The Ritz-Carlton Turks and Caicos

Customer ratings & reviews

TripAdvisor Traveler Rating

630 reviews

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  Decline of the ritz

  Second time at this hotel. Figured we were using points so worth a second shot. We were wrong! Great location. Beautiful beach. You MUST go down very early to get beach and pool chairs. If you miss the time slot you will end up sitting way back on the beach- and there won't be a single chair left by the pool. Insane! We wanted to sit by pool one afternoon but there wasn't a single lounge available. Worst part is that most- not all- of the staff are indifferent. They don't clear old towels in a timely manner and forget about getting beach/ pool service. Waited 40 minutes for a beer( not a mixed drink) - but we eventually gave up. Most of the staff is not friendly. Never going back

  Apr 20, 2025
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  Beautiful, family-friendly resort. Highly recommend to anyone travelling with kids!

  We stayed for five nights, as a family of four travelling with two little kids. We were bowled over by the welcome we received (including sparkling wine for our anniversary, and cupcakes, cookies & milk for our kids). From the outset, we knew that they treat their guests well at this resort! The grounds are stunning, albeit a bit small (compared to for example RC Aruba), and the beach is incredible. There are two pools, one is adults-only and looks very inviting, and one for families which has a gradual entry that's great for babies and toddlers. One downside we found is that pool service is not that great. It's hard to get attention to order food/drinks and the towel service is also not as good as I would expect (notable exception is MJ who was amazing and so nice to our kids). However, service elsewhere is excellent - all staff are super friendly, especially towards kids. Particularly, the restaurant staff are really sweet to the kids. The location couldn't be better - it's close to all possible amenities. There is a kids club there which is a life saver for parents. They have a full schedule of complimentary activities for the kids, and the staff there are so kind and patient with the littles. There are also lots of toys and recreational equipment for the kids to play with outside of the programming. The other downside I'll mention is cost. Of course you expect the Ritz Carlton to be expensive, but the prices of food and drink at this resort are on a level higher than I would have anticipated. Overall, this is an extraordinary family-friendly resort and I recommend it highly to anyone considering staying here. Special shoutouts: Wilbert (Manager), MJ (pool), Teresa (Coralli), Ms. Sinous (Casa Nonna), front desk lady who kept calling my daughter princess (sorry I didn't catch her name!), all staff at the kids club

  Apr 19, 2025
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  Unforgettable trip for my family

  My family of 4 including two kids under 10 had an amazing stay at the Ritz Carlton in Turks and Caicos. While the location and scenery are amazing the most memorable part of the trip was the staff of chefs on the property. We have a young family member with an allergy and we have never felt more comfortable while on vacation. I reached out to the resort ahead of time and was immediately put in touch with the head chef of the Ritz, who promptly put me in touch with all the chefs on the property. Each restaurant we visited the chef came out to greet us and ensure that all our food would be prepared properly as to not have to worry about our allergy. This was above and beyond just telling the wait staff (who was amazing also). Me and my family truely appreciate the Ritz team going the extra mile, I would highly recommend this Ritz to anyone, but especially anyone concerned about food allergies.

  Apr 19, 2025
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  Good but not great.

  Good but not great. If you have seen one Ritz beach resort you have seen them all. With the exception of their reserve properties they are pretty standard resorts. The service was dependent on where in the hotel you were. The club level service was really good. Kris, Wendy and ? (Another female that worked the desk) were all fantastic at their job and very helpful. The beach was sort of a disaster with the exception of a guy named Calvin who was very nice. I sat on the beach for 2 days and was never asked one time if I wanted a drink or brought a food menu. So about 8 hours of sitting there and was never successful at placing an order. The lobby bar was also a struggle. On Masters Sunday I watched a dozen guests ask the bartenders to turn on the main TV on to the Masters vs the NBA game that no one was watching and they would not do it. Guests were getting frustrated and walking back to their rooms or phones to watch us. Us included. We went to the club and got free drinks vs the bar making the money. Took us 40 minutes to get 1 drink when we went there for sushi one night. The spa was also a miss. Hard to believe the hotel is only a few years old and they missed on the spa that bad. Complete miss and far from a spa experience. We stayed on the 9th floor and the suite above us must have had kids. We could hear them running above us every morning and evening. Was our wake up call every day. Very annoying. Glad we did club level because that was a success.

  Apr 16, 2025
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  Ritz that exceeds expectations!

  Ritz, along famous Grace Bay was an exceptional property combined with gracious staff, who worked hard to deliver an incredible guest experience. The Caribbean water in Grace Bay is clearest in Caribbean. The pool/beach side restaurant was very nice and pleasantly accommodating. Recently US Govt put "Turks on upgraded Travel Advisory"; it might be helpful to hear from Ritz Mgmt if security is of any concern. during our May 2024 visit, we did not feel threatened in any way. Easy to recommend this place for an exceptional getaway.

  Apr 14, 2025