Location
Cancun Hotel Zone - BeachfrontProperty information
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Resort details
Hotel advisories
General policies & fine print
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Customer ratings & reviews
TripAdvisor traveler rating
17241 reviews
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Dec 21, 2024Don’t recommend
We stayed there for a week and we definitely don’t recommend this hotel with their standard option (blue bracelet). In general, the food was not good, )you can only use 7 restaurants out of 22 options). To have access to better restaurants and services you HAVE to do an upgrade to black bracelet or join the club (gold bracelet).
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Dec 21, 2024Coyote loco restaurant
Fernando was amazing he really took care of us and was super attentive definitely come here and enjoy a great time and have some amazing food my favorite was the breaded chicken breast. When you come here ask for Fernando he will make sure you have a great time and is very knowledgeable about everything that the resort has to offer
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Dec 21, 2024Over all nice,I have read the reviews before I came here,I was very scared.wasnt as bad as i thought.
Our stay was good,few things, the toilet was not flushing and all though I'm not handicap, they need more wheel chair accessibility.stairs are terrible.but over all nice time. Food lines are long. And not enough pool chairs.the reviews scared me.but not as bad as expected
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Dec 19, 2024
Quick bites at Coyote Loco
We had a nice family meal, served by the friendly Omar. Drinks were great, service was attentive and quick. Not a long wait to be seated and everything was quick when we we were called through We all enjoyed the music in a fun setting! Many thanks
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Dec 12, 2024THE WORST HOTEL I EVER STAYED IN MY LIFE. AVOID THIS GARBAGE HOTEL AT ALL COSTS.
THE WORST HOTEL I EVER STAYED IN MY LIFE. AVOID THIS GARBAGE HOTEL AT ALL COSTS. - Neglected service: After you pay for your room, you cannot contact them. I registered for the hotel’s pickup service but no one showed up. Lots of calls to the hotel but they refused to check on my booking to come up with a solution even though I have confirmation from them. My family were left stranded, panicking, and became easy victims for taxi drivers at the airport to prey us with 2-3 times expensive ride than normal. It was a nightmare trip ever in my life. - poor hygiene: floors were filthy. The mirrors were covered in streaks and grime. Even worse, the outlets and switches were loose and falling out. the safe is even broken. The owner of this hotel literally doesn't maintain the property. - very minimal choice of food, especially I can tell the restaurant used old fishes to make sashimi. - long queue for buffet and restaurant. It took me app. 30mins for a burger during lunch time