Valentines Resort & Marina

Customer ratings & reviews

TripAdvisor Traveler Rating

436 reviews

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  For families and boaters

  Hard to review this place since while staying here I learned that each room is individually owned and therefore the quality and upkeep may depend on what room you get. The property itself is lovely, the common areas well maintained. The pool is great for kids and families (not for couples looking for quiet or serene). Our one bedroom townhouse was clean, the master bath is luxurious, bed comfy and overall, the room looks like what you see in the hotel pictures. But, the rugs and upholstery were a bummer and really need to be changed out. It doesn't need a complete overhaul - its needs small upgrades and someone to take a look around and care. The kitchen is very poorly equipped with trashy pots and pans. Our stove was completely nonfunctional. I wouldn't stay here again but I wouldn't not recommend it since at average $750/night it's an "affordable" option if you have kids with you. The housekeeping staff is awesome - so kind and friendly and clearly work so hard - but keep in mind in general this is a self-service marina hotel.

  Apr 18, 2025
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  Poor service and no follow-up, what a pity

  For the steep rates we have been charged we were expecting superior service, which is not what we have received: On the first day, room cleaning was incomplete; the kitchen area was left entirely untouched. On the second day, no cleaning was conducted at all. Despite service staff arriving at 4:30 PM and promising to clean the room shortly after, it was never completed. Maintenance Issues: TV cabinet door broken and the terrace mosquito screen detached remained unresolved On our final night, the toilet flushing system failed. Upon inspection, I noticed severe rusting, which rendered the unit almost unusable. All these issues were detailed also in a mail to the manager, after a month my mail is still unanswered, is this the customer focus a top-notch hotel is proud of?

  Mar 08, 2025
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  30th Wedding Anniversary Experience-Andros #104-January 2025

  We were celebrating our 30th wedding anniversary and the hotel feel short in several areas. First off the room had an order and the temperature could not be adjusted. I'm a cancer patient and require cooler inside temperature. I called the front desk and was told that they would send maintenance. They never did and I inquired later that day if my money could be refunded because of my health issue. I was told NO. This was very astonishing and disappointing of how rude the front desk was on answering and responding to my simple request. We stayed 2 days and was glad to leave. The view was beautiful but we would rather spend more money for comfort and customer service that we have grown accustomed to. On the second day our bed was had sand in the sheets this was very upsetting. We would not stay here ever again.

  Feb 03, 2025
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  Mixed Experience with Several Issues

  We booked a 5-night stay at Valentine’s Resort and are currently on our third night, with two nights remaining. Here are several issues have detracted from the experience so far: 1. Noise Issues: The biggest problem is the noise from upstairs—every step, bathtub filling, and toilet flushing from upstairs is clearly audible. We requested a room change, but the issue persisted, confirming it’s the flooring. With the resort fully booked, we had no choice but to endure it. Last night, the guests above us returned after 11 PM, their loud footsteps echoing across the floor and waking us up. The noise continued for some time, making it impossible to fall back asleep and leaving us frustrated. 2. Housekeeping Concerns: Despite requesting service with the door sign, our room was not cleaned on the first day. On the second day, we returned to find that the bed was made, but no cleaning or towel replacement had been done. About an hour later, someone knocked and asked if we needed service. On the third day, we had to personally ask for housekeeping and fetch towels ourselves. 3. Room Maintenance: The drawer in the room wouldn’t stay closed, resulting in an injury when I accidentally hit the sharp corner. This could have been easily fixed. 4. Mosquito Troubles: A broken mosquito net led to a sleepless first night, with mosquitoes buzzing and leaving bites. This also could have been resolved with a simple fix. At $1200 per night, we expected a much higher standard of service and comfort. While the resort’s location and potential are undeniable, these issues have significantly impacted our stay. This review is shared to help others make informed decisions.

  Dec 28, 2024
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  Awesome customer service by Lucy!!!!

  This is my very first time ever visiting the establishment and I can honestly say the staff are extremely welcoming especially our wonderful waitress Lucy. Normally I'm not good with names but she is UNFORGETTABLE!!! She was such a warm welcoming attentive server and we will definitely be returning!!! Keep up the great work Lucy!

  Jun 09, 2024