Resort Details
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
1810 reviews
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May 20, 2025WOW!!!!!!!!
WOW!!!!!! As I sit at the airport writing this review, I wish we could relive our trip. From the moment we arrived to the moment we left, we were truly treated as “Serenity family”. The resort is absolutely beautiful, from the rooms, the pool, and the views. The food is AMAZING- from the Great house to the food at the bar, we loved every meal we had. Their drink menu is extensive and includes about every drink you could ever imagine!!!!! The most special part about this resort is the staff. We wanted to shout out Ray, Kevin, Lee, Toya, Tyler, Johnathan, and Natasha for their top notch service. These staff in particular made us feel so welcomed, went above and beyond for us, and made our trip so enjoyable. (Thank you guys!!!! We miss you❤️). Toya Kevin Ray and Lee were so much fun at the bar and poolside. We loved seeing them around the resort. Ray went above and beyond with drinks and service, and polished our sunglasses numerous times!!! Johnathan (the “coconut man”) treated us to many coconut drinks we thoroughly enjoyed. Tyler provided amazing service at the Greathouse throughout our stay, but especially at our last night of dinner. All staff we encountered were so warm and welcoming. Chris was so accommodating when we missed the first day of our trip and allowed us to move the day we missed to the end of our stay, we appreciated it so much. McCarthy our butler, went to great lengths to make our stay spectacular. (McCarthy- if you’re reading this, we miss you!!!!). He anticipated our every need and ensured our relaxation. We truly cannot wait to come back to Serenity as it was one of the best vacations we’ve ever been on. We loved all the classes and activities (cocktail class, sushi class, wine class, etc.). We learned so much and were very entertained! We love Serenity and will absolutely be back in the future and can’t wait to see the amazing staff and stay at the beautiful serene resort again. I cannot emphasize enough how amazing this resort is. If you have any doubts- don’t, book your trip right now!!!!!!!! Thank you Serenity for an amazing honeymoon we will never forget!!!!!! 🩵
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May 20, 2025
Literally a slice of serenity
Staying at serenity is the ultimate choice for couples who want quality time together. The service was outstanding, we couldn’t have been made to feel more welcome. Nothing was too much when it came to helping us and providing anything and everything we could want. Will be thinking about the cocktails for a very long time! The little touches, the thoughtfulness - the staff really make you feel like VIPs throughout your stay, but without any pretence.
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May 18, 2025
Amazing Anniversary!
This was our third time at Serenity and it was as amazing as ever. The trip from the airport was so fast and easy. We were welcomed by McCarthy who offered us fresh coconut water. When we got to our room, the bath was drawn and we had a bottle of bubbly and a cheese board, my absolute favorite! This is the place to go if you want to forget about everything and genuinely feel like people want you to be happy and relax. Anything we needed was only a phone call to McCarthy away, who even responded to a text from my personal phone on the way back from fishing to have lunch for us in our rooms the moment we returned. Kevin is always amazing. The wine class was so much fun. Our anniversary was on Karaoke night. We were given a chocolate mousse at the bar and we were sang a special song by Sabby, Hannah and Toya which made the night so special. Also shout out to Delon for the rum old fashioned. Chris Chin, you should make this a dinner drink. I can’t say enough for how great of a place Serenity is to visit. We will absolutely be back.
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May 18, 2025Amazing Trip with Just a Few Opportunities – 4.5 Stars if I Could
Stayed here recently and had an incredible time overall. It’s easily one of the most relaxing, well-run resorts I’ve visited. There are just a few small opportunities that kept it from being a full 5-star for me. Highlights: The staff truly made the trip. Sabby, Kimberly, Jonathan, Kevin, Lee, Ray, Charles, and Natosha (and honestly a bunch more we’re probably forgetting) were warm, attentive, and brought great energy to every interaction. It felt personal in the best way. Drinks? Strong. Food? Surprisingly consistent. Pools? Spotless. Service across the board was top-tier—luxury without the pretense. Opportunities for Improvement: We booked through Costco Travel and missed out on some key pre-arrival communication—nothing major, but a smoother handoff would’ve helped. The rooms could benefit from blackout curtains; that Caribbean sun doesn’t play. WiFi was out for over a day, and the TV situation is dated—no streaming, no guide, just good old-fashioned channel surfing. Also, a better indoor social space would go a long way. When it rained, we wanted to hang out somewhere dry that wasn’t our room or the outdoor bar. Just something to consider for future upgrades. Other Notes: Skip Coconut Bay unless you’re dying for summer camp vibes. Rain and sargassum were part of the package, but that’s Mother Nature doing her thing. Final Word: This is a strong 4/5, but a real 4.5 in spirit. With just a couple of tweaks, this place would be even more elite. We’d come back in a heartbeat.
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May 18, 2025
Amazing hotel and only a few minutes from airport !
Honestly we have had private butlers before but Ali smashed all prior benchmarks! She took so much care of us from little things to excursions where she arranged our Soufriere trip. Ali you’ll forever be our benchmark for service ! Resort wise we loved the food also - chefs you’re fabulous!