to and obviously vice versa which for us was very uncomfortable and not at all private. The sun bed situation that other reviewers have mentioned unfortunately does exist. Fortunately I am an early bird so had my bed every day but I was there at 6am and by 7am most beds were taken. More beds are needed and parasols. We wouldn't return but we would like to thank the staff for trying with the resources that they have and the pool staff especially make an effort daily to entertain everyone. The drivers around the resort deserve a shout out for their impeccable manners and friendliness.

  Mar 25, 2025
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  Don't waste your money

  Worst so called 5 star ever visited. Disgusting food everywhere, very weak drinks, and be up at the cracking of dawn to get your sunbed (and I MEAN DAWN). Only 60% occupancy and still no beds. You have to use the shuttle to get anywhere that is up hill. Very steep.

  Mar 24, 2025
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  Costa Rica Vacation

  bed is comfortable with wonderful cotton sheets that keep you cool and comfortable staff is friendly and outgoing in all areas. Love the fun activities you can participate in as well spa is wonderful and best massages and facials, they really know how to take care of your personal needs

  Mar 23, 2025
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  Honeymoon Stay – Beautiful Resort with a Few Quirks

  We had an amazing honeymoon at this resort and would absolutely stay here again! We stayed for about a week and were busy every day exploring Costa Rica—visiting national parks, going on excursions like fishing, ATV tours, and a chocolate experience. The location was perfect, giving us access to the ocean, rainforest, and mountains all in one place. One of our favorite parts was swimming in the ocean on hot days—the water temperature was just right! The resort itself never felt crowded, and we really enjoyed the adults-only atmosphere. We chose to stay in a bungalow suite to save some money since we weren’t in the room much. It was comfortable overall, but because it’s set up as a duplex, we could hear our neighbors pretty clearly. Also, we noticed some animals crawling in the walls at night—understandable given the jungle surroundings, but still something to be aware of. The food was hit or miss. Some meals were pretty good, but most were just okay. We would have loved fresher options and a better variety of fruit. Despite those small drawbacks, we had a fantastic time and would happily return. The combination of stunning nature, ocean access, and adventure opportunities made this an unforgettable trip!

  Mar 22, 2025
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  Amazing!

  Very good experience. The entertainment team was wonderful. Giovanni, Alison, Francis, and Mauren were all wonderful. The food was always amazing and the staff was friendly and attentive. The rooms were always clean and taken care of when room service came to clean.

  Mar 20, 2025