Location
TulumProperty information
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Resort details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Disclaimer : *The hotel doesn’t provide rollaway beds.*
Customer ratings & reviews
TripAdvisor traveler rating
902 reviews
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Nov 21, 2024Shame on you Secrets Tulum
The whole experience was terrible from the get go. We rented the beach front 5-bedroom villa for over $4k/night. The butler failed to coordinate our airport transfer and we ended up in a terrible bus instead of a comfortable SUV that we paid for. The villa is falling apart. A heavy mirror fell down in the middle of the night waking us up. Luckily no one was in the room at the moment. The villa is poorly built and not well maintained. Even though the villa was built only a year ago, nothing works properly - neither the AC units nor the lighting. Everything has a problem. Early in the AM the public area downstairs opens for other hotel guests. The staff begins to prepare the area as early as 8 am. So we would her loud conversations, singing, furniture scraping. No one cared about our peace and privacy. I have asked the butler to make sure that the staff keeps it down but nothing happened. If you want peace and quiet and privacy - STAY AWAY from this place. You will hear bass from the nearby clubs right in your bedroom. And it will go until 3 am and no one will do anything no matter how much you complain. All the alcohol that's "on the house" is of the lowest quality and not drinkable. Shame on you Secrets Tulum. There was room for improvement when we first came in Feb 2024. But unfortunately it instead turned into a disaster.
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Nov 21, 2024Terrible
Believe all the negative reviews! We left after 3 days. If you have been to other Secrets or any other high end brand you will be very disappointed. Looks run down for a newer resort. Feels like a concrete prison. We left and went to Unico 2087. What a difference!
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Nov 20, 2024
Go elswhere
Should not be in the same category as other secrets, not even close to the sabe quality. Rooftop pools where not even open the 4 days we where there. Many bars didn't have blender. No blended drinks at bar. Shuttle service only once and hour to beach club. Often times entertainment is canceled no notice.
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Nov 19, 2024Beautiful quiet resort
This was really a great resort. The room was clean and cold the entire time. The food was excellent. Every single staff member I came across was super friendly. Yes, you do have to take a 15 minute shuttle to the beach but I enjoyed that time looking at different things outside of just the resort to get to the beach. We also got some Spanish lessons on the beach from a really great guy named Ariel (very funny). The foam party they had Saturday at 3pm was a complete blast as you can witness from my videos haha. My only complaint would maybe be to bump the entertainment up from 10pm to 8pm but that's just coming from someone that is normally in bed by 10pm haha. And I am not sure that they actually did end up having the DJ or not..or at least not right at 10. I cant speak for after because i was so tired i couldn't hang anymore lol. If I went back again I'd also go on a Monday when they have karaoke..I think that would be so fun. They had music trivia on Saturday and bingo on Sunday. I would consider going again but if they didn't bump up the time of the entertainment I would definitely do beach and pool during the day and then snooze until like 730p for a late dinner and then conserve some energy to stay up for the most fun 10p things they have to offer.
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Nov 19, 2024
Honeymoon Spot!
We went for our honeymoon and had the best time! A gorgeous beach with plenty of food options make for a great vacay. The staff is helpful and kind! The facility is clean, and the property seems very well kept. The pools were absolutely picturesque and the spa is well worth the extra!