TRS Yucatan Hotel - All Inclusive, Adults Only

Customer ratings & reviews

TripAdvisor Traveler Rating

14105 reviews

• 

  Great hotel with some downsides but a lot to commend it

  Amazing entertainment and food plentiful and of good quality. Lots of choice. Location ok but this is a resort experience and nowhere to explore locally. For this reason the beach was disappointing. Too much seaweed to swim. However the salt water pool on the beach was a clever alternative. Sports facilities impressive with an amazing number of sports available from tennis to mini golf. We used the well equipped gym every day. Big disappointment. We booked a suite with private pool. Room acceptable BUT no bath, only a shower and the pool was totally overlooked and nowhere to sunbathe. Staff were amazing. Really helpful and friendly especially our butlers.

  Apr 27, 2025
• 

  A really lovely resort but room for improvement

  We stayed for one week at TRS. Overall we did have a lovely holiday but there are definitely a lot of things this hotel could improve on considering the price and the fact it is 5 star Pros The infinity pool is a beautiful spot to spend the day. The sunbeds are very comfortable, pool really clean and bars are great service and a great choice of drinks. This is what made our stay. The room was clean and spacious and bed very comfortable. The staff are extremely happy and efficient. There is no shortage of staff here and they are really helpful. The bar list is great and cocktails were excellent! The resort is very clean and well maintained. It’s really cool to walk around via the wooden walkways in the mangroves and along the seaside walk way. The spa was beautiful. We had amazing treatments and the hydrotherapy was probably the best we have ever been in with multiple different elements. The gym was well equipped and large. To improve The app - given this is where you get most of your information it is completely unreliable. The ‘today’ schedule still showed Sundays activities on Wednesday eg not updated. We also booked a restaurant for dinner but when we turned up it was closed! We complained to management who said this was an app error (it had happened to quite a few people) and management dealt with this badly. We asked to be booked into the other a la carte restaurant next door, and they told us we could only dine at 9pm so had to wait a whole hour for dinner. There was no gift of goodwill for the error despite another couple receiving a bottle of champagne when they kicked off. Check in - the resort is huge but they didn’t give us a proper tour. We arrived at around 9pm so asked where we could eat. They just told us ‘the one round the corner.’ They didn’t show us to the restaurant so we ended up going to the wrong one which belonged to the other resort and as you would expect, the quality was then terrible. Really frustrating that they didn’t just take the time to walk us to the restaurant given we had just arrived. Helios buffet - I would absolutely expect a live egg station. They basically cook everything in bulk then put it into mini serving dishes, however those dishes sit on the side for a while and therefore eggs were nearly always lukewarm and definitely not fresh. At all other 5 stars we have stayed in they have had live egg stations which were far superior to this. I would note that there is the option of a la carte where the eggs were fresher. Whilst the room was comfortable and clean, the air con was insanely loud (and not that cool). Other thoughts Chic! We were really glad that we booked this as an extra. This was a highlight of our stay and we thoroughly enjoyed the evening. Food and the cabaret show were excellent. Restaurants: El Gaucho - really good bread to start and high quality starters. Steak itself was extremely fatty (despite both of us having different cuts). Not impressed by quality of steak at all. Also service ridiculously quick. We had three courses and were in and out in 45 minutes. This really ruined the experience of dining for us as literally no space between courses. Helios - good if you want buffet breakfast or lunch as location very nice overlooking sea however we weren’t really impressed by dinner. Portions were small and it lacked atmosphere. Tentzione - much better pace or service. Actually able to enjoy the meal with a few drinks. The steak here was way better quality than at el gaucho however it came with no sides at all. Literally a steak on the plate and there weren’t sides options on the menu which was a bit odd. Overall though good quality and a more enjoyable experience. La Boheme - our favourite. Really good quality food and good pace of service. Extremely attentive service. Would certainly recommend the surf and turf for main! Capricho - really loved this place for breakfast and lunch. Great quality and lovely setting.

  Apr 27, 2025
• 

  Dinner at El Gaucho

  We love Oscar! He delivered incredible service at our dinner at El Gaucho and fulfilled all of our needs. It was the best service we have ever received from an all inclusive resort. Highly recommend going to El Gaucho, great food and great service

  Apr 26, 2025
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  The 60th Birthday Party at TRS!

  The place was magnificent! The people, especially the Butler's of Villa 71, Michelle, Aranza, Jorch, and Ceaser at the pool were very attractive to our needs. All were very cordial. I would definitely make this a destiny to come back to and visit again!

  Apr 26, 2025
• 

  Really wonderful experience.

  Really beautiful hotel with amazing staff. Our room was gorgeous with a small private pool. The butler service made sure we had everything we need. Had a great time!

  Apr 26, 2025