Resort Details
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Luggage service
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Luggage service
- Safe deposit box
- Sauna
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
1513 reviews
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Dec 29, 2024Amazing
My husband and I stayed for five days at The Reefs in October. It was absolute perfection. If you arrive at night you will have the pleasure of meeting Lesley who is the night manager and who will definitely be someone you will never forget. She will go above and beyond for you and you will enjoy chats after dinner with her as she catches up to make sure everything is perfect. Samantha at the front desk is amazing as is the whole staff at The Reefs. Everyone is pleasant and happy to help with anything. Our room overlooked the pool and the ocean and beach. Words can’t decide the color of the water and the pink sand beach is breathtaking. The room is very comfortable and nicely updated. The food at every meal was delicious. The beach bbq at Coconuts spectacular with a bonfire on the beach.. There were always beach chairs and umbrellas available no matter what time you got there. Our waiter Sendin on the beach brought food and drinks to our chairs!! Always checking to make sure we didn’t need anything. You will never want to get out of the crystal clear turquoise water! Gorgeous sunsets every night! So many other wonderful things to say about The Reefs but the bottom line is we hope to return multiple times a year to heaven on earth. The Reefs!
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Dec 05, 2024
Leslie is Amazing!
When our Airbnb turned out to be a disaster… at 11pm. Leslie came to our rescue. She made sure we were safe, made up our sofa bed and really went above and beyond. Gorgeous views, nice amenities and delicious breakfast. You can’t beat the view from the infinity pool.
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Dec 01, 2024
Like a second honeymoon
Less corporate feel than many hotels around the world. Yes comfy pillows giant bath towels and private beach for snorkeling very personal and attentive staff. Delicious variety and service for breakfast from cod to salmon to eggs Benedict
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Nov 02, 2024Paradise Found
We just returned from a wonderful stay at The Reefs, and one of our most positive observations was the level of service from the bellmen to the restaurant servers to the housekeeping staff. As another reviewer mentioned, they happily go above and beyond to make sure you have what you need. No request is too big. We also enjoyed all the restaurants and the variety from dining beachside at Coconuts to the daily breakfast at Aqua Terra. The Thursday beach bbq (luckily we had the last one of the season) was wonderful - the numerous choices were deliciously prepared to please every palate. I would just suggest to have the food items labeled as it was difficult to see what the chafing dishes contained in the dark after sunset. Speaking of sunsets, none better than at The Reefs! I will say the beach was absolutely immaculately maintained and we enjoyed it so much. I have never seen sand like that; not one rock, pebble, or seaweed. It was like swimming in a saltwater pool. The servers coming around to take food and drink orders was also a huge plus. Makes the resort experience really nice. There are water urns at the pool, beach area, and in the restaurants so that you could conveniently fill up your bottles. We liked our cliffside room - it was spacious and the view of the gorgeous beach was amazing. The only thing we would say to improve was the bathroom set up - strange no door on shower and no exhaust for the steam. The little shelf above the sinks is useful but it was not level and things kept falling over. We also had wonderful treatments at LaSerena spa - the staff are very knowledgeable and efficient. The main reason for a “very good” and not “excellent” rating was the stairs. Overall, we felt the resort was excellent, but the stairs were a bit more of an obstacle than we anticipated. We knew about the stairs and several reviewers warned of this as a mobility issue, but since we hadn’t seen photos of the stairs, were unsure of how many or how steep. That said, the stunning beauty of the beach and quality of other amenities almost make the stairs forgettable! We met some nice people and we would love to return to this paradise of a resort.
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Oct 23, 2024
The Reefs
Amazing resort. Beautiful location. The private beach was great with excellent service by the beach attendants. The maid assigned to our room Buttonwood was truly one of the best. Her attention to detail was second to none. The hotel reception staff were kind and friendly and extremely helpful. The food at the resort was top notch. I cannot recommend this resort highly enough. We will be back.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 21
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Know before you go: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.
Optional Fees: Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.