Sunscape Coco Punta Cana - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1725 reviews

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  Excellent Service

  We had the best experience at Sunscape Coco Resort. The rooms and resorts are clean. Kaleidoscope restaurant was the best place to eat. Our servor Carlos R took the best care of us. Memorized are table and drink preferences and had it set up for us before we arrived. The cappuccinos are the best! Ask for Carlos R for the best service!

  Mar 31, 2025
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  Great value

  Carlos R at the kaleidoscope buffet restaurant made every dining experience excellent! He was so friendly and attentive and made us feel at home! All of the staff and servers are very friendly and helpful. The restaurants at the resort have all similar food and could use some better variety. The rooms are nice for the price.

  Mar 31, 2025
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  Disappointed

  Not one to right reviews or complain but disappointed with this resort. Could be the time of year as resort was busy. We booked 5 people with 2 rooms and when we got there we were not even on the same floor. Had to be up at 5am to try and get a lounge chair as they were already taken. I would be fine with that but people put towels down and didn't show up until 100pm or later. Staff were slow and not friendly for the most part. Two days they ran out of everything but gin (beer too!) at the one beach bar. Line ups for everything as they only had one person working at a few of the bars and coffee shop and again they don't work too fast. Went to steak house for dinner and had a waiter argue with me over my steak telling me it was medium rare when it was actual closer to blue lol. Three of us ordered medium rare and theirs were perfect. I could count on one hand how many staff were actually friendly. most of them had a frown like were more of an inconvenience. Beach was nice (if you could get a seat). Room was fine except for the snowy tv screen. The booking of restaurants on the app was a pain. We were able to find a little in the pool by the Tiki Taco that thankfully allowed us to just make our own little party to at least salvage our trip. I've only had one vacation worse and that was Varadero. Actually had better service and food in Cuba in Holguin and Cayo Santa Maria. For the money it wasn't worth it Only bonus was I came home with most of my money because I didn't have to tip that much lol .

  Mar 30, 2025
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  Very bad

  I just got back from my trip this morning and this was by far not a 4 star resort. It started with our bathroom not working as of day 1. We had to do service calls a few times before it was fixed. Second night there we had people knocking on our doors at 10 PM then at 11:45. Someone else knocked on the door. I did not answer. We then got a call from someone saying I had to open my door as someone was here to fix my AC which I never ask for they kept insisting for me to open the door, but I never did. This was very alarming for two girls in a room The next day I went to the front desk and they told me well. You must’ve put an AC call. Didn’t do anything and didn’t even The staff was not friendly. Had to ask 10 times for facecloths. Rooms not cleaned each day even though we left a tip each day on the bed. Swim out Pool and water park pool only cleaned twice while we were there. Very disgusting. Refused to use it. Second night ther Wait lines for drinks, food and cafe was unexceptable. You needed to wait 20 min in every single line. Staff not friendly at all other than 2. Would not even smile. Most times need to get my water myself or a drink at buffet. Needed to get up at 5 AM to put a towel on a chair. If not, you could not get one. À la carte restaurants were always booked. I woke up every morning at 5 AM to book and they were already booked very inconvenient. Every day they would run out of rum and wine. I have been at many resorts in Punta Cana, but this will be my last time and I would highly not recommend this resort. I am not one to write reviews, but this time I wasn’t able to stop myself. I would rate this a one or two star hotel. Very disappointed with the price we paid.

  Mar 29, 2025
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  Large resort with sub par staff and cleanliness. A few staff members were amazing however.

  This resort is very large and was full while we were there. Cleanliness and wait staff are definitely lacking. Our swim out pool was always dirty with hair and debris in it all the time. If you get a reservation plan on still waiting up to an hour for your “time slot”. With that being said we did meet and have some AMAZING staff and would like to acknowledge them. Raquel, Yeico, and Ariela at Kaleidoscope were GREAT. Some of the best we have ever had anywhere. Jorge with the concierge service was unbelievable also and treated our family great.

  Mar 28, 2025