The Ritz-Carlton Cancun

Customer ratings & reviews

TripAdvisor Traveler Rating

4326 reviews

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  We loved it and would go back again!

  Let me start off by saying we aren’t all inclusive people, I feel like most AI hotels are terrible so we wanted a hotel that was 5 star and would have great food and service. Kempinski did not disappoint! Some may say the hotel is dated, I personally think it’s a refined classic luxury feel. The beds were very comfortable, and they upgraded us to a huge beautiful room. The food at the hotel is fresh and delicious, portion sizes are good, and service was great. Daniel, Martin, and Edgar went above and beyond with service and made every effort to make sure we had everything we needed by the beach or pool. There’s some seaweed at the beach but that’s pretty normal, and they are sweeping it up regularly. Of note is just how hardworking everyone is at this hotel. Many of the staff have been there 20 years. Housekeeping was great- the room was cleaned and restocked each day. We had one complaint about a yucky smell in our room (just one day) that I think was coming from one of the drains and they sent someone up immediately to see what it was and then were able to fix it right away. Hotel breakfast buffet is incredible, food there was abundant and delicious, especially the Sunday brunch. If you want great service and great food, and wonderful cocktail and wine options this is far superior to any all-inclusive.

  Mar 30, 2025
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  You get what you pay for!

  The place is absolutely incredible. Yes very expensive indeed, but very much worth it. The quality of service, the quality of the food, the views, overall experience there…amazing. You can’t go wrong if you try; if you want some unforgettable vacation, flawless experience: this is the place. The place is very well managed, well staffed, location is beachfront, a couple of miles away from the clubs/noise if you’re into that. Can’t say enough great things about it, very happy we chose this place to stay.

  Mar 23, 2025
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  Nice Property

  Hotel is gorgeous - but is looking a tiny bit worn is some places. Servies was excellent - especially from the Club level staff. Restaurant choices a bit limited - but plenty nearby. Beach is beautiful. Pool staff very nice and accomodating.

  Mar 21, 2025
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  Perfection!!

  Everything about our stay was fantastic. The staff was exceptional, as were our dining experiences and the care of the resort. We had a very minor incident with a bathroom appliance and it was fixed in minutes. The staff makes you feel like you are their only guest. Also, the width of their beachfront is amazing. Very wide, unlike many other resorts. We hope to be fortunate enough one day to stay at another Kempinski resort.

  Mar 17, 2025
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  Amazing hotel

  I debated going here because of negative reviews and grateful I didn’t pay attention to them. This is a superb hotel with 5 star service. It’s fairly close to the airport. The room we had was a double bed room facing the pool. The pool is stunning and the beach is steps away from the hotel. The food is exceptional and we received breakfast complimentary each day. The staff in the hotel are incredible . We met some loyal staff that have worked on the property for 25 years. Osman was our waiter and he takes a bus every morning from his home and it takes 2 hours each way. That is loyalty to a job. The gym is fantastic and has everything you need to workout. It happened to be very windy and there was no shade by the pool but that’s not the hotels fault. The beach does have seaweed but it’s soft sand. The only minor annoyance is they charge 30 dollars a day for shade on the beach. For the amount we pay that should be included. Also the spa is was too expensive. 200 for an hour of massage. I’d consider lower the price for patrons - otherwise they go elsewhere for massages (which we did). Otherwise fantastic hotel

  Mar 15, 2025