Find the perfect getaway at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun in Mexico. Situated on the Caribbean Sea, our studios and villas boast endless amenities designed to make your stay exceptional at our oceanfront vacation ownership resort. Explore popular attractions such as Tulum, Chichén Itzá and local waterparks from our accommodations. Go for a swim in our infinity pool, spend the day on our white-sand beach, indulge at our spa or play a round of kid-friendly mini golf. Satisfy your vacation cravings at our resort restaurants or relax poolside and let us bring snacks and drinks right to you. If you've come to Mexico for a business event or wedding, we delight guests with our event services, our indoor and outdoor venues and our custom catering. At the end of the day, settle into a homelike vacation rental, featuring a fully stocked kitchen and a balcony with ocean views. Whether you're visiting for work or play, we look forward to welcoming you to our oceanfront resort in Cancun, Mexico.

Property information

Year built: 2007
Floors: 8
Nonsmoking rooms: 580
Suites: 580
Total rooms and suites: 580

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory This is a vacation home rental. Please contact the property office at the phone number listed on your travel documents 2-3 days prior to arrival to confirm check-in procedures and the check-in address. This is especially important for those arriving on weekends, holidays or after standard business hours.

General policies & fine print

Check in: 4:00 PM
Check out: 10:00 AM

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 7883 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation Perfection!

    Quite simply, what a spectacularly wonderful resort situated in the best location on Cancun's posh "resort row"!! The suites, the dining, the amenities, and especially the guest service, as epitomized by the professionalism of bellman Gabriel, are all totally superb, and my wife and I will be returning to this paradise of a resort again and again! Ken C. Chicago Illinois

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    A Disappointing Stay

    Having stayed in multiple hotels over the past ten days, I was disheartened to find that this Westin was the most disappointing. It’s a stark contrast to the exceptional experiences I’ve had at other Westin properties. While the lobby’s recent renovation shows promise, the rest of the hotel, especially the rooms, feels outdated and neglected. A persistent cockroach outside our room throughout our stay further detracted from the experience. Despite these shortcomings, the staff members were consistently helpful and friendly. From the restaurant servers to the bellhops, concierge, and housekeeping, everyone we encountered was excellent. It’s unfortunate that a hotel in the midst of so many superior options would allow its appearance to deteriorate. I would recommend waiting until the renovations are complete before considering a stay here.

    Nov 17, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    No reliable internet!

    I cannot get a decent internet connection anywhere in the resort! I've been coming here for the past ten years because it's a beautiful, relaxing resort with great pools, ocean views and amenities. I never had a problem with internet access until this year. The staff report that the hotel changed internet providers recently. If you need internet access, don't come here until they solve this problem!

    Nov 16, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paradise found !!!

    Everything was wonderful ... weather / food / rooms / events / outside activities and staff extremely friendly and genuinely interested in making us comfortable and happy - many of the same from 2 years ago ... Jed (our Concierge is the Best!) ... will be back again within a year or two ! Paradise is found !!!!

    Nov 16, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    THINK TWICE BEFORE YOU BOOK

    Think twice about visiting here, rooms are noisy. Tons of work going on. Elevators not working. Excursions are a joke. I am rethink our next Mexico vacation as this place is not whatbit used to be. I am a request twvler to this Resort and a marriott member and owner. Our room had a tired mattress and flat pillows The staff is a+ but the rest of these place says stay away.

    Nov 15, 2024