Location
Paradise Island - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit card authorization upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card -
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
- Daily Access to Aquaventure water park
- Daily Access to The Dig and Marine Life Exhibits
- Wi-Fi All Access (guest rooms and lobby areas)
- Two Souvenir Reusable Water Bottles per room
- Dive-In Poolside Movies – as scheduled
- Daily Access to Fitness Center for two
- In-Room Coffee & Tea
- Resort Shuttle Service
- Unlimited Local Phone Calls
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Customer ratings & reviews
TripAdvisor traveler rating
10748 reviews
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Dec 22, 2024We’ll be back!!
Absolutely incredible experience all the way through. The staff makes the experience. They are some of the friendliest people I’ve ever interacted with. The resort amenities are plentiful. The food was fantastic everywhere. The travel was so easy. Best part, there were no bugs due to the time of year.
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Dec 21, 2024
Truly a paradise!
The resort was beyond what we expected! It felt like we were in paradise! We stayed at the Royal Towers and it was amazing. Booking the transfer to the hotel through their website with Majestic Tours was very convenient and easy. It was $33 round trip per person. At arrival, the person who helped us check in gave us an upgrade on our room and it definitely made our stay better! The resort was decorated very beautifully for Christmas. All the staff were very friendly and would always greet us when passing by. The aquaventure park was great, the rapids were our favorite! The Marina Pizza, the Shake Shack, Murray’s Deli and McKenzie’s conch snack were our favorite places to eat. The service at the restaurants were all great even though the 15% Tip was already included. We were very impressed with the amount of activities and shops there was inside the resort. We will definitely be coming back in the future. It’s definitely worth to stay in the Royal Towers, you’re at the center of everything.
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Dec 21, 2024Paranza Restaurant
The Paranza restaurant was a disappointment. Way to price for the portion and the server was disrespectful. I was giving a can of chef Boyardee. Will not recommend nor go back. Talked to Hotel and Casino and got the runaround. Was told by Server maybe next time.
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Dec 20, 2024
the best
Food is nice - my son loved the buffet, the rides are amazing, no waiting lines, room is big and clean. you don't have to go out to buy gifts, everything is so convenient. but we didn't had a change to go to the beach as the weather wasn't good. will definitely come again.
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Dec 19, 2024Do not come here.
We had such high expectations for this resort and never even considered the fact that it would be the worst hotel experience I've ever had. We had multiple rooms with over 12 people staying at the resort. Starting from the check-in, the room types that we were guaranteed, at least in one case, was unable to fulfilled and in other cases, it took going to supervisors to prevent it from happening again. Generally speaking, the employees of this resort across all the outlets are not very accommodating and tend to get frustrated easily and then become very rude. When asking for a drink at a restaurant, or for any type of help, they make you feel like your question is a burden to them. There were numerous times we called the VIP service desk for help and needed to be connected to different departments, we were either hung up on, or connected to another department with no one being able to assist us. I don't understand how this property can charge the prices of a five-star luxury hotel but provide this level of service and offering. The food at this hotel is expensive as any fine hotel I've ever been to around the world and is absolutely sub-par, at best, and in many cases inedible. We rented a cabana at The Corral pool and food that was delivered was stale, cold, and also inedible. The room service at The Royal including soft drinks such as coffee, are also inedible. Nobu was our best experience from a food perspective, better than the other restaurants, but definitely not at the same quality or experience as the other Nobu locations I've experienced all of the country. All the other fine dining restaurants including the restaurant by Jose Andres, Seafire Steakhouse were extremely expensive and offering mediocre food. Some of the food items at these locations were inedible. For example, my 10oz filet was completely inedible. On a positive note, we found the housekeeping staff to be the most gracious and accommodating. In addition, there were experiences that continued to not meet our expectations when paying what I am. For example, it down poured rain for 45 minutes at the pool, when we went to get new towels since we were soaked, The Royal pool had no towels for anyone for over an hour. That same day, our room (the whole west wing) of our tower was out of water. Because of all these experiences, I called the VIP service desk and asked to speak to someone in senior management. I provided my contact information to have them call me, and 3 days later, I have yet to receive this call. It is apparent that this resort does not care about their guests and the overall experience they provide. I will definitely not be returning ever again and would highly recommend using your money to vacation elsewhere.