Resort Details
- Arena Sports BarRelax at one of the most unique sports bars in Cancun, Mexico, featuring a menu with more than 40 dishes, including vegetarian and gluten-free options. Save room for dessert and sample one of our restaurant's 21 flavors of artisanal ice cream.
- Palmar MarketRelish our international market options, including fresh deli items, produce, meats and wine for a quick bite or grab-and-go delights. The Palmar Market helps keep you fueled and energized for your stay in Cancun, Mexico.
- Sabor Casual KitchenEnjoy tantalizing international cuisine and panoramic views at Sabor Casual Kitchen in this bright and airy restaurant in Cancun, Mexico. Choose from a variety of à la carte dishes or a buffet of pastries, tropical fruits and local Cancun favorites.
- Sea & Stones RestaurantSavor fresh seafood, cuts of certified Angus Beef® steak and wood-fired pizzas at our restaurant in Cancun, Mexico. With indoor and outdoor seating, Sea & Stones Restaurant offers breathtaking ocean views, delicious cuisine and an extensive wine list.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Accessible parking
- Boarding pass print-out available
- Bookstore,Offsite†
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk,Offsite†
- 24-hour front desk
- 24-hour room service
- Does hotel have accessible parking?
Grab bars in bathroom
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed - Accessible parking
- Boarding pass print-out available
- Bookstore, Offsite†
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Child programs†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary coffee in lobby
- Complimentary in-room coffee or tea
- Complimentary newspaper in lobby
- Concierge desk
- Continental breakfast†
- Direct dial telephone
- Efolio available to company
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Free high speed internet connection
- Free parking
- Front desk
- Hair dryer
- Health club
- High speed internet access
- High speed wireless
- Hot breakfast†
- Interior corridors
- Ironing board
- Kitchenette
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Spa†
- Tennis court
- Valet cleaning†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Meeting Facilities
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
† Fees may apply
- Beach †
- Children's program, onsite †
- Fitness center on-site †
- Gym †
- Health club †
- Outdoor pool †
- Pool †
- Spa †
- Tennis court †
- Bowling alley †
- Fly fishing †
- Hiking trail †
- Horseback riding †
- Jet-ski †
- Kayaking †
- Mountain biking trail †
- Putt putt golf †
- Sailing †
- Scuba diving †
- Snorkeling †
- Surfing †
- Water-skiing †
- Cancun
- Cancun
- Chichen Itza
- Tulum Ruins
- Ek Balam
- Il Kil
- Ruinas de Tulum
- Tulum Ruins
- Chichen Itza
- Xcaret Park
- Xel-Ha Park
- Playa Delfines
- Torre Escenica del Embarcadero de Cancún
- Ventura Park Cancun
- Mayan Museum Cancun
- Galeria Balance Cancun
- Puerto Cancun Marina Town Center
- Plaza Las Americas
- Cancun Wax Museum
- Parroquia de Cristo Rey Cancun Q. Roo
- Selvatica - The Adventure Tribe
- Xenotes Oasis Maya
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
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Wonderful Experience at the Westin Cancún!
Our stay at the Westin Resort & Spa Cancún was amazing! My wife and I felt truly welcomed. We especially enjoyed the cocktail-making and stretching classes—Guillermo and Ana were fantastic instructors. The staff made everything memorable. We can’t wait to come back!
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Crap
Had this reservation scheduled for months . Was in the hospital for surgery and managed to get Covid , contacted property and they cancelled the reservation because they didn’t want me there sick but they refuse to refund my money . Have contacted the better business bureau and filed a complain am also disputing with my credit card provider but i would be careful booking anything with this hotel . The correspondence i have from them during this time has been horrid and they are a marriot hotel . I would expect better
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Excellent service, gorgeous location, fun activities staff!
This is my 5th time to Cancun, first time at the Westin and our stay at the has been great! Rooms are spacious, clean, and comfortable. Awesome location at the quiet end of the peninsula, pools and beaches are perfect! The drink making classes and water aerobics are so entertaining! Ana from Veracruz is awesome at her job! The pool side service staff exemplify the gracious Mexican service! Gracias Vicente! After living in Mexico and visiting numerous other places here, I would definitely return to the Westin!
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Inexperienced and rude reception staff
When we first entered the reception, the check-in process took more than 20 minutes. When we entered our room numbered 1251, there was a renovation in the room and a notice at the entrance stated that the room was out of use. The renovations were incomplete but the corridor had not been cleaned. The sound insulation of the connecting door from our room to the next room is very bad, you can hear everyone talking from the next room from inside our room. The hotel is old and worn out. The air conditioners in the corridor drip water heavily onto the carpets and there is no one to help. Up to this point, these are the elements that can be improved. However, while we were having breakfast, a staff stated that the breakfast was for two people. I stated in my reservation that we made it for 4 people and showed it, but they told us to go to the reception with our passports and talk to the reception team. When I went to the reception, I explained the situation to a young woman and stated that we had already waited too long during check-in and that our passports were being processed in the system. While talking to this woman, there is no one else at the reception except me, and the camera footage shows that there was no one else. This woman stated that there were other customers in line and she could not help me. First of all, what is the point of blaming us and ruining our holiday without knowing what is included in our stay and how old our children are? I think the other teams, except the concierge team, need to be updated. I believe that especially the reception staff should receive special training on politeness.
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Exceeded Expectations!
This resort exceeded our expectations on all fronts. The room was spacious for our family of 4. The pools were amazing, the poolside drinks and food were great, the activities were super fun, and the meals were satisfying! Shout out to Dino (bags) Martin (poolside service) Oscar (surf machine) Alejandro (Dinner) and the many others whose names I’m forgetting. Housekeeping was timely and was kind enough to leave us bottled water each day (daily cash tip likely helped too). The service here was outstanding!
- AdvisoryImportant Information For Our Guests: Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Check in: 4:00 PM
- Check out: 10:00 AM
- Kids stay free policy : Maximum number of children per paid adult: 0Maximum child age: 17