Resort Details
Customer ratings & reviews
TripAdvisor Traveler Rating
8841 reviews
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Apr 02, 2025Felicidad extrema
Me encanta este hotel, es limpio, todos son amables, sobre todo Keyvan de el restaurant la Villita, siempre fue muy atento a todo lo que necesitábamos y nos consiguió unos brownies de los cuales teníamos antojo. Lo recomiendo ampliamente para todos.
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Apr 02, 2025
Encantada
Un viaje increíble! Disfrutando con mi familia momentos muy buenos y divertidos, me encanta el hotel, el lugar es muy cómodo y la comida es muy rica! La atención es muy buena y el personal del restaurante La Villita te da un trato especial, sugiero a Keyvan como un excelente mesero, su atención es genial!!
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Apr 01, 2025
Review the staff at the Sheraton Buganvilias in Puerto Vallarta.
Jimena and Ivan were awesome at the hotel coordinating all the activities at the pool area! They were very personable and had a lot of energy! Jimena was always recruiting people for all the different activities throughout the day! She needs to be promoted.
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Mar 30, 2025Terrible experience
Not Even Close to a Four-Star Experience I deeply regret staying at the Sheraton in Puerto Vallarta. This place is a masterclass in how to ruin a vacation, and the only thing "luxurious" about it is their ability to overpromise and underdeliver. First, the time-share vultures are relentless. From the moment you step onto the property, you're bombarded with aggressive sales tactics, making it nearly impossible to relax. They don't take "no" for an answer and will harass you at every opportunity. Then there's the food—if you can call it that. Bland, uninspired, and barely edible, it’s an insult to Mexican cuisine. How does a resort in Mexico manage to ruin tacos? Even the breakfast buffet was tragic, with lukewarm eggs and stale pastries that tasted like they had been sitting out for hours. If you value your stomach, eat elsewhere. The pillows and bedding? Laughable. The pillows felt like lumpy bags of cotton balls, and the mattress was one step up from a park bench. If you’re hoping for a restful night’s sleep, forget it—you’ll wake up feeling like you’ve been hit by a truck. Service? Hit or miss. Some staff members were kind, but others clearly couldn’t care less about customer satisfaction. Requests for extra towels or pillows were ignored, and the check-in process was sluggish and chaotic. This hotel is nowhere near the four-star rating it claims. I wouldn't even give it three. Do yourself a favor and stay elsewhere—unless, of course, you enjoy being scammed, sleep-deprived, and forced to endure terrible food. Hard pass.
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Mar 30, 2025
Great Hotel in Puerto Vallarta
The Sheraton Buganvilias Hotel is lovely and very well situated in Puerto Vallarta. It is walking distance to the Old Town and Zona Romantica, two areas full o restaurants and shopping and nightlife. The service was extremely gracious and warm at this hotel. Everyone was smiling and eager to help with anything. The gentlemen in the concierge lounge, Candeloria and Efraim were particularly kind and helpful. The doormen were wonderful as were the staff at the Front Desk. I will definitely go back. The pool is fantastic and the beach, though a little rocky was beautiful. The grounds of the hotel are beautiful and I love the open lobby withy the ocean breeze bllowing through it.