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374 reviews
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Oct 24, 2024Nice hotel and beach don’t expect good service
Hotel itself was great clean and tidy food was good breakfast was just like being at home (Fried bread as well) What we found was there staff we’re miserable as sin and often looked tired yawning often during service Plenty of sunbeds and shades pools good as was beach was nice own private area
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Oct 14, 2024Lower your expectations and compare it to 3 star hotels.
It really is just a dissapointing hotel. Staff are poorly trained and rude. (obviously there are exceptions, but the majority), nothing is anyones job, if you want a table at dinner, the best ones are not laid, if you ask "can we sit here" , tantrum from waiter at needing to lay it. Drinks are so hit and miss, you can order the same drink form 4 waiters you get 4 different drinks. Reception staff (and these inc managers) are the most useless and rude. Everyone is miserable. Go on a similar holiday to Turkey, the staff can not do enough for you, the peope in the bars and restaurants in Turkey are so friendly and hospitable, come to bulgaria it could not be more opposite. And i say this as someone who gave it a second chance, I came here in Sept 2023 and 2024. A niggle of mine is I like ice cold aircon, but they set it to a minimum of 20'c which is just not cold in my opinion, 28'c outside, I want respite in a cold room, but not possible. WHY, does the whole Lobby bar, reception, lifts and Eclipse bar smell of sewage, every day and night, potent over bearing sewage smell, thats obviously offensive to everyone as people avoid the right hand side of the massive space where its most potent! feels like a 2 star dive when walking through those central areas. There is a non smoking section, but forget that, there was a staff birthday party one night, the hotel staff, reserved 50% of the out door seating space for a party of 15 hotel staff, that were rude to anyone who went to sit down with out knowing it was reserved, literally calling them stupid for making the mistake, all smoking in the non smoking section, offering to fight people that raised the issue and the staff actually working ignored everyone else to cater for the staff party. It is generally kept pretty clean, but there are areas its apparent are not designated to anyone, so no one touches those areas, so dirty glasses and crockery etc build up and " not my job [shrug]" The food is dull, really dull. its basic, poorly cooked, obviously recycled, Chinese night on Wednesday, over cooked dry duck leg special... Thursday, Cold duck leg salad, this theme is repeated everyday, with bizzare concoctions. I have a sweet tooth, but never had dessert, the most boring little cakes, 6 different looking things, all taste the same, the "special hot dessert" 5 out of 7 nights was tinned apple in caramel sauce that was flavourles and thickened with gelatine, only reason to do this is to be cheap and not use double cream, 6th night, tinned fruit salad in the same sauce, 1 night was different, a rice pudding.... all bland. This is a 3 star hotel residing in the building of a former 5 star. Its a bit cheaper than some other options.... trust me, pay the extra... or compare it to 3 stars in other areas, its more comparable by far. I also had family in Dreams next door to secrets (we basically drifted between the two as they are owned by the same people and they are in one compound. Dreams is a lower star rating, its not great either, the drinks in dreams are aweful, the food is equal, sometimes more choice as its a much bigger hotel, the staff are the same, rude, scruffy, resent you for asking them for anything, very dated, more so than secrets, but its cheaper i believe. I really dont think either are worth the money, they do a good job making it look on Jet2 and Tui like really luxurios hotels... not the case, avoide the hotels, avoid Sunny beach (dirty, scruffy, not family friendly, feel like you're going to be mugged when you walk around the town).
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Oct 11, 2024Nice hotel. Food and entertainment letting it down.
Hotel location: 5/5 Rooms: 5/5 Cleanliness: 5/5 Staff: 5/5 Food:3/5 Facilities: 5/5 Spa: 3/5 Evening entertainment:1/5 Cons: Food very repetitive night after night. Poor choice, over cooked, warm ish.. . The à la cart restaurants were closed. Alcohol brand options were limited. Spa rooms cold, no relaxing music, poor atmosphere. We went to dreams and booked the massage treatments there. (Lots to choose from) Pros: Rooms are big, clean etc Indoor pool and facilities great. Gym good Went off peak so was nice and quiet, By far one of the better hotels in sunny beach. Staff are friendly Nice adult only vibe Suggestions: Improve food options, live cooking stations, more choice in meals, deserts etc Italian theme - no change in food. Pizza and paste was the same. Evening entertainment poor. Loud, poor singing. More alcohol options/ cocktail options.
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Oct 09, 2024Thank you for a lovely stay
Excellent impressions from this place. We had a breezy 2 weeks of complete comfort. The staff consists of young, relaxed, friendly, professional and efficient people that create a very light and lovely atmosphere. The whole place is maintained immaculately, the food was good and varied. Kudos for the freshly squeezed fruit juices in the morning, the full frame of raw honeycomb on the breakfast buffet on occasional mornings, quite good wines...The junior suit was very comfortable and the coffee machine was stocked with decaf pods as an option,which was great... I could only recommend this hotel
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Oct 09, 2024
Fantastic Chill at a lovely Hotel
Lovely hotel,spotlessly clean in all areas,super comfy beds,massive walk in shower fantastic sunset from our room.All staff were lovely especially Aysun in the lunch time restaurant she had such a beautiful smile went out of her way to assist us. Always plenty of choices to choose from at meal times. Most of the Entertainment shows were great.Fantastic pools and only a short walk to a lovely clean sandy beach.Well done Secrets glad we booked last minute had a good deal for well earned Chill!😊😍will be back.Thankyou.