Secrets St. James Montego Bay - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

10173 reviews

• 

  Sorry,but i was expecting a nicer place.

  Well,this was our first Secret ever. Though we do go often to Jamaica .We love Jamaica. We were in Jamaica in mid last December..as an example on how often we do go. I was expecting a way lot nicer and better then this place. It is due to be updated in most of the place. The lobby,gees get some better chairs for the guests when they arrived those desks ,,the lobby is so dark and I was just expecting so much nicer…. There is a piano bar right next to the lobby,,those curtains and the rest must be the same as when they builded that place. The staff,i would say that most of them are very nice,but let s say i did felt that some of them were not happy being there. Talk about the food, at the beach for lunch we do like to sit down near the ocean and have a drink of wine and relaxed. They have two places,but both have pretty much the very same menu as choices,and that stays again the very same all week long. For dinner,no reservation needed,this I do like and not sometimes. To have places outside to eat,you needed to be in line early ,otherwise you had to be inside! We don’t t go to Jamaica to eat inside restaurants,,and that is for breakfast,lunch and dinners. The food was ok,,but never like the places that we are used to go at the very same prices.Took a long time to get,other times it was cold,,etc etc Now for drinks.If you want a beer in a can on the beach side,forget it. Those bars don t serve you those cans,,only draft beers ,,which i hate,and wont drink.For the money we spend there,please serve those guests cans not that draft ,and i mean it s not a choice,,NO CANS HERE..which is very unpleasant for what you charge.. The bar guy will tell you,you need to go at the lobby to get Red Stripe beer in a can,,though you will be lucky in the afternoon if they still have them,i was turned away twice about that issue. The point is,,why should i have to walk all the way inside to get a simple beer can..?????!!!!! Am I in Cuba at a 3 star Hotel!? I met this person also,that drank only GreyGoose vodka. Same thing for him,,could nt get it at the beach bar,,even if he paid Premium like us..had to be in the front lobby. He was pretty unhappy about that,,and he will not go back,like us. Simple things ,but those simple things ,,will make tourists like us not to go back. Cleaning ladys were really nice ,and did great jobs.. As for the hotel at nights,, Some darn people were talking in the hallways at late hours waking us up talking like it was 10 am,,that was really annoying too. This happened three times,and it was like really late. So as my final review ,i am not impressed . Will not go back. We have way better places for the very same price in Jamaica, Mar

  Mar 26, 2025
• 

  Just an Average Experience

  My husband and I just returned from a 6 night stay at the Secrets St James Preferred Club Montego Bay. The resort is pretty and is on a really nice stretch of beach. Our room was on the bottom floor and was nicely appointed. I booked this resort based on a few options. It is close to the airport, they advertise top shelf liquor and gourmet dining at 9 restaurants. There are only two bars that serve top shelf liquor the Piano Bar and the Marlin Bar. The pool bar was awful. Servers while friendly but were slow and stingy on liquor in the drinks. Could not get Absolut or Titos at the pool bar or Tanqueray Gin. No fresh cut fruit either so if you like lemon or lime in your drinks forget it. Syrupy mixes for pina coladas and daiquiris. My husband and I are both gluten free by choice and do not eat certain foods like fried options. Wherever we go we never have any issues with finding something to eat. There were options here but the food was subpar at best. The buffet is only available for breakfast and lunch no dinner buffet option. The beef was tough and one night my husband actually got bad steak at E Patio the mexican restaurant. He also got two tough steaks at the French Restaurant Bordeaux. We did manage to have lamb at Bordeaux which was good, not great. We also ate at Altitudes located at Breathless next door. Awful!! View is beautiful but that's where the experience ended for us. They served our meal so fast and didn't ask how it was. Lamb there was tough. Wine is subpar as well. Japanese restaurant is ok. Did not try the Italian option. Secrets has a wonderful reputation; however, this resort is taking away from that. We had no issues getting pool loungers as the resort was provably at about half capacity. Our bed was very comfortable as well. We did a wonderful couples massage at the Spa and enjoyed their Hydrotherapy pools and jacuzzi as well. We would not return to this resort due to the subpar food and liquor choices.

  Mar 26, 2025
• 

  Vacation

  Wait times for dinner are way too long. No great options besides waiting for 2 hours . Also dinner food quality was poor. Resort has greatly declined since staying here 5 years ago. Not uo to the secrets brand. Food quality has drastically decreased.

  Mar 25, 2025
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  Secrets St James

  Pillows were to hard Food was excellent. Service was a 9 out of 10. Grounds were beautiful. People at the resort are beautiful and kind. Be careful at the beaches in Jamaica. I stepped on a sea urchin no warning given anywhere. Wear your water shoes should be fine. I had them but hind sight is 20/20. Ended up paying $950.00 out of pocket. Nurse, taxi hospital and Dr. Was told at hospital it happens about daily if not every other day there.Bought travel insurance $59 in December when planning. Best 59 bucks I ever spent.

  Mar 25, 2025
• 

  Okay

  Over all experience was pleasant. A few promised amenities were not received. Food was okay at best, ordered the lobster at Altitude and it was spoiled. Butler service was amazing. I would return to Jamaica but would prefer to stay at Breathless.

  Mar 25, 2025