Constantly ranked between the top hotels in San Juan, the Sheraton Puerto Rico Resort & Casino is recognized as a modern urban resort. Ideally situated at the viabrant Convention District and steps away from Distrito T-Mobile, our San Juan casino resort is located just 10 minutes from the international airport and five minutes from historic Old San Juan. With newly renovated guestrooms, the property offers a rooftop infinity pool with stunning views of the San Juan Bay, on-site diverse dining options, full-service spa, a exciting 24/7 casino, modern meeting space, shuttle to Old San Juan and Escambron beach, among many other features, making this resort the premier place to stay.

Property information

Year built: 2009
Last renovation: 2023
Floors: 12
Nonsmoking rooms: 503
Suites: 22
Total rooms: 481
Total rooms and suites: 503

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory The hotel will be implementing a non-refundable Pet Fee of $20(plustax) per room, per night. This charge is in addition to the non-refundable Pet Cleaning Fee of $150(plustax)per stay.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory A minimum Self Parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum Valet Parking fee of $28 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check in: 4:00 PM
Check out: 11:00 AM
Kids stay free policy Maximum number of children per paid adult: 0Maximum child age: 18
Pet policy Pets Allowed: USD 150.00 non-refundable cleaning fee Per Stay; maximum weight per pet is 40.0 pounds

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 3845 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Don’t book this hotel read review first is a scam

    This hotel is a cat fish worst hotel I ever visit the rooms are dirty the staff doesn’t care about the guess i strongly suggest reading the reviews first before booking it if I could course out in here I would also the menu sucks the food sucks the parking system sucks .

    Nov 04, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Insufficient personnel.

    Be prepared to be able to carry out your own luggage. Had to carry it upon checking in and checking out despite the “Resort fee” imposed. Despite the front desk helpful assistance the only bell boy available at check out time initially refused to take out luggage despite being personally contacted.

    Nov 02, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Business and fun

    I loved this hotel. Everyone was super professional and the location food and pool were amazing. The views were so beautiful. Very close to district 13. The shuttle was easy. Puerto Rico doesn’t have Lyft. Uber is the way to go. Taxis were obnoxious and easily double the price of Uber. I sprung for a balcony since this was a special trip for us and unfortunately they put us on the fifth floor which meant that we didn’t have a view of much other than the pool that was under construction. That was frustrating so make sure you ask for a higher floor if you wanna be able to look out and see things. The infinity pool was great, and it over and looked at the airport and so planes would take off and fly nearby, smaller planes. It was really cool. There were two things I didn’t really like about the trip, the first was the resort fee, and the credit and where you could use it. That was confusing. The other was that the concierge that I talked to was not helpful in the least. We had wanted to go to the bioluminescent bay, and it turns out the concierge never called on our behalf, and we missed out on being able to do that. That was very disappointing. But despite those two things, I found the hotel to be an ideal place to vacation and have a conference, and I really enjoy the sights and people of Puerto Rico.

    Oct 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very nice and clean

    I’ve never been to a Sheraton but as a Bonvoy member I’ve been to several Marriott brands. This Sheraton looks like it was recent remodeled. The room was modern and clean. We had an ocean view with was misleading as the online description says so but the Districto Tmobile building blocks the ocean. The 10th floor, our room floor, needs the elevator hallway vent checked, because as soon as you step off you get hit with a smell of old buildup humidity. The pool and gym were really nice and kept clean. Plenty of workout equipment, more than the average hotel, and plenty of pool seating

    Oct 27, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location, amenities and staff

    Stayed for 4 nights on a work trip and found the hotel a great choice because of the location to everything and condition of the property as a whole. My room was very clean and well appointed with a wonderful view. Only had a few things from in room dining but heard the restaurant was very good. The staff is what made the hotel tops in my review. Everyone was very professional, welcoming and friendly. I want to give a shout out to Thailys Ponce at the front desk. She was very helpful in providing recommendation and overall super helpful. Definitely recommend staying here.

    Sep 12, 2024