Sunscape Coco Punta Cana - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1442 reviews

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  A solid 6.5/10 -- Great for parties, poor for couples.

  THE PROS: The food and buffets are very good. Not just 'DR' good but actually good. We went to the Kaleidoscope buffet more often then the other one and it was great. Service is good, the people on the resort are very nice. The beach is decent, no complains. THE CONS: We paid for a swim up pool and the sun club. What we had was a very ordinary experience. The swim up is not private at all, people WILL come and swim in that pool. Also, our balcony had two little metal chairs, impossible to sunbath. The resort is good for large families and party people, not for a more chill experience. It's always war around pools. Our room was a 3 stars at best; Bed was broken, stuff was missing (no coffee maker for example), and the building on the other side would blast loud club music until 1 am every day. WHY CHOOSE THIS RESORT: If you're looking for a cheap place to go as a group to drink and party without too many rules, that's your spot.

  Jan 21, 2025
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  Great facilities, but they treat you like an inconvenience

  First of all, let me start with the positives: The property was beautiful and well maintained and the beach was very clean (although there were a lot of Vendors on it) The night time shows and entertainment and the daytime activities were great, the resort had a very fun vibe. The Hyatt App was very convenient and when we ordered toilet paper to the room with it, it arrived within 5 minutes. Housekeeping was awesome. Our suite had a lovely view and the air conditioning worked great. Café Coco was very quick and efficient and all of the Baristas were great. Now the opportunities for improvement: The main buffet “Windows” had a nice variety and the food was always hot and constantly being refilled. HOWEVER the tables were always dirty and even in the rare instance that the hostess was available to find you clean table, there was usually not silverware or glasses and 9 out of 10 times nobody came by to offer us water or drinks. It was truly self serve and frankly exhausting, it should not be up to the guests to do the staff’s jobs for them. Also, the cards listing the various food items above the buffet were often wrong or missing. The A La Carte restaurants were complicated to book. Once we booked them, there was on opportunity to submit our dietary restrictions or food allergies, so we did. When we arrived for our reservation at Blue Water, our dietary restrictions were noted on the Hostesses paperwork and confirmed at the door. When we ordered our food, we mentioned them again, and my wife ordered the ONE item on the menu that would fit her needs. Although it did not list cheese as an ingredient, my wife is lactose intolerant so she made sure to request that if by chance there WAS cheese, could they please leave it out. The waiter made no comment about it so we assumed it was fine. We waited 45 minutes before a different staff member arrived at our table to inform us that the meal DID in fact contain cheese and they would not take it out for us. They offered no alternative for her and stared at us in silence until we just said that we would be leaving. We later visited 2 Dominican grocery stores in town, where we were able to confirm that Lactose free and Vegan alternative products were widely available, so obviously this was not a lack of knowledge by the staff, just a lack of care for their clientele. The Majority of the staff at the resort were 100% indifferent to our presence and treated the guests as an inconvenience. On the final day of our stay, checkout was at 12:00pm but our bus to the airport was not picking us up until 6:30pm, so we requested to pay for late checkout when we checked in. We were informed that they could not tell us whether or not we could have a late checkout until 10am the day of our checkout (because apparently it is IMPOSSIBLE to view the reservations ahead of time). At 10am on our checkout day we checked and they informed us that late checkout was not possible because all of the rooms were booked. I checked the flight schedule and the majority of the flights coming in were landing after 3pm, which would have meant that there was a strong possibility they COULD have given us a late checkout until at least 2 or 3pm, if they cared at all to investigate for us but they did not. It seems like the staff at this resort have gotten LAZY and feel entitled to tips from the tourists just for being there. Seating by the pool and the beach was a problem, people put towels on the chairs as early as 6am and left them there all day. Since there was no card system for the towels, people stockpiled them and they ran out early in the day (likely because most of the towels were reserving chairs that sat empty for 75% of the day). On our last day the resort instituted a towel card policy, so hopefully that problem turns itself around, but really there should be no “reserving chairs”. The internet is PAINFULLY slow and constantly throws you off. Although our room was very clean and had a nice view, we upgraded to the ocean view suite and there were NO CHAIRS in the room, so we had to sit on the bed. Don’t expect to get a lot of sleep at this resort, as there is very little security to wrangle in the hoards of drunk guests wandering around yelling until 4 in the morning.

  Jan 21, 2025
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  Elvin at the beach

  I just came back from a trip to this resort, and I just wanted to take a moment to acknowledge the hard work of an employee. Elvin was down at the beach every single day, and always went out of his way to help us out. He was amazing, kind, energetic, and so helpful! He really made our stay even more enjoyable, and his dedication to his job has not gone unnoticed! Thank you so much Elvin!!!!

  Jan 20, 2025
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  Great entertainment, Clean, excellent service

  We really enjoyed the beach, lots of soft sand no rocks, the music, the entertainment team that had a variety of activities: Zumba, dance lessons, aqua fitness, beach yoga and many more games and competitions! They are full of energy and positivity especially from Mr. Blue, Chocolaté and Coca-Cola!! The night entertainment was also good. Rooms are spotless we stayed in building 1. The housekeeping team was always so quick to respond and always brought more than we asked for. I would highly recommend. We liked the food but not the best I ever had at a resort. Morning omelettes are good the Sunnyside a la carte restaurant was the best. It’s the Dominican restaurant and the chicken and the beef were delicious. Highly recommended this hotel. We did not get sick on the food we stay away from raw vegetables (lettuce).

  Jan 20, 2025
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  Always top, great experience over and over

  This is our favourite resort so far, very family friendly, our daughter had a great time at the kids club and their staff is always very friendly, special thanks to Candy and Amanda they are very amazing ! Food was great overall, although I believe the buffet particularly could be a bit cleaner, the theme restaurants are great. There hasn’t been a day our room wasn’t taken care of whether it’s fresh towels, sheets, reorganized, spotless, good smell, give a raise to Daisy !!! Finally ever since we come here , which at least twice a year since 2015, we met Yessica Zorilla, she’s such a pearl, we met her here and back then my wife and i weren’t parents, our kids have grown now to know her and absolutely love her too, she’s our go to if we need help with anything and she s great help and always a pleasure to see her, on top her daughter and I share the same birthday date 🙌🏾. She’s the best of the best. Finally we’re not big on drinks but give a raise to Raquel at the bar, I find cocktails too sweet in general but Raquel sets the bar high with her amazing margaritas and kindness 😊.

  Jan 19, 2025