Opening 2023- Experience a lush and mystic jungle with a luxurious ambiance at Secrets Tulum, an adults-only haven featuring nature-inspired elegant designs by award winning architect Michael Edmonds. Perfectly situated in the heart of historical Tulum within the Luxury Aldea Zama Complex, both jungle and beach club locations, with exclusive beach access nearby the resort surroundings will astound its guests as they embrace every element, while the nearby city of Tulum fuels exploration to ancient Mayan sites and, just a short shuttle away, the Secrets Tulum Beach Club provides lively atmosphere.
This rejuvenating escape offers a truly immersive experience with 300 elegant Junior suites and a Secrets Villa at the beach club, cenote style pools connected by a lazy river surrounded by white sand and jungle endemic vegetation, wood decks, and an exclusive rooftop lounge with pool, swim up bar and fire pits.
Guests enjoy Unlimited-Luxury®, where everything is included – from limitless gourmet dining and top-shelf spirits to exciting live entertainment. Or they can spend a night out at a neighboring property with the Sip, Savor & See dining experience, relax by one of the sparkling pools, join in on one of the many of daily activities offered or indulge in a rejuvenating treatment at the world-class Secrets Spa by Pevonia.
Location
TulumProperty information
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Resort details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Disclaimer : *The hotel doesn’t provide rollaway beds.*
Customer ratings & reviews
TripAdvisor traveler rating
949 reviews
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Dec 22, 2024Disappointed in Secrets
We frequent Secrets and we actually considered it our favorite chain resort until this latest stay in Tulum. We stayed at Casa Zamna and it was a huge let down. Mostly due to our Concierge Antonio (Tony) who pretty much ghosted us the entire stay even though he was clearly getting my WhatsApp messages. Found him around the resort laughing it up with other guests as he ignored us. Completely ruined our experience. Had to lean on another Concierge to get the things we needed like FOOD, which was so crazy to me. His name was Emmanuel. So grateful for him. We stayed in the Oceanfront Master Suite - King. We had to change rooms due to the first one being SO loud seeing as it was right next to the specialty restaurant at the beach club & water leaking all over when it rained. Guess what? The next room they moved us to was no better. You literally hear everything but at least no water leaking everywhere. When I say you hear everything, you can clearly hear the conversations people in the restaurant were having & the people above you. I know all their drama. 🤣 It could just be the Oceanfront rooms because the others were not near, on top or next to the restaurant. But I come for the ocean views. The beach was BEAUTIFUL. The only highlight of our trip. Beach club is fun & relaxing. The beach staff was great & accommodating. I didn't eat too much at the beach club but what I did have was delicious. The food at the restaurant was slightly below average, but edible. We didn't go to the main resort for dinner because it's a pain (you have to take a shuttle), but we should have and we recommend those staying at Casa Zamna go to the main resort at least a few nights for hopefully a better meal. You can also try restaurants right outside of Casa Zamna. So many choices it seems. But you shouldn't have to do that after paying for an ALL INCLUSIVE experience. If the beach club restaurant was so exclusive to us, they should have better food. Room service was frustrating because things were forgotten and orders wrong. Food wasnt consistent day to day. Overall, a huge let down. All the Secrets resorts I've been to and even other resorts, I was devastated when it was time to go home. This resort? I couldn't WAIT to get on a plane to go home & I LOVE VACATIONING. This was even a shorter trip to begin with. We usually do 5 full days, be we only did 3. So glad we did! Would not recommend and will not return. Hopefully I can get the disdain of this experience out of my mouth so I can give other Secrets Resorts a chance, because I truly have loved all of my experiences with them up until this recent stay. If I ever return to Tulum, rest assured it'll be a different resort.
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Dec 19, 2024The perfect vacation for couples
Secrets Tulum was an incredible, relaxing vacation! The resort is beautiful and never felt crowded because there are so many pool/dining areas. The beach club was so gorgeous and only a short shuttle away from the hotel. We enjoyed getting to ride through the streets of Tulum to get there, so don't be discouraged by the short drive. Definitely best for a relaxing couples vacation and not for partying. The staff was incredible, room was great and overall an amazing experience. We paid for the preferred club level and felt it was totally worth it for the elevated dining and service. Also, don't miss out on hydrotherapy at the spa!
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Dec 19, 2024our holiday was completely ruined
If you want to get a good rest and service from your vacation, think 100 times before going to this hotel. We bought a vacation at the Secret Tulum Resort and Beach Club from December 12 to 24, 2024. From the first minutes of our stay at the hotel, we were disappointed. 1. The appearance of the reception is in no way similar to any hotel of the Secret system. We have been to many hotels of this system (Maroma, Akumal and Moxche) and have never been disappointed No one offered a welcome drink, did not give a towel to wipe our hands. Everything looked like we came to a 3-star hotel. 2. Upon entering the room, we found that the mosquito net on the door was broken. We told the workers, they promised that they would fix it. Today is the third day and only today, after several times of our appeal with this problem, they fixed it. 3. Now about the food. The food is terrible. The fruit is rotten. All the food is in pots that are heated on alcohol burners. Yesterday at lunch at the buffet we asked to fry a piece of meat for us, we asked to add salt and pepper to it, to which we were told that they did not have pepper. The meat was not marinated in any way and there was not even pepper to give it any flavor. The meat was tasteless, tough. It was impossible to eat it. At dinner we were at a steakhouse restaurant. First we waited in line to enter the restaurant for 1 hour and 20 minutes. We went in and waited another hour for them to bring us bread. The waiter never came up to us and did not ask if we wanted anything (a cocktail, juice, etc.). We have never encountered such service in hotels of the Secret system. We ordered a T-bone and a ribeye steak. The steaks were very thin, of an incomprehensible color and with some kind of distinct smell. The smell does not at all resemble grilled meat. In previous hotels of the Secret chain, this has never happened. 4. The show, disco and evening entertainment are broadcast right here, where the reception is located. This is very strange, since this is a place where people are constantly passing in one direction or another. 5. The beach club is located 20 minutes away from the hotel. The bus runs every hour and a half. If you did not arrive on the first bus, then there is nothing to do there, since there is no place where you can be, all the beach beds are occupied, a very, very small relaxation area. 6 . The service in the bar can be called absent. They make drinks just somehow. The bartender does not pay attention to you at all when you approach. 7. There is not a single waiter to get a drink either in the pool or in the lobby area. The beach beds near the pool are very very low, if this person is old, he will have a big problem getting up from them. In the evening, there are only 3 restaurants open, and on Friday only one was open. You can't call these restaurants a la carte, because people come in beach flip-flops and shorts, although there is a dress code, so it resembles a cheap cafe, not an evening restaurant. The floors in the room are all in some kind of stains and it seems that they are dirty all the time. We just don't understand how this hotel can be called a secret, since there is not a single position here related to the secret of the chain of other hotels. We recommend everyone who wants to get good service from their vacation to think a hundred times before visiting this hotel. And for your information - the depth of the pool in the rooms with access to the pool is a maximum of 90 cm. The same is true for the pools on the roof. The depth of the large pool is 1.2 m. We were forced to buy another hotel and move out of this hotel earlier, on December 17. We are very sorry for the time we spent at this hotel.
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Dec 18, 2024Disappointed
I am afraid this resort is not what we expected for a high rated secrets and will not visit again. First of all the sand. They have tried to create a beach like atmosphere resulting in sand everywhere. Even in the lobby. We left a towel on the floor beside us to clean our feet to get into bed. There is not the nice ceramic shiny floors we expected. Don’t plan on hanging out in the lobby as the chairs are awful and again in the sand. There is no buffet open for supper. We found jasmine was the best restaurant to dine at. We went to the olio once. The blue water was a very nice atmosphere but my husband was bit by ants. There are ants in the sand at some of the poolside chairs also The concierge staff were good to us. And the workers at jasmine. The place is beautiful. Entertainment was great if you play bingo, gamble, play trivia and poker. We only had 2 nights to actually sit back and enjoy the evening. Overall I was glad we only booked 10 days and not the usual 2 weeks.
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Dec 17, 2024
Restaurants closed due to low occupancy and management did nothing because it stated on the website.
This place feels like a scam, we checked in but was not told that only two out of ten restaurants that were advertised were opened for dinner. Two staffs told us it was because one of the kitchen is out of service, when we complained to the front desk the front desk manager Diego told me there’s nothing he can do because the hotel can close any restaurants due to low occupancy. So it was a lied. As expected, one of the better restaurants that was opened had a long wait of over an hour and the Buffet restaurants was moved to the meeting room and made us seat at a big round table with strangers. We didn’t pay over $600 for a cafeteria experience. The beach was 20 min shuttle away and the shuttle is every hour. How inconvenient. We gave in and waited an hour at the steak restaurant, but their food quality was so bad, same as breakfast buffet, the wine was bad, cocktail was watered down and tasted bad. Also horrible service, everyone is in a bad mood. Also the customer quality is mediocre, it’s so loud everywhere at the hotel. I will not be returning to any secrets hotels in the future.