Resort Details
- Arena Sports BarRelax at one of the most unique sports bars in Cancun, Mexico, featuring a menu with more than 40 dishes, including vegetarian and gluten-free options. Save room for dessert and sample one of our restaurant's 21 flavors of artisanal ice cream.
- Palmar MarketRelish our international market options, including fresh deli items, produce, meats and wine for a quick bite or grab-and-go delights. The Palmar Market helps keep you fueled and energized for your stay in Cancun, Mexico.
- Sabor Casual KitchenEnjoy tantalizing international cuisine and panoramic views at Sabor Casual Kitchen in this bright and airy restaurant in Cancun, Mexico. Choose from a variety of à la carte dishes or a buffet of pastries, tropical fruits and local Cancun favorites.
- Sea & Stones RestaurantSavor fresh seafood, cuts of certified Angus Beef® steak and wood-fired pizzas at our restaurant in Cancun, Mexico. With indoor and outdoor seating, Sea & Stones Restaurant offers breathtaking ocean views, delicious cuisine and an extensive wine list.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Accessible parking
- Boarding pass print-out available
- Bookstore,Offsite†
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk,Offsite†
- 24-hour front desk
- 24-hour room service
- Does hotel have accessible parking?
Grab bars in bathroom
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed - Accessible parking
- Boarding pass print-out available
- Bookstore, Offsite†
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Child programs†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary coffee in lobby
- Complimentary in-room coffee or tea
- Complimentary newspaper in lobby
- Concierge desk
- Continental breakfast†
- Direct dial telephone
- Efolio available to company
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Free high speed internet connection
- Free parking
- Front desk
- Hair dryer
- Health club
- High speed internet access
- High speed wireless
- Hot breakfast†
- Interior corridors
- Ironing board
- Kitchenette
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Spa†
- Tennis court
- Valet cleaning†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Meeting Facilities
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
† Fees may apply
- Beach †
- Children's program, onsite †
- Fitness center on-site †
- Gym †
- Health club †
- Outdoor pool †
- Pool †
- Spa †
- Tennis court †
- Bowling alley †
- Fly fishing †
- Hiking trail †
- Horseback riding †
- Jet-ski †
- Kayaking †
- Mountain biking trail †
- Putt putt golf †
- Sailing †
- Scuba diving †
- Snorkeling †
- Surfing †
- Water-skiing †
- Cancun
- Cancun
- Chichen Itza
- Tulum Ruins
- Ek Balam
- Il Kil
- Ruinas de Tulum
- Tulum Ruins
- Chichen Itza
- Xcaret Park
- Xel-Ha Park
- Playa Delfines
- Torre Escenica del Embarcadero de Cancún
- Ventura Park Cancun
- Mayan Museum Cancun
- Galeria Balance Cancun
- Puerto Cancun Marina Town Center
- Plaza Las Americas
- Cancun Wax Museum
- Parroquia de Cristo Rey Cancun Q. Roo
- Selvatica - The Adventure Tribe
- Xenotes Oasis Maya
† Fees may apply
Customer ratings & reviews
TripAdvisor Traveler Rating
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Everything Right Here! Excellence at your service! 🎉
Excellent! Service ..Rooms .. Food .. Beach .. Location .. Quiet ! Love this Hotel and will not disappoint you! All the rooms have bathtubs! It’s hard to find bathtubs in rooms these days! Rooms are so clean beds are super comfy! Don’t want to leave ! Super nice staff working here in every department.
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Highly recommend!!!!
The staff here is incredible! Everyone is so welcoming and kind. The rooms are gorgeous and kept so clean. House keeping does such a great job. The activities by the pool are a blast and they offer such a wide variety. The staff is so attentive and friendly with you! I could not recommend this place enough!!
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Relaxing spring break
The staff is absolutely wonderful! Whether it was housekeeping or the patio workers, everyone was incredibly friendly and welcoming! Our room was clean and the beds were extremely comfortable. I would highly recommend staying at the Westin.
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Keep looking for another hotel
We came to this Westin on a business trip and we brought the kids because we were told 1) family friendly and 2) kids club. Rooms: clean but sparse. Coffee is the old pot style and bland but does the trick. You can go down to the market store to get better of course. They have replenished the coffee, two bottle of water and lotion daily. No balconies Restaurants: we’ve had to eat at the sports bar three times now. No kids menu anywhere. The one nice restaurant needs reservations which is fine had we been informed. Plan on taking a taxi anywhere else. Kids club: really odd hours imo. $10 an hour per child. Two hours in the morning and three in the afternoon even though it states there’s more. No evening hours. Closed all day on Monday. The only reason this was important was bc of the business trip so I didn’t get to sit through any of the presentations. Pools: nice and staff is nice. Martin so far has been the most helpful. Very short staffed though. Fitness room: has the basics but not a lot to share if it’s busy. Does have water but you need to bring your own bottle to fill it. Overall I would not ever come back here again. Just enough to be an ok hotel but a “resort” is a stretch.
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Sadly Disappointed!
What a disappointing experience this has been! I am currently staying at this hotel from 3/20/25 through 3/24/25, and I’m left questioning whether this is truly part of the Westin brand. Having stayed at numerous Westin properties around the world, I am shocked by the low level of cleanliness and the unacceptable quality of the food here. Upon arriving, I immediately noticed dirt specs on the floor and stains on the pillows and sheets. I contacted the front desk, and the shift "manager," Roger, moved me to another room, which was slightly better but still not up to Westin’s usual standards. Roger later sent the Maintenance Manager, who was the only staff member who genuinely tried to address the issues. If more employees were as dedicated as he was, this situation could have been handled much better. When I thought things couldn’t get worse, I was let down again—this time by the food. The continental breakfast I ordered to my room was tasteless and, frankly, borderline inedible. To make matters worse, the spa is in poor condition. Half of the facilities, such as the jacuzzi and steam room, are out of order, and the space itself feels outdated, musty, and far from the Westin standard I’ve experienced in other locations, such as Lima and Cuzco, Peru. As a frequent traveler, I had many options, but I chose this hotel because of my past positive experiences with the Westin brand. Unfortunately, this has been a major mistake and has ruined my entire mood and vacation.
- AdvisoryImportant Information For Our Guests: Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Check in: 4:00 PM
- Check out: 10:00 AM
- Kids stay free policy : Maximum number of children per paid adult: 0Maximum child age: 17