Sheraton Puerto Rico Resort and Casino

Customer ratings & reviews

TripAdvisor Traveler Rating

3860 reviews

• 

  Crazy Day Pass.

  So we got off our cruise Sunday morning 12 house before our flight home so I thought we’d do a day pass here . The lady at the desk was nice . She told us we could hang out at the infinity pool on the 4 th floor outside which had a hot tub with a bar, chairs and umbrellas . The pool seemed really murky and hadn’t been cleaned in a while . I saw trash floating in it . After a while the area filled up with families . There weren’t enough chairs in the shade . It’s like the sun up there . Then some girls in the “ reserved “ area ordered lunch and had it put on their table while they were in the pool . About 25 pigeons descended down and attacked the chicken salads . It looked like the movie The Birds . It was hysterical ! They got it everywhere . At about 2:00 they had this totally bizarre fashion show featuring really young girls , really creepy . After we had lunch we decided to get out the sun and wait in the lobby for our flight . Overall it was an interesting day .

  Apr 02, 2025
• 

  Tired and overpriced

  I can’t believe this hotel gets such high ratings. At £300 a night for a room without breakfast you would expect premium. Although we did have a king sized bed, that was pretty much the only luxury. The view was overlooking the car park, and the en-suite had an ill fitting sliding door, was very basic and had the smallest towels known to man. The room decor and the hotel generally is quite worn and dated. For example the carpet in our room was threadbare and there was an unpleasant musty smell.

  Apr 01, 2025
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  Very good business hotel for the right reasons

  As a business traveller I like this hotel. It is very close to the airport, about ten minutes. So it is fast and cheap to travel between them, and Uber cars are plentiful until very late at night. It has five elevators, which is more than enough for this property. They all work and move at a good pace. Never waited for one even during the morning check-out rush. The rooms are modern, with plenty of plugs and USB charging outlets all over them. The desk is spacious. The bedding is standard Marriott, which I find very good. The pool and deck are very nice and easy to get to and use if you find the time. The walk to the Convention Center is truly short as well. Just across the street. The only drawback are the hotel restaurants. The menus are a little niche for dinner, and there isn't much for lunch. They have nice spaces but aren't very busy. BUT, there are a lot of options across the street at Distrito T-Mobile. It sounds and looks like an overly commercial mess at first glance, and is sometimes crawling with fanny-pack wearing mainland tourists in Crocs, but inside is a good mix of quick food, locallly influenced fare, and fine dining. No passport needed to enter Puerto Rico, American money is the currency, a good experience.

  Feb 27, 2025
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  Great Staff

  Basic convention/cruise port/casino hotel. Room was clean but cooling was limited by the thermostat making for a hot room. Restaurants were good. Staff members were friendly, helpful and accommodating. The hotel shows the wear and tear of this type of hotel. We booked through the cruise line so the price for one night was quite expensive, but convenient to the port.

  Feb 23, 2025
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  Beautiful and Tidy Hotel

  This hotel met all of our needs. It was within walking distance of the Distrito T-Mobile and close to Old San Juan. The free shuttle to the beach and Old San Juan was a huge perk. The pool also has a beautiful view! Room service was fantastic as well. I have no complaints.

  Feb 15, 2025