Resort Details
- Alfresco PizzeriaVisit Alfresco Pizzeria for an outdoor, family-friendly Italian restaurant with an open kitchen, countertop seating and flame-licked pizzas from a brick oven.
- Alfresco TrattoriaAlfresco Trattoria is a charming outdoor Italian restaurant in Puerto Vallarta with a view that perfectly capitalizes on our warm, relaxing climate.
- El DeliWake up in the morning with a favorite tea or coffee from Starbucks?. Before your day begins in Puerto Vallarta, Mexico, grab a breakfast sandwich, freshly baked pastry or fluffy bread and return to El Deli for one of our desserts in the display case.
- Gastro Bar EmbarcaderoTrendy and upscale, Gastro Bar Embarcadero offers more than 50 varieties of tequila, mezcal and raicilla. Children under 12 not permitted after 10 p.m.
- Gaviotas: AAA Four DiamondDiscover modern culinary art at Las Gaviotas, our gourmet Mexican restaurant in Puerto Vallarta. Local and endemic ingredients with pre-Hispanic roots are transformed using contemporary dining techniques. Children under 12 not permitted.
- La CarretaRelax poolside at La Carreta and enjoy refreshing cocktails and delicious bites. It's a favorite gathering spot for our guests.
- La Palapa Pool Snack BarSwim up to La Palapa Bar and sit in the shade of our breeze-blown trees. Recharge with a cool tropical drink, tasty snack or appetizing lunch selection in Puerto Vallarta, Mexico.
- La PergolaLa Pergola is another dynamic dining option at our Puerto Vallarta resort offering an informal poolside area to enjoy your lunch or snack.
- La Villita RestaurantVisit La Villita for a PVR restaurant with a breakfast buffet. Hot and cold items include rolls, cereals, fruits, juices and made-to-order omelets. Join us for a Sunday brunch with unlimited champagne and mariachis performing from 9:00 AM to 2:00 PM.
- Lobby BarEnjoy a tranquil atmosphere while sipping some great cocktails and enjoying a freshly made sandwich.
- Nine Ninety 9Our menu features classics like spareribs, Angus beef, and special fries, along with an array of snack foods and great combos for friends and family alike. A large menu of classic and new drinks is made available and will satisfy even the more discerning.
- PescatoreOverlooking the bay, Pescatore specializes in fresh fish and other seafood prepared in the Mediterranean style.
- Punta SalPunta Sal: Sea & Grill by day, vibrant ceviche bar by night, dynamic steakhouse. DJ tunes mingle with crashing waves and panoramic ocean views. A feast for the senses.
- UMAIExperience true culinary artistry from the Orient with elaborate dishes concocted using the freshest ingredients. UMAI is a sophisticated yet friendly space where the whole family can enjoy the finest Japanese and other Oriental cuisine.
- 24-hour front desk
- Accessible facilities
- Accessible parking
- ATM/Cash machine,Offsite†
- Babysitting
- Business center†
- Business services†
- Car rental desk,Offsite†
- Child programs†
- Cocktail lounge,Offsite
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking
- ATM/Cash machine, Offsite†
- Babysitting
- Business center†
- Business services†
- Car rental desk, Offsite†
- Child programs†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Complimentary newspaper delivered to room
- Complimentary newspaper in lobby
- Concierge desk
- Concierge floor
- Drugstore/pharmacy, Offsite
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-out
- Florist
- Food and beverage outlets†
- Free parking
- Front desk
- Full service housekeeping
- Gift/News stand†
- Grocery shopping service available
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless†
- Housekeeping - daily
- Ice machine
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pets allowed†
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tennis court
- Turndown service
- Valet cleaning†
- Wakeup service
- Wireless internet connection in public areas†
- Business Center†
- Copier
- Ethernet Connectivity†
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Children's program, onsite †
- Fitness center on-site †
- Gym †
- Health club
- Outdoor pool †
- Pool †
- Spa †
- Tennis court †
- Bowling alley †
- Jet-ski †
- Sailing †
- Scuba diving †
- Snorkeling †
- Vallarta theatre
- Act II stages
- La Isla Shopping mall
- Galerias vallarta Shopping mall
- Plaza Caracol
- Naval Museum
- Gringo Gulch
- Rhythms of the Night
- Pirates of the Bay
- The El Cora Crocodile Sanctuary
- Pirate Ship Vallarta
- Hill of the Cross Viewpoint
- Lazaro Cardenas Park
- Naval Museum
- Flea Market
- Marina Pier
- Galerias Vallarta Shopping mall
- Los Muertos Pier
- El Eden River By Mismaloya
- Act II Entertainment Stages
- La Isla Shopping mall
- Puerto Vallarta's El Malecon Boardwalk
- Guadalupe Church
- Voladores de Papantla
- Plaza Caracol
- Unidad deportiva Agustin Flores Contreras
- Puerto Vallarta Malecon
- Puerto Vallarta
- San Sebastian de oeste
- Extreme Adventure
- Rhythms of the night
- Outdoor Adventure
- Yelapa & Majahuitas
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
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Great Service, But Not Enough to Make Up for the Rest
The service was friendly and felt genuine, though food and drink service could’ve been a bit more attentive. We had to switch rooms because the AC in our first room wouldn’t go below 24°C. The rooms were clean, and the beds fairly comfortable. The pool was a highlight — perfect temperature to stay in all day, even when it was cooler outside. Drinks were underwhelming and became monotonous quickly. The room had a smart TV, but it wasn’t connected to the internet. When I called the front desk, they said I had to pay extra just to connect — not for streaming, but just to use basic features like AirPlay. This was a major letdown, especially considering the price we paid for a week-long stay. We couldn't even use the TV when we wanted to unwind in the evenings. The biggest disappointment was the food. We tried every all-inclusive restaurant, and the only standout dish was the Baja shrimp tacos at Punta Sal. The buffet was repetitive and lacked variety — mainly stewed dishes every day, which felt heavy and unappealing in the humid weather. Even basics like pico de gallo had to be requested. The food became so monotonous that we ended up dining out over half the time, which really defeats the purpose of an all-inclusive resort. While we did enjoy parts of our stay, we won’t be returning. We travel frequently and have experienced many resorts, and unfortunately, this one didn’t live up to expectations.
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Kids Club opinion
Kids Club the best, thxs Dennisse and Evelyn, my son had so much fun... lot of activities... starting at 10 am and ending at 5... we loves the pintacaritaa activity.. tienen un programa a de actividades muy diversos y los niños se divierten a lo grande
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Sun and fun
Another fabulous vacation at our favorite resort. Always a fun experience due to the outstanding efforts of the Activity staff. Mariana and Jimena have such energy every day! It's contagious and they just spread happiness , and cheer to all. Wine, tequila, coffee and mojito/margarita tasting daily at 2 are a special treat that always entertains. ,
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Sheraton
We had a really good time at the pool gama is a really good waiter and she always pay attention to our drinks we had a good time also at the pool with Mariana and the exercise and the cards she is good we had a good time with her her energy is amazing and very kind
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Mariana
We had a really good time with Mariana Like every time we come to the Sheraton she is amazing i can tell you we come every 5 months and we love it the food the drinks the service with Marco and lili and gama the always give of a good time the pool is cool and not that busy
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Kids stay free policy : Maximum number of children per paid adult: 0Maximum child age: 18
- Pet policy : Pets Allowed: Only dogs. Copy the link and open for more info: https://bit.ly/42dEz5b